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Alpine Nissan of Denver Service Department

Denver, CO

4.3
176 Reviews

176 Reviews of Alpine Nissan of Denver Service Department

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March 01, 2020

Disappointed. I called and was quoted $460 for a pretty major service and when I arrived for my appointment it was $600. I did not accept any additional service items so this was a straight-up bait and swi More

by Big Nose
Recommend Dealer
No
Employees Worked With
Unknown person on phone
Mar 04, 2020 -

Alpine Nissan of Denver responded

Hello there, thank you for taking the time to leave a review. It’s unfortunate to hear that you’ve had a negative experience at our dealership. I’d appreciate the opportunity to better understand your frustrations so that I can ensure everything has been handled properly. I hope you’ll give me a call soon and we can get this sorted out together. - Jeff Bejarano, General Manager

February 29, 2020

They get the job done: service writer was friendly and my oil seems to have been changed correctly (although I'm unsure how I would know if it wasn't). More

by Altimaowner
Recommend Dealer
Yes
Employees Worked With
Not sure, he's the Express Service writer
Mar 02, 2020 -

Alpine Nissan of Denver responded

Thank you for taking the time to review us! It was our pleasure to provide a top-notch dealership experience. We hope you will continue to come to see us in the future! - Jeff Bejarano, General Manager

January 31, 2020

Elderly Parent Taken Advantage of in Service Department My 87 year old father took his 2013 Nissan Sentra in today for an oil change. He was charged for more labor and parts than he expected. The invoice he More

by chuckc43
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Trinidad Villalova
Feb 04, 2020 -

Alpine Nissan of Denver responded

Hello there, thank you for taking the time to leave a review. It’s unfortunate to hear that you’ve had a negative experience at our dealership. We strive to offer a top-notch visit for all of our customers. I’d appreciate the opportunity to better understand your frustrations so that I can ensure everything has been handled properly. I hope you’ll give me a call soon and we can get this sorted out together. - Jeff Bejarano, General Manager

January 05, 2020

Resolved my warranty issue in hours, through an appointment I set up just 3 or 4 days before my service date - a big difference from the services department for the dealer from whom I bought the ve More

by Eddie
Recommend Dealer
Yes
Employees Worked With
Trinidad
Jan 06, 2020 -

Alpine Nissan of Denver responded

Thanks for coming to see us! It was a pleasure assisting you. - Jeff Bejarano, General Manager

December 09, 2019

The service was not complete. Every time I or anyone I know who takes there car in for service always gets hit with a bill of minimum $700.00 every time. More

by Nissan Driver
Recommend Dealer
No
Employees Worked With
Craig Bratcher, Cayla Ashton, Dennis Hunstman
Dec 11, 2019 -

Alpine Nissan of Denver responded

Thank you for reaching out to us today. Your concerns are very important to us. We strive to provide complete service at a competitive price. I would be more than happy to speak with you directly about your visit in order to address any questions you may have. Please give me a call so that I may further assist you - Jeff Bejarano, General Manager

December 04, 2019

Great service and customer service, The attend you very quick, I don't need to wait at all, great service and the attendees very polite and professional thank you More

by cachus
Recommend Dealer
Yes
Employees Worked With
Nicholas Viejobueno
Dec 04, 2019 -

Alpine Nissan of Denver responded

Thanks for the review! We truly appreciate your support of our dealership! - Jeff Bejarano, General Manager

November 10, 2019

Larry Miller On 104th I Use to take my Murano to Larry Miller in Littleton and had no issues. When Larry Miller opened on 104th I started taking my Murano. Their for servic More

by Rmellott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Harrison Archer
Nov 15, 2019 -

Alpine Nissan of Denver responded

Hello, thank you for the review. It is truly disappointing to see that you are not satisfied with our dealership. We appreciate your support and want to do everything we can to keep it. We would like the chance to learn more about your visit in order to help you get the answers you’re looking for and to improve the services we offer. Please give me a call at your earliest convenience and we can work together to resolve your frustrations. Thank you for your time. - Nick Yaw, Service Manager

November 09, 2019

1st express service here after making an appointment and I won’t be back. Tires weren’t rotated, mileage wasn't reset, express service took close to 3 hours when website says 30 minutes. Car wash left my ve More

by MHarvey
Recommend Dealer
No
Employees Worked With
Trinidad & Service Dept
Nov 15, 2019 -

Alpine Nissan of Denver responded

Hello there, thank you for taking the time to leave a review. It’s unfortunate to hear that you’ve had a negative experience at our dealership. We strive to offer a top-notch visit for all of our customers. I’d appreciate the opportunity to better understand your frustrations so that I can ensure everything has been handled properly. I hope you’ll give me a call soon and we can get this sorted out together. - Nick Yaw, Service Manager

November 09, 2019

Overall, the dealership has improved since the change in ownership. There is still room for improvement with the waiting area and also the on-site car wash damaged my front plate when they washed it. Those More

by Foxynissan
Recommend Dealer
Yes
Employees Worked With
Kyle Speck
Nov 11, 2019 -

Alpine Nissan of Denver responded

Thank you for your feedback. We will be sure to look into your recommendations. - Jeff Bejarano, General Manager

November 01, 2019

Trinadad was very knowledgeable and professional Never taken my car anywhere else. I totally trust them. They know what they're doing. The tech kept me informed about how long the service would take. More

by JGM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trinadad
Nov 01, 2019 -

Alpine Nissan of Denver responded

Thanks for coming to see us! We truly appreciate your support. Should you need anything else, please let us know. - Jeff Bejarano, General Manager