Anchor Subaru - Service Center

Anchor Subaru dealership and all their personnel are great. They have always treated me like I was one of them. My visit on a recall was done in a superb manner. Also they did a safety inspection and ha great. They have always treated me like I was one of them. My visit on a recall was done in a superb manner. Also they did a safety inspection and hand washed my car which I did not expect. I have owned about 12 or 14 cars in my life so far and the Subaru Forester is the best vehicle I have ever owned. Anchor Subaru is a very caring dealership and all its personnel have the customer's best interest at all times. No other dealership has ever has such a caring, understanding, and customer satisfaction policy like Anchor Subaru. For months after I purchased my 2007 Subaru Forester, the salesman, Shar, kept in touch with me to make sure that I was satisfied with my purchase and if I ever had any questions or problems I could contact him. The service department also gave me a chart showing when I should have the Forester serviced in addition to regular oil changes. They also call me to remind me of the time I need to get it serviced. There never has been a dealer who has ever done as much for me as Anchor Subaru. I think that they do a terrific job in taking excellent care of their customers. Louis H. Tremblay More

I really enjoy my Forester! I purchased a used one. The only true issue I did have was that the tire pressure was not correct upon purchase. There was as sevice recall on the moonroof and upon my request f only true issue I did have was that the tire pressure was not correct upon purchase. There was as sevice recall on the moonroof and upon my request for further inspection a strut was leaking. I knew I only have 30-days for any issues and I am happy that these are being corrected. More

Great service, great staff. I would not bring my Subaru anywhere else. They have fixed everything from hidden rattles to major repairs. In every case they have been professional and have done exactly what anywhere else. They have fixed everything from hidden rattles to major repairs. In every case they have been professional and have done exactly what I needed them to do. Don't even bother looking around. Go to anchor and they will take great care of you. More

Gladimir Guerrier responded within the hour to an email inquiry about a used Forester. When I went up to look at the car, he was informative and helpful, without pressure. Kevin Falcone interfaced smooth inquiry about a used Forester. When I went up to look at the car, he was informative and helpful, without pressure. Kevin Falcone interfaced smoothly to help me get in a test drive, and locate information about the vehicle. It was made easy to have the vehicle checked out by my own mechanic by bringing it down for his inspection - a pretty fair distance. Gladimir followed up on communications with great courtesy and promptness. When we wanted some additional work done on the vehicle before completing the purchase, they were very fair and reasonable about the additional charge. In completing the final paperwork, registration, title, etc., Paulette Matteson was patient, informative and helpful. Definitely the best car buying experience I've ever had. Thank you to you all. We plan on enjoying our "new" car. More

The reason for the service was a windshield replacement due to a road hazard crack. The logistical issues of ordering the windshield, setting up an appointment, arranging for a ride to & from work (25 mil due to a road hazard crack. The logistical issues of ordering the windshield, setting up an appointment, arranging for a ride to & from work (25 miles each way )were all done by Debbie. What a delight it was dealing with this young lady. It is a pleasure to deal with someone who knows what is going on, ( she was not just someone answering the phone ), when I had a scheduling conflict, she knew how to solve the issue without skipping a beat. Also the dealership has a shuttle bus which provided the ride to & from work, the shuttle driver was also courteous & pleasant. More

Brought my forester in for service after finding out my axle was broken they gave me a rental car for free! After helping me throught every step of the process and keeping me informed of where we were at axle was broken they gave me a rental car for free! After helping me throught every step of the process and keeping me informed of where we were at with getting the part needed I recieved my car back as good as new! I love this dealership and send all my friends and family there!!!! More

stay away from this dealer.Brought my 2010 forester to service dept,because tire was destroyed due to a road hazard.Dealer refuses to honor subaru gold plus warranty which clearly covers this.After contac service dept,because tire was destroyed due to a road hazard.Dealer refuses to honor subaru gold plus warranty which clearly covers this.After contactin warranty claims,I received a reimbursement check.After leaving dealership,I discovered they put there liscense plate frame on my car without my permission.Service dept. needs to be educated on warranty issues. More

I Purchased a 3rd party warranty with used S10 truck from this dealer. When the truck broke down (under warranty), this dealer charged for diagnostics and refused to repair the truck under the warranty. I ha this dealer. When the truck broke down (under warranty), this dealer charged for diagnostics and refused to repair the truck under the warranty. I had to have the truck towed to another repair facility to have it fixed under warranty. After buying 4 vehicles there,I expected better treatment. More

Just moved to area, needed a place to service my 2009 Subaru Legacy, this was a great dealership. Nice customer service!! Easy to get to. I gave the dealership ratings of 5 which is great on everything Subaru Legacy, this was a great dealership. Nice customer service!! Easy to get to. I gave the dealership ratings of 5 which is great on everything except price because I am never happy with price. Sue from Lincoln, RI More

Incompetent, poor service. Service personnel trying to sell unnecessary services. Work not completed when promissed. Wrong and conflicitng information provided by different people. Overall, I must say I w sell unnecessary services. Work not completed when promissed. Wrong and conflicitng information provided by different people. Overall, I must say I will not buy antoher Subaru--they are highly overrated--I had two Foresters and both had many major problems within 2-4 years of ownership. More