Ancira Kia

Very poor customer service!!! We had a blow out on the oct.9 2016 and had to have our vehicle towed to ancira. We had no contact with anyone!!! I had to continually call to get an We had a blow out on the oct.9 2016 and had to have our vehicle towed to ancira. We had no contact with anyone!!! I had to continually call to get an update because they wouldn't call like they stated. And it took them a day and a half to replace our tire!!! That is the only vehicle we have, we weren't offered a loaner or rental or anything for the inconvenience. Jump to now oct.7,2016, we took our vehicle back to ancira because we kept hearing a rattling sound when we accelerate (which we didn't hear before ) so took it in and literally the service advisor Jesse drove our car around their building came back and said "it's all in your head, I didn't hear anything." And then said they can't look at our car until next week, even though we were already there. Very poor customer service. More

Horrible from the bottom up! These are the most unorganized people I have ever met. I'm the person who always goes in knowing what I want, check in hand. Not only do they try to s These are the most unorganized people I have ever met. I'm the person who always goes in knowing what I want, check in hand. Not only do they try to sell me there iverpriced gap. I decline it and they still add it on! I requests to speak with a manager, Phillip. He yells at me repeatedly and stands up for his staff saying I'm wrong. This is by far the worst dealership and people I have ever encountered buy cars. Then, they say the cars getting detailed be ready in a hour. We wait two hours car comes out. Wasn't washed, mats still in the truck. They did nothing! Absolutely worst place ever. More

Parts department is terrible!!! Called for parts department to try and order some parts. Got hung up on. Thought maybe it was in error so called back again. Stayed on hold for 12 Called for parts department to try and order some parts. Got hung up on. Thought maybe it was in error so called back again. Stayed on hold for 12 minutes. Every minute or so someone would pick up the line without speaking and put me immediately back on hold. Decided I would call and do business with someone that actually wants my money. More

Ancira is the worst dealership. Had to look for a second car due to new car being in and out of the shop so much. Ancira didnt even want to honor any warrianties on my newly overchar Had to look for a second car due to new car being in and out of the shop so much. Ancira didnt even want to honor any warrianties on my newly overcharged.......over warrantied.....double warrantied car...make trippled warrantied car. Paid more for a v6 than a v8 would cost......then some. Wouldnt give me a rental to go to work. Left me with nothing......then more and more problems arrised. Things came up missing i think due to retaliation. It was my dream car turned into a nightmare. Thought i would get a deal but turns out Ancira can barley keep their own engines under the hood. The used car department was trying to sell me a car that i could see that it wasnt even bolted to car.......if chevrolet dont make it right.....ill just wait on consultaion.....and final judgement....just to get done with the whole thing...im stressed.....and just needed help which was found More

Have not refunded our money / maintenance warranty Since the middle of May 2015, my wife and I have been waiting on our money to be refunded. Cancel our maintenance warranty and was told 45 days or so Since the middle of May 2015, my wife and I have been waiting on our money to be refunded. Cancel our maintenance warranty and was told 45 days or so. Well its Aug.2015, and no one has called us after several calls and emails. More

Today an expert and manager of service was very rude. Would not even wait for me to ask my question and was already redirecting me. This is my fourth Kia and I kept coming back because of their customer Would not even wait for me to ask my question and was already redirecting me. This is my fourth Kia and I kept coming back because of their customer service but today ancira Kia and bobby fron ancira Kia on 410 in San Antonio has lost me a loyal customer! And to end our conversation his last words were I will not apologize and that next time I can have someone else assist me! That was unprofessional and wrong. Maybe I'm a woman who know not much about cars but I know bad customer service when I get it! More

My husband and I moved to San Antonio a few months ago and were in the process of finding a second car. After visiting multiple dealerships (and many hours of internet searching) I can honestly say that o and were in the process of finding a second car. After visiting multiple dealerships (and many hours of internet searching) I can honestly say that our experience at the Ancira Kia Used Car dealership was by far our most positive experience. Alfred Girdy, our salesman, was wonderful! He was very helpful, professional, informative, thorough, polite and easy-going. He was attentive without being pushy, AT ALL! We love out 2010 BMW 3 series, which was perfectly clean, mechanically sound, has a great record and was priced very competitively. I highly recommend Ancira Kia for anyone in the market for a quality used car- ask for Alfred. P.S. Nathan Spencer, the manager, was awesome too. More