152 Reviews of Alpine Buick GMC - Service Center
Did great job finding multiple problems that engine codes were sending. Found and fixed all issues and double checked if parts were still under warranty, took their time to make sure the job was done correct were sending. Found and fixed all issues and double checked if parts were still under warranty, took their time to make sure the job was done correctly. I highly recommend them! Thank You Again!!! More
I cannot thank the service advisor "Drew Pickett" enough for the support and help he provided to me and my family while on vacation earlier in August. My Chevrolet 2500 HD had a catastrophic transfer case for the support and help he provided to me and my family while on vacation earlier in August. My Chevrolet 2500 HD had a catastrophic transfer case failure on route 70 in the mountains while towing a 10,000 # 5th wheel. It was a miracle no one was hurt or worse. I called every Chevrolet dealership from Grand Junction to Denver and not one Chevy dealer offered to even look at my truck in less than 3 weeks. I called Alpine Buick / GMC (Littleton) as a last resort and spoke with Drew Pickett who agreed to look at the truck the next morning, on the off-chance it might be something simple and could get me and my family back on the road. Unfortunately the news was not good. The Alpine service team disassembled the transfer case, diagnosed the problem and started ordering all of the necessary replacement parts to be shipped in ASAP. The entire process to diagnose, order parts and repair the transfer case took a week to complete. Drew Pickett could see the overwhelmed look of defeat in my families eyes and personally drove us to a nearby hotel. The next day the folks at Alpine provided a loaner car to salvage what we could of our vacation! In short these folks treated us like family, I will be forever grateful for the help they provided to me and my family. God Bless Scott Hale More
The customer service at this dealership is as great as their sales department. We bought our car there in 20201 and just brought it in for service. The service we received was awesome. Fernando Valenzu their sales department. We bought our car there in 20201 and just brought it in for service. The service we received was awesome. Fernando Valenzuela was our service provider and he was very friendly and answered every question. Thank you all again for great customer service. Arthur and Bernadette More
Friendly, professional, honest , helpful and informative in regards to problems with a car. Nice to know if a dealership that seems to really care about it’s customers. So refreshing! in regards to problems with a car. Nice to know if a dealership that seems to really care about it’s customers. So refreshing! More
I made an appointment last week and was told that I had 3 recalls that needed to be done and it was possible that they would need the truck for two days. Then I called the day before to make sure that they recalls that needed to be done and it was possible that they would need the truck for two days. Then I called the day before to make sure that they had all the parts to complete the recalls and was told that they did and there would be no issues. I dropped off my vehicle at 7:00 AM and first they couldn’t find my appointment then I had to show him my email with appointment info. They had the vehicle all of the day then They called to say the vehicle was done. I went to pick it up and I signed the warranty paperwork then realized they had only done two of the recalls they were both just computer updates. I asked why the DEF harness was not updated to take care of all 3 recalls and the service writer looked it up and seemed confused and then just said it wasn’t ready for the recall. Dropping my vehicle off for the day was not an easy task as I had to have someone pick me up and then drop me off. Not very convenient to say the least. So I guess it’s not a big deal for the dealership to just tell someone a recall is not ready and not give any indication when it will be ready for repairs. Especially when I made the effort to call prior to my appointment to make sure that all the parts were in and was told that it would be taken care of. I don’t know when the recall will be done and I Will probably will try another dealer with hopefully better results. More