Amaral Auto Sales & Service

Horrible service department. Too E350 to be repaired there. I was assure by Mike car would be fixed. Almost 3 weeks with no car, 5 different occasions there and car is still not Too E350 to be repaired there. I was assure by Mike car would be fixed. Almost 3 weeks with no car, 5 different occasions there and car is still not repaired. I paid them almost $1,600 to be told to take it somewhere else, they did not have proper equipment to diagnose. Stay away. More

Amaral is not that used car lot people hate to visit , There is no lies, waisting time , hidden fees or pressure! That was my experience 5 years ago And today the Amaral Team is still working for the cus There is no lies, waisting time , hidden fees or pressure! That was my experience 5 years ago And today the Amaral Team is still working for the customer! I Fell in love with that beautiful ford 150 platinum , i couldn’t resist so I went to see Neil. My available down payment wasn’t much but Neil saved the day with a very aggressive trade in price on my first car from Amaral. I can’t be more thankful More

-Poorly handled communications and customer service -Damaged my 2014 Range Rover Sport during detailing and will not cover cost to replace/fix damage. They offered 25% of the cost of the part service -Damaged my 2014 Range Rover Sport during detailing and will not cover cost to replace/fix damage. They offered 25% of the cost of the parts only (no labor) despite acknowledging they did the damage. Be careful with these folks. I will not do business with them again. I had my SUV detailed by Amaral Auto on 8/10/2021. They damaged the "Range Rover" letters on the front hood during the cleaning process. Initially, they said the letters were not damaged by them. I disputed this and asked they check their video footage when the truck arrived, check with the employee who performed the detailing (he saw every inch of the truck), and with the person who did the "Vehicle check" for the "pre-exisiting" damage. This is what they do when they take a vehicle in to protect themselves. Surely, damage like this, which is very noticeable, would have been noticed and documented (It was not). This is common practice for all places that perform work on vehicles. They eventually acknowledged they caused the damage but refused to cover the cost to replace the "RANGE ROVER" letters. They offered initially $44 and then $88...seriously??!!?? Read on for the full details of the two week back and forth with no acceptable resolution. FULL DETAILS After speaking with "Mike" and "Neil" on 8/10/Tues about the damage, they took photos and said they "would get back to me". On 8/16/Mon, after not hearing from them, I called and spoke with "Mike" and asked for an update, he said "he would call me back" shortly. On 8/17/Tue, after not hearing from "Mike"...., I went onsite and spoke with "Mike". Mike said, "Neil" who is on vacation this week will make the decision when he returns. On 8/18/Wed, "Mike" called me, said he spoke with "Neil" and agreed that the last letter "R" in "ROVER" was damaged by them during the cleaning process. I thought, OK, this is progress! Then he said the full set of letters (parts) cost $176 with "Range" costing $88, and "Rover" costing $88. But...they would only cover half the cost (i.e. $44) of the "Rover" letters because it was a 7yr old truck and the letters had some wear from age.(Seriously???..!!!) I disputed this with Mike, and he made a second offer to cover the cost of $88 (still not the full $176), but again only for the "ROVER" letters, and would not acknowledge they also damaged the "RANGE" letters during the cleaning process…..despite the same cleaner being used during the detailing on the letters. Labor costs were not negotiated at this time. They are aware, as a used car dealer, that you cannot replace half of an emblem on a vehicle unless the vehicle is brand new-ish. It simply will not look right as the new "ROVER" letters will look..well brand new..and the "RANGE" letters will look..well 7yrs old. The same is true for a repainting of a vehicle...you cant paint a fender on a vehicle with the same shade of paint it was when new...it has to be color matched for the fading of the paint on the other fenders adjacent to it. I will not do business with them again. Folks be careful doing business here....if they handled me this way, after acknowledging they did cause damage...how will they handle you if there is a problem? More

Fully Recommended Purchased our 1st car in the U.S from Amaral couple months ago, however because I was new comer in the U.S with no Credit Score so we should pay a hig Purchased our 1st car in the U.S from Amaral couple months ago, however because I was new comer in the U.S with no Credit Score so we should pay a high interest for our car. At that time, Neil and Matt promised to help me to find a better interest rate once I have my own credit score. And today, they fulfilled their promise. Neil and Matt helped me to refinance our car and now our new monthly installment is significantly lower than the previous one. Neil and Matt both are very nice and honest person, they will help you to find the best car that fit with your interest and budget. I fully recommend Amaral Auto Sales to anyone who want to find the best quality used cars with the reasonable price More

Amaral sent us home with a beautiful Jeep within a day! My daughter and I needed a SUV reliable in snow to take care of my parents, Matt & Neil were amazing - set us up that night! My daughter and I needed a SUV reliable in snow to take care of my parents, Matt & Neil were amazing - set us up that night! More

Wow. In and out in less than a hour In and out in less than 1 hour including test driving the vehicle. Called Amaral @6:35pm arrived in 10 minutes, the car was spotless, beautiful, Matt In and out in less than 1 hour including test driving the vehicle. Called Amaral @6:35pm arrived in 10 minutes, the car was spotless, beautiful, Matt welcomed us and took us for a test drive, super nice and pleasant guy. Back to the Dealer, paperwork done by Neil in 25 minutes and I was out driving my new car. Super professional, friendly and a family business. More

Awesome place for Pre-owned cars and service I bought an Acura 2009 MDX from them. Its been two months now, I had few concerns from the vehicle and they addressed all of those. They are very pati I bought an Acura 2009 MDX from them. Its been two months now, I had few concerns from the vehicle and they addressed all of those. They are very patient, honest and polite with Customers. The set up they have and they way they function, reminds me of a well established branded showrooms for Luxury cars. More

Honest Dealer February 2017 visited Amaral auto and meet Matt. First time I mert Matt and Neil but Ibfeel that I know this guys for a decade. They helped all the wa February 2017 visited Amaral auto and meet Matt. First time I mert Matt and Neil but Ibfeel that I know this guys for a decade. They helped all the way to the end no preassure. Needless to say the deal doesnt goes through, Issue on my side. February 2018 I came back and still the same they took care of me more than I thought. This time we did it. Neil really work hard for me to make everything happen. Amaral auto is Excellent and Fantastic. More

All fixed All squared away! Love how the team took full ownership and worked to get me on the road. I truly appreciate an honest family business All squared away! Love how the team took full ownership and worked to get me on the road. I truly appreciate an honest family business More

Great experience These guys are great! Did not feel pressured and am happy with my BMW purchase! Matt was straight up guy and answered all my questions in a honest man These guys are great! Did not feel pressured and am happy with my BMW purchase! Matt was straight up guy and answered all my questions in a honest manner. More