Ancira Nissan

We responded to ad online through ancira.com. Noel received us when we arrived and took us through the entire process. There was never a hint of pressure or any of the "games" that many auto dealers received us when we arrived and took us through the entire process. There was never a hint of pressure or any of the "games" that many auto dealers use. The 2010 car was in a clean condition, but Noel made sure every detail we noted was taken care of. The test drive was courteous and helpful, as was the paperwork and financing process. The offer for our trade in was very weak, but we were able to negotiate a satisfactory amount based on an offer we had received from another dealer. Justin Long in the finance department was also very helpful and courteous. The only mild complaint we had was the amount of time it took to complete the transaction, over five hours. All in all, we would not hesitate to use Ancira Nissan for an auto purchase in the future More

These guys get top ratings from me because:A) I'd had a hideous experience with a local dealership here in Austin, Town North Nissan, and was very skeptical about Nissan in general, and had little faith th hideous experience with a local dealership here in Austin, Town North Nissan, and was very skeptical about Nissan in general, and had little faith that I would ever be able to do business with a Nissan dealer again, and B) They made no money from me at all, but treated me as if I'd handed them a blank check. The local dealer, with whom I'd thought I had a good relationship with and who had helped me two years ago, had failed to contact me with some BASIC information I had asked for on December 21. With the assurance that it "would take some time to get an answer" about whether or not they could help me with the interest rate on my lease (I was only there because their finance guy, Carlos, had ASKED me to come back around Christmas), I left that day, and by late afternoon when I went back in I was told by the same salesman that they wouldn't know anything until "at least Monday." So I waited. And waited. And waited. But no one called me. Finally, on December 26th, at 11:58 am, the salesman called me--on my cell phone, while I was at work and could not answer, and he left no message. I called him back--twice--and never heard from these folks again. When I went to Ancira Nissan today, the sales manager, Scott, got me my answer in TEN MINUTES. I waited 21 days and couldn't get anything from Town North except a weak apology and a pack of lies, and within less than 20 minutes I had all the information I needed. It had nothing to do with banks, the holidays, or anything else, as Scott and the very kind Gilbert explained to me--it had to do with checking existing information online. Which is what took very little time. And should have taken the same amount of time at the other dealership. Why, we all wondered, when Town North had given me such a good deal, would they then ignore me and refuse to call me back--and even resort to lying about doing so? That, my friends, is the question of the hour...and I will pose that very question to the Consumer Relations folks when I contact them to explain that Ancira Nissan saved/gained a customer for life, whereas Town North will NEVER, under any circumstances, see me again, nor will they ever get anything but a negative recommendation from me. Stay far, far away from them folks, trust me. They employ liars, cheaters and blame-shifters. Not good. As for Ancira Nissan? THEY ROCKED! And I hope they rock on, because they're going to be seeing me again, and I have no problem referring anyone to that dealer. I wish I'd taken more of their cards. I also with I'd checked this website before I ever went car deal shopping in the first place, but there ya go.Live and learn. Thanks Ancira guys! Kudos! More

I enjoyed the friendliness and efficiency with which the transactions were conducted. Mostly I was thankful for the non- pressure to purchase that accompanied our service. For this reason we purchased two transactions were conducted. Mostly I was thankful for the non- pressure to purchase that accompanied our service. For this reason we purchased two vehicles within two months More

This was our first purchase from Ancira but our 4th Nissan. Andrew showed us exactly what we asked to see, answered all our questions and gave us plenty of privacy to make our decision. He was polite Nissan. Andrew showed us exactly what we asked to see, answered all our questions and gave us plenty of privacy to make our decision. He was polite, knowledgeable and had a great sense of humor, which I appreciate since I love new cars but hate shopping for them. Negotiations were quick and painless. The above high marks are for Andrew Roth, however, we did have issues with the finance department. Returning phones calls is an import aspect of customer service. Return calls were continually promised and not delivered. Very frustrating. It took 8 weeks to solve a simple computer entry change. I was shuffled from one person to another until Mr. Moon took care of it with one phone call. This dealership needs to establish "The Buck Stops Here" policy. More

We were absolutely treated like royalty. They gave us a great price, went back to the drawing board several times on the trade-in and the "extras" and the entire deal - from the moment we hopped in for the great price, went back to the drawing board several times on the trade-in and the "extras" and the entire deal - from the moment we hopped in for the test drive, until we signed the last paper, took less than three hours. The staff was nice - very nice. The salesman was personable, likeable, and not at all stereo-typical. The trade-in rep had a fabulous personality and was transparently honest about the trade in process. We even got a personal sit down with the dealership's GM, who was a total gem. It's not often that you walk away from making a big purchase like a vehicle wanting to give back something to the dealership. We were so thrilled with our experience. I will absolutely recommend this dealership to my family, friends, and total strangers. More

My experience was awesome! Sipriano Olivarri was very professional and courteous...I would definitely recommend him and Ancira Nissan to all my friends and family! professional and courteous...I would definitely recommend him and Ancira Nissan to all my friends and family! More

Mr. Liao is very knowledgeable & helpful with his sales. I am recommended Mr.Liao to friend and family who want to purchase cars at Anciria Nissan. sales. I am recommended Mr.Liao to friend and family who want to purchase cars at Anciria Nissan. More

I bought a Nissan Altima from Sippy about a year ago and the service was great. Our family has since outgrown the car, but he continues to be my first choice when looking for other vehicles. the service was great. Our family has since outgrown the car, but he continues to be my first choice when looking for other vehicles. More