Anaheim Hyundai

this bad review concerns the service & parts dept. for this dealer. on june 5th about 11 am i called the parts dept and spoke with parts manager keven i informed him that i was just leaving harbor hyu for this dealer. on june 5th about 11 am i called the parts dept and spoke with parts manager keven i informed him that i was just leaving harbor hyundai in long beach i told him the reason for my visit to this dealer was because the fuel tank door to my 2010 hyundai sonata would not open when i push the button that"s on the driver side door. harbor hyundai said a new switch needed to be installed but that it wasn't in stock, it had to be special ordered. i ask keven if he had it in stock at hardin hyundai and he said yes and that he would set it aside for me , he told me that they were busy that morning but if i took my car in at 1 pm the same day it would be done in an hour. i said great! see you then, i got there about 10 til 1 and lionel a service advisor told me that it would be 3 hours at least, i told him the time keven had given me was an hour he said lets go talk to keven, when lionel asked keven about the time he had given me keven said yes that he had given me that time, well lionel told keven there was no way it could happen so now both keven and lionel are giving me the oh well too bad look, neither one was willing to say hey were sorry maybe we could do in 2 hrs or looked the least concern that i had driven 20 miles to their dealership base on the time calculation i was given. i let them know i was an unhappy customer and left , i called and spoke with service manager rick and explained the situation he was great apologetic and scheduled me to back the next day at 11 am to have the job done. well guess what? i took my car in at 11 am it took them 45 mins to get the car out back, finally they did about 15 min later i am told yes harbor hyundai is right it needs a switch however we don't have it in stock and we'll have to order it, i said wait a minute keven said yesterday he had it in stock, we spoke to keven and keven tells me he sold it to someone because he didn't think i was coming back , however rick the service manager tells me keven lied because i told keven you were coming back to have it installed that although you left upset you were willing to have the job done here. looks to me like keven got payback on me because of my complaint the day before to rick, unfortunately rick does not outrank kevin they're both supervisors. i called and spoke with gm matt from hardin i told him the story and he immediately on the phone sided with keven saying he has known him for years and that keven would never do what i had just described but when i told him rick said keven knew i was coming matt insisted no way and that he hasn't known rick as long as keven and has no idea why rick would say that. so no hope there its easy to see why guys like keven will get to do what they want at hardin hyundai there is no accountability. i feel sorry for rick having to work with clowns like matt and keven More

This was a very positive experience start to finish. Everyone was very thoughtful and the transaction was done with dispatch. I was not pressured and felt very comfortable with everyone at Hardin Hyunda Everyone was very thoughtful and the transaction was done with dispatch. I was not pressured and felt very comfortable with everyone at Hardin Hyundai. More

This guy will do anything to distract you. I purchased a 2013 Santa Fe Sport on Tuesday, April 2nd. It was an inbound car and he told me it should be here later today or the latest the next day. He said he 2013 Santa Fe Sport on Tuesday, April 2nd. It was an inbound car and he told me it should be here later today or the latest the next day. He said he would give me a call and will be at work all day the next day. So i called his cell number and he wasnt at work. So i called dealership the and asked if I can speak to someone else to help me out if my car came in yet. They told me different that the latest would be Saturday or even Monday the next week. So I was already annoyed and just waited a couple more days until they call me. 4 days went by and still no call. I called Greg my sales consultant and he said he will see what's going on. Supposably he was going to make some calls and he would call me back. (Note: everytime he says he will call you back, its just another way of saying "I got other stuff to worry about, you're my last priority") of course he never called as usual so I called the dealership and they had me come in. I saw Greg and he immidiately pulls out his phone and says he was about to call me. The typical I was about to call you move. He asked if their was another color I wanted besides the white one I purchased. I said no. I just want my car so I can stop worrying so much. He also said there is another white one in Pasadena but fully loaded with 7 seats. O also said no. I want my car I purchased. Making me drive on a Saturday. That's redundent. So its Monday and I'm still waiting. Hopefully today is the "latest" and I will receive my car today. I strongly recommend not to get a car here. Customers are suppose to be their first priority at all times... More

Very friendly staff! Took the time to show me the car. Didn't hassle me and gave me a great deal. Would definitely recommend dealership Didn't hassle me and gave me a great deal. Would definitely recommend dealership More

