Ancira Nissan

New Car Nightmare! I thought Ancira was an honest dealership so that is why I chose them over several other choices. After being there for over 5 miserable hours waitin I thought Ancira was an honest dealership so that is why I chose them over several other choices. After being there for over 5 miserable hours waiting and waiting for the sales staff to wait on others and myself at the same time, I finally reached an acceptable deal and was happy with the agreement. Little did I know but the whole time the sales manager was telling me that I would get everything I wanted, it was all a SCAM!!! He lied and never followed through with his promises. I had to initiate and even take time to go to the dealership to find out why I was never contacted about the work they promised. It took three weeks (they had my vehicle for 8 days). It has been over 20 years since I have bought a new vehicle and I had to go through absolute xxxx. I promise you, they do not care about you. I am thankful for being able to share my story with hundreds of people. I want to help others and hope you don't go through the nightmare I did. More

Sales manager lied and will not hold up their end We have recently purchased a 35,000 dollar vehicle from Ancira Nissan and in the finance office which is a recorded conversation we were promised fact We have recently purchased a 35,000 dollar vehicle from Ancira Nissan and in the finance office which is a recorded conversation we were promised factory leather seats would be added. We accepted on that contingency, After we were promised these would be factory leather seats not after market, not like factory seats,guaranteed factory leather seats. We did sign, and 1 1/2 weeks later I had to go back dealership to see when they would be in. That was a Wednesday, Thursday they picked up our vehicle and said it would be done Friday. Saturday we went to pickup the vehicle and it was still being worked on. Thursday we were told it was ready and we went to get it. The seats were not factory, they were aftermarket and not identical to factory. No managers were available to speak with so we were promised a meeting on Sunday (3 weeks after purchase). Sales manager asked how we liked it and we told him we were not happy at all. He became very rude and told us to sit over in a corner and another manager would see us in 2 hours. Thankfully the assistant manager did see us fairly quickly and said he would look into Monday as they were very busy. Today they called and reviewed the tapes and basically called us liars and they were like factory seats. I will never recommend this dealership, and will spread the word to be extremely careful and never sign until they deliver the promised product. No communication from the dealership, we initiated all conversations and set every meeting. More

Horrible experience I had my car towed here to have an electronic key made. It was written on work order. I get a call from mike that my car needed a diagnostic test extr I had my car towed here to have an electronic key made. It was written on work order. I get a call from mike that my car needed a diagnostic test extra $115. I said ok. Then get a call that i needed a new computer for my car thats $1300, and once i did that then the service department can go from there. Meaning they still didnt know what was wrong. I told him i would think about it. A week later i go back to have again the car towed. They DIDNT make they key and all of a sudden i was being charged $230 for extra time i approved for them to look at my car. I NEVER approved of any extra time and the original reason the car was taken was for the key. That was NEVER made. So. Basically. I had to pay an extra $120 for towing and $115 diagnostic testing which had already been done by my mechanic. Never got my key and i found computer for my car brand new for $150!!! They are idiots and rip people off. I will never go back here ever!!! Waste of time and a week for me without my car! More

Nice Dealership Initially I was going to get a car from this dealership and then was told there was an error and they had priced the car incorrectly. The dealership Initially I was going to get a car from this dealership and then was told there was an error and they had priced the car incorrectly. The dealership saw that I was upset, and they listened to my concerns and worked hard to own up to their mistake and make things right. The worked with me to come to an agreement on a final price of the car that was fair to both of us. Patricia was amazing throughout the entire process, she continually followed up with me and made sure all my questions and concerns were addressed, she was very personable and an amazing person to work with. When I arrived at the dealer to pick up my car Jack was very helpful in making sure the car was made ready and everything was taken care of, he also took me on a very detailed test drive which was much appreciated. Ron Wright was also very nice to work with and made sure I was going to be satisfied with my purchase. Ancira way to go in putting the customer first and delivering on an amazing car. I will recommend you too friends and family. When it is time for a new car you have earned my business as a repeat customer. More

Not good customer service. Not honest. I had my car towed to the dealership for a repair. When picking up the car they only gave me the car key. I asked where is my electronic key' he says I had my car towed to the dealership for a repair. When picking up the car they only gave me the car key. I asked where is my electronic key' he says we don't have it, call the towing company so I do. I call him back with the name of the driver he confirms, he gave etc. both keys to dealership. I call Greg back, he seemed annoyed and tells me I looked and I can't find it? I sat we'll I'm sorry but I did not lose the key " the dealership did. He tell me I cannot promise you anything " but I'll speak to my supervisor and get back to you. A 1 day passed and I heard nothing back. So I called again. This time he says " yeah I can't find it anywhere ? I say yes we established that the day before yesterday " you said you would speak to your supervisor and never got back with me. I just want my key ". I examined this is frustrating and should have and could have been resolved the morning I picked up my car and this was not good service at all. He says yes sir " lets have my supervisor call you back. The supervisor never called me back " I received a voice mail later from Greg saying ill order you one next week. I just feel like he did not care, I also don't feel like he looked into anything from the start, I feel very disappointed considering this was their losing my electronic key. This did not have to happen this way from the start. :-( More

