Ancira Volkswagen

I was just concerned that the sticker price was the price I received, I thought the internet price was some special no haggle price, I also was a little disappointed that the mats that were added for $235.00 I received, I thought the internet price was some special no haggle price, I also was a little disappointed that the mats that were added for $235.00 (not my request) were not installed but still in the plastic wrap in the trunk. More

The only great thing about our experience is that they worked with us on the price, and we truly did get a great price on the vehicle, driving from Houston as it was much worth it. (The car and specs we w worked with us on the price, and we truly did get a great price on the vehicle, driving from Houston as it was much worth it. (The car and specs we wanted were very specific, and it was a harder to find color, ect) After that however, is when the issues came up. We settled on the price of the car and complete OUT THE DOOR price as well, however when we were in the financing office, we ran into several issues. We were approved for 0% APR and applied online through VW Credit. We arrived at the dealership and Victor our sales guy greeted us, he had to go get the paperwork together (which we felt should of been ready for us as he knew we were going to be there first thing Sunday morning, we've discussed this) and that took some time. We filled out the paperwork, and questioned filling out a credit application again, Victor informed us that they needed a hard copy for their records and that our credit would not be pulled again, and trusted their process with VW Credit and their dealership. We got all the paperwork filled out, wasn't that bad...and waited around a bit and then went into the financing office. This is where we had SEVERAL problems! The first issue was that they switched financing on us, with their in-house credit union, and that it was not 0%. We caught this mistake right away, informed them and then afterwards they seemed they were not aware of the 0% offer from VW Credit which we were taking advantage of, and wrote it up at 1.9% (that was the 2nd set of papers) we had to get a manager involved and he confirm with Victor, our sales person on the offer that we discussed. We finally got it changed over, and were on our 3rd set of paperwork... we were going through the numbers and they were not matching up to what we had calculated before we even got the dealership, they changed their pricing in the VIN Etching fee, and few other Out The Door Fees, we had to have these adjusted and then were on our 4th set of printed out paperwork (the long sales sheets of everything, it all had to be done 4 (FOUR) times!! Most people would not even read and review these numbers, they just sign, and that is why people get screwed, we had to call out many of the finance persons errors. Before we left home, we had calculated out all the numbers, TTL, monthly payment, selling price, and everything so that we would know and it would match the dealership. They tried to throw in extended warranties and GAP (which is understood, all dealerships will do this) but we declined all that, which they didn't press hard to add those thankfully. Once we got all that taken care of and finally agreed that things were right, we were ready to take acceptance of the vehicle. When placing the temp registration sticker on the car, we realized the last name was spelled wrong, they said it's changed on the other paperwork and that it would be "Okay" however we insisted on having them reprint it before we left, that took some time and seemed a bit difficult than it should of been. It was two (2) days later when the real frustration occurred. We received an email from our Credit Report Monitoring Company stating that a new inquiry is on our report. We logged in and checked to see what it was, and there was an inquiry from "ANCIRA VW" along with the one we assumed and approve of "VW CREDIT". ANCIRA ran our credit on top of already having approval from VW for the vehicle. We were furious as this did not need to happen, and it was an unnecessary pull on our credit. We sent our salesman, Victor, and email regarding our experience and concerns. We felt that our credit was pulled under false pretense and asked to have the inquiry removed. Victor called us and said that he forwarded the email we went to management. We received a call from a manager to address this issue. The manager just brushed this issue off, and when confronted about it further, and how we wanted them to reverse it, and will report them regarding this, he said that he has a signed form proving they could pull the credit. Yes, true...but, we were told it would not be pulled, and it was for their records, as they had to have a hard copy of the credit application that we filled out for VW Credit. Overall experience was not great, and the customer service after regarding the credit issue was nonexistent. We again however did receive the price we wanted, and they worked with us on that, not a penny more, but after we agreed on it, once we got there, they did try to increase it with this and that. With all dealerships, read your numbers, review your terms, everyone makes mistakes, but they made several, which would of cost us our 0% financing, and also to have it with VW Credit, we would of been using their lender, and who knows what interest rate, ect. It happens everyday to many people, protect yourself. More