Alpine Buick GMC - Service Center

Some very Un professional staff. The minute you are given a verbal quote , you are rushed through the the buying process with additional fees that were not included in the verbal quo The minute you are given a verbal quote , you are rushed through the the buying process with additional fees that were not included in the verbal quote.my sales person had so “many Deals” going on when she agreed to assist me. Perhaps working with another sales person who had the time and focus would have eliminated the rushing. When you drive out of Alpine Buick GMC you can forget about customer service. A few of ladies that work at the reception desk are clueless and rude. Sharon in service is excellent. Unfortunately, she was not in when I picked up my car. Matt was helpful with having my car ready and waiting upon my arrival to pick it up. He accomidated my request for a no charge on a minor wheel alignment, although my request irritated him. When I drove out of the dealership and got on the highway,I noticed major hail damage on the hood of my car. When I called, Matt said I would have to call my IN Surance. That very well may be the case, but what kind of business let’s you drive away unaware of physical damage on your car that you did not drive in with. When I requested to speak with a manager, reception kept putting me into VM which I asked them not to do. I spoke with a salesman who explained that Acts of God are not covered. But I’m curious about his lack of professionalism when I asked why they didn’t inform me of the damage? A very sleazy dealership . I can’t imagine any good reason for recommending this place. It’s also filthy. More

ripoff price on service step father [87 years old] had service done on his buick . they found out other minor problems and repairs were done at hundreds of dollars more th step father [87 years old] had service done on his buick . they found out other minor problems and repairs were done at hundreds of dollars more than other buick dealer later quoted for the same service. will not recommend alpine for any repairs because of cost. More

Awesome mechanical service, wonderful customer service They took care of all my concerns, and were extremely helpful, courteous and I believe went out of their way for me. They were understanding of my con They took care of all my concerns, and were extremely helpful, courteous and I believe went out of their way for me. They were understanding of my concerns, and had no problems getting all of them handled in a timely fashion. More

Very knowledgeable and helpful! Reliable service you can count on. More than just the minimum required, they set the bar high for full service! Definitely happy with my vehicle servi Reliable service you can count on. More than just the minimum required, they set the bar high for full service! Definitely happy with my vehicle service. More

Oil change and fluids check The team did a very good job. They had cars ahead of me, gave me a correct time estimate and provided a vehicle I could use for errands. The care wa The team did a very good job. They had cars ahead of me, gave me a correct time estimate and provided a vehicle I could use for errands. The care was ready as promised. More

Great service. Quick.. Very good service, and highly reliable. The lube shop employees are knowleadgeable and experience, and always greet you with a smile. They make sure t Very good service, and highly reliable. The lube shop employees are knowleadgeable and experience, and always greet you with a smile. They make sure that your service repair is what you need for your vehicle, by checking your maintenance records. More

Requested repairs not made and in fact left car worse Brought 2015 Acadia in because monthly OnStar Reports always stated that one or more tire pressures was too low (below 35 psi, sometimes as low as 32 Brought 2015 Acadia in because monthly OnStar Reports always stated that one or more tire pressures was too low (below 35 psi, sometimes as low as 32 psi). When checked with my gauge, all pressures were