The best experience I've had I purchased a used 2013 Mercedes from Moe last month and my experience was definitely the best I have ever had. Me. Fallaha was very Friendly, profes I purchased a used 2013 Mercedes from Moe last month and my experience was definitely the best I have ever had. Me. Fallaha was very Friendly, professional and very knowledgable. I highly recommend Moe and Ancira Nissan to everyone. You shall see me in couple years for my next purchase! More

I have dealt these guys three times, and each time they have made it so easy. They don't play games, none of that "let me ask my sales manager" and then disappearing for 10 minutes. I've tried twice to b have made it so easy. They don't play games, none of that "let me ask my sales manager" and then disappearing for 10 minutes. I've tried twice to buy a car from that other Nissan dealer on the north side, but both times they made the process painful and frustrating. I will definitely run with these guys for my 4th, 5th, 6th till the nth time for a car. More

Dissatisfied customer Hi I am very dissatisfied with the service at Ancira Nissan went to trade in my vehicle and now I'm left with broken car. Hi I am very dissatisfied with the service at Ancira Nissan went to trade in my vehicle and now I'm left with broken car. More

I bought my first brand new car from Ancira Nissan this past weekend. Alfred, Angelina and Carolina were great to work with. I was looking for some specific things in a vehicle and they worked very hard to past weekend. Alfred, Angelina and Carolina were great to work with. I was looking for some specific things in a vehicle and they worked very hard to meet my expectation in a car. After having bad experiences with a certain other dealers it was comforting to work with Ancira Nissan because I knew they had my best intentions in mind. More

Horrible and unacceptable behavior from Ancira employees. I contacted Ancira Nissan on Monday for a 2012 Pro-4X that was listed at 17488 on their webiste. After verifying that the price was indeed correc I contacted Ancira Nissan on Monday for a 2012 Pro-4X that was listed at 17488 on their webiste. After verifying that the price was indeed correct through Michelle Davis I opted to purchase the vehicle sight unseen for the full asking price. Michelle said she was sending me to her financing guy. I was then contacted by Stephen Gillies, who I asked for the full OTD price. Eventually he got back to me with a price of 30201OTD, I then told him the vehicle was advertised at 17488 plus TT&L. He said no way, I insisted that it was indeed the price listed, then he said he would verify the price and call me back. When he called he said that cars.com was wrong as well as their dealership website. He stated that their website is linked to cars.com and when the price was incorrectly put unto cars.com that it pinged on their website updating the price, so the incorrect price wasn't their mistake, but cars.com mistake and they are not resposible for it. I then asked him what is the best he could do, he said he couldn't do any better stating since I qualified for the loan I could easily afford to pay for the vehicle. Feeling unwhelmed but wanting to give them another chance to make good on their mistake I decided to look online and found a 2010 Pro-4X with 83K miles and offered him the same price as the previous Pro-4X was listed at. He said no, maybe he can come down to 20 but that only makes the dealership 600 which isn't much and probably will only cover the light bill. I find it hard to believe that the profit margins are that small. At this point I was under the impression that Steve was the internet manager, a person capable of making such decisions. Later I found out he is just a salesman and made the decision on his own. How is he supposed to make a beneficial deal for both parties when he is unwilling to present the offer to management who can make those decisions? Whatever the case I am extremely disappointed in my dealings with Anciras' staff. I would have gladly drove up there this weekend from Houston area to sign the paperwork and pick up the 2010 Pro-4X if Stephen went to the trouble of actually working for the customer. After all of this I decided to email each manager with my story. I received this response from Rodney WInn's email account: "Just wanted to say thanks again for giving me the opportunity for your business here at Ancira Nissan. I understand that we were working with you on a Nissan Frontier, but we were not able to earn your business this time. However, moving forward, I wanted to assure you that if you were to need anything in the future, I am still here to help. If any questions or concerns should arise, please feel free to contact me as I would be more than happy to assist you down the road. Sincerely, Stephen Gillies P.S. If you know of anyone who is looking for a New or Pre-Owned vehicle, please give them my phone number, (210) 558-5000, and have them give me a call directly." The used car manager didn't even take the time to address my concerns. It was also a nice way of saying screw you by the entire staff. This dealership is the worst that I have ever had the displeasure of dealing with in my many years on this planet and 40+ deals on vehicles I have made in my lifetime. Stay away, especially if you aren't local. Their practices are shady at best. Edit: the 2012 that was initially listed at 17488, then went to 27488 is now 03/22/2014 26998. Hmm and Stephen didn't want to go a penny under 27488 because according to him "that was their bottom dollar since it was already reduced and they have that much into it as a certified vehicle" More