NEVER would recommend them. NO WAYY. I went to this NEVER would recommend them. NO WAYY. I went to this dealership an Elantra. The Sales guy was Mel. We got a good deal. took family the next day NEVER would recommend them. NO WAYY. I went to this dealership an Elantra. The Sales guy was Mel. We got a good deal. took family the next day to do the paperwork. They ran a credit check. Everything was good. they gave the Keys and manual before i was sent to the finance dept, Mel came back telling that there was a $500 competitor discount that was given to me (he didn't tell me that the previous day). Now, he wanted proof that i owned another vehicle to get the discount. i don't own another vehicle, so could not give proof. MEL canceled the deal for both the cars and started blaming me for wasting his time. he started talking rough and tried his best to pickup a fight. This guy, working as a car salesman, needs to be trained by Hardin about treating customers better. i have been a Toyota / Honda customer all these years and have NEVER had such a bad dealership experience like i had with MEL at Hardin Hyundai. if you want to avoid being abused by a Hyundai salesman, i would never recommend Hardin Hyundai. More

It was my first time buying a car and I had the best experience thanks to Steve Cooke!..Everyone knows that buying a car could be so stressful but Steve made it a great experience. I talked with him bef experience thanks to Steve Cooke!..Everyone knows that buying a car could be so stressful but Steve made it a great experience. I talked with him before had about my price range and the type of car I wanted so when we got there it was straight to the point. He was very nice and most importantly very professional. I was lucky enough to have my mom help me out with the whole process and she's already planning to see him for a car for herself. Thank you for everything Steve you're awesome!!! Francisco was awesome too! Theres noting more stressfull then signing that contract!..He was very nice, very professional and it was a quick process. Thank you Francisco!!! Sherry More

We went to Hardin Hyundai after looking at dealerrater.com and saw that Steve Cooke and Hans Ham were mentioned favorably many times. We were purchasing a car for our teenage daughter. We kne dealerrater.com and saw that Steve Cooke and Hans Ham were mentioned favorably many times. We were purchasing a car for our teenage daughter. We knew exactly what we wanted and how much we wanted to pay...and no more. These two made it happen! Thanks Hardin Hyundai More

Had to keep rewriting the contract and my interest was suppose to be 2.09 then finance lowered it to .9 to give me the payments. I added 1600 for a GPS and they pointed out how that raised my payment a l suppose to be 2.09 then finance lowered it to .9 to give me the payments. I added 1600 for a GPS and they pointed out how that raised my payment a little but I did not know that he raised my interest to 6.9. Very sneaky so be careful when they point out something that means that they did something else. The salesman Curt couldn't lie enough to get me to buy the car. He even told me that the basic Sonata had heated seats....lie, lie, lie. I got cheated about the gas mileage it is not even close to what the paper on the car says. When you question it they tell you that Korea did the test and they have nothing to say about it. Buyer be aware!!! More

Frank Yu from Internet sales--contacted me the same day as my internet query. Friendly, honest, & fast service. We spoke about what I wanted (Lease & upgraded Elantra with Navigator, rear camera, heated se as my internet query. Friendly, honest, & fast service. We spoke about what I wanted (Lease & upgraded Elantra with Navigator, rear camera, heated seats/ power seats, sunroof, bluetooth to my music library & phone) & my finances (not the best credit due to house foreclosure) & he said he'll call me back after he checks with his finance person. I liked that he called me back and gave me an guess-timate of my monthly. He was actually accurate when I showed up in person to complete the paperwork. I marinated for about a month, due to holidays (From Thanksgiving, Christmas, New Year). Frank followed up via e-mail and phone messages without being pushy, called about every 2 weeks @ my request. I set up an appointment for after work Friday evening. He was available and let me test drive/ play with the 3 cars-- Elantra coupe, hatchback, sedan & a Sonata sedan. Elantra sedan was the best fit for my budget & need for the upgrades. Within an hour, after deciding to lease, I was driving to sushi for dinner in my new car! Painless, honest, & met expectations expressed on the previous communications via phone and e-mail. Key fobs with their dealer key chains, car detailed (even the tires received the gloss treatment). Work with Frank for an efficient purchase or lease. Recommend! More

Emailed dealer for more lease information. Was helped by Steve. Nice guy in the beginning, then turned unprofessional. I had questions and he went out of his way to be a young xxxxxx. One email he sent me Steve. Nice guy in the beginning, then turned unprofessional. I had questions and he went out of his way to be a young xxxxxx. One email he sent me about a car I was inquiring about contained a low monthly fee. This is hat he sent me: "New 2013 Hyundai Elantra GLS Automatic -- $118.00 / Month + Tax.  With $1,399 Cash + Tax on Cap Reduction + Lic/Doc Fee + 1st Payment.  Includes (-$400) College Grad and (-$500) Military." I'm not in college or the military so I simply asked about those discounts. His reply: "Can find a recruiter to get you the military service requirment and can also give you the numbers for some local colleges if you would like to get the college credit satisfied.  Neither of those options would work by Monday though, so probably not going to get those rebates." Silly guy. Keep your car. In fact, the way you conduct yourself speaks not only about the dealership that employs you, but also Hyundai the brand. No thank you Hyundai...And I'm Korean!! More