Anchor Subaru - Service Center

Had an inspection performed at the dealership. After sitting there for an hour, the service rep, Brian, approached me to tell me that my inspection failed due to a chip in the windshield. I explai After sitting there for an hour, the service rep, Brian, approached me to tell me that my inspection failed due to a chip in the windshield. I explained to Brian that I was aware of the chip, but also added that the inspection shouldn't fail because the chip was previously filled in by Safelite, and the chip itself is not in the driver view. Brian vehemently disagreed and said that the entire windshield would need to be replaced. I went to another place to have them inspect my car. I told them ahead of time that the Subaru dealership had failed my inspection due to the crack. They reviewed it and said that it was ridiculous that it had failed. They passed the inspection. Very aggravating, not for just having to pay an additional inspection fee, but also the amount of extra time I had to expend on getting my car inspected. Update (5.3.23) - tried calling Anchor Subaru, letting them know it passed at another licensed facility. The guy on the phone completely cast doubt on the inspection, defending the decision to fail the inspection. He was very dismissive, stating to file a complaint with the DMV. I'll do just that. More

POOR SERVICE & CUSTOMER SERVICE - bought 2013 Outback from them - in first 30 days car died completely - I had car towed to them - they gave me a new loaner for 2weeks and replaced entire harness, fuses from them - in first 30 days car died completely - I had car towed to them - they gave me a new loaner for 2weeks and replaced entire harness, fuses etc. 2 years in sunroof leaked $2500 - 3years later complete engine failure $4500...LEMON? More

Extremely poor experience at Anchor, will never buy another car here nor recommend them to anyone. another car here nor recommend them to anyone. More

Very unprofessional and rude staff. Had a very bad experience, the receptionist is just too rude. They just want your money. Go somewhere else if you are planning for servicing. experience, the receptionist is just too rude. They just want your money. Go somewhere else if you are planning for servicing. More

2018 Subaru Legacy Last year I purchased a 2018 Subaru Legacy V6 with all the bells and whistles. No problems until yesterday. Suddenly no radio, Bluetooth, navigation Last year I purchased a 2018 Subaru Legacy V6 with all the bells and whistles. No problems until yesterday. Suddenly no radio, Bluetooth, navigation system or back up camera. After two hours of sitting around waiting for my car to be repaired, I was told that I need a new radio and it would be a 10 day wait. I asked if it could be express mailed to me overnight and was told NO there is a backlog on these systems. I feel this is totally unreasonable to have to wait 10 or more days for a car that has under 10,000 miles! This is my first experience purchasing a Subaru and I can adamantly say I will NEVER purchase another Subaru again!! Bob Moore More

Anchor Subaru come as friends leave as family I am on my second Subaru from Anchor and enjoy coming to their facility. My service advisor Brian is a pleasure to work with and is always friendly a I am on my second Subaru from Anchor and enjoy coming to their facility. My service advisor Brian is a pleasure to work with and is always friendly and helpful. In addition Mike the service manager makes things happen! I recommend this dealership to anyone looking for a awesome experience. Wendell More

Go somewhere else The service area and waiting area are state-of-the-art but the service leaves something to be desired. The first three times I went there for service, The service area and waiting area are state-of-the-art but the service leaves something to be desired. The first three times I went there for service, 2 oil change, replace a tire and fix a flat I felt as though if I were a man I would have been treated better. I had gotten a new tire there and when that new tire went flat and I brought it back I suggested maybe the stem was faulty. The man at the desk looked at me like I was an idiot and said no that couldn't possibly be it. Guess what it was. Tonight when I went in for my oil change my car sat in the bay for 15 minutes, obviously done. When I went over to the desk I was told someone would be with me in a minute. Another gentleman came over asking about his car and he was helped right away. When I finally got in my car there was another car in front of me.I was told to wait a minute so the gentleman in front of me could pull out. I graciously sat there for a couple minutes waiting then backed my car up and went out another bay. I will never go to Anchor Subaru for service again. Good luck ladies More

Lease & Service Josh Ostrow at Anchor Subaru is a 'cut above' in service. He facilitated my lease in a smooth and efficient manner, covered all the bases, and follow Josh Ostrow at Anchor Subaru is a 'cut above' in service. He facilitated my lease in a smooth and efficient manner, covered all the bases, and followed up in timely fashion---without becoming a pest! He contacted me to remind my of the upcoming service interval. The Anchor Service facility is top notch, and the staff are friendly, courteous, and quick. Waiting area is the best I've seen.. Very happy with this dealership and staff. Highly recommend them. Dr. Vandergrift More

Great Communication and Owners that stand by their products! I had a major repair only 6 months into ownership of my used Subaru. Chris Benoit recognized that my car had just gone out of warranty and understood I had a major repair only 6 months into ownership of my used Subaru. Chris Benoit recognized that my car had just gone out of warranty and understood my frustration and the financial burden. He worked with Subaru and made a very great effort to reduce the cost of the repair. Good customer service is hard to find these days, but you will find it at Anchor Subaru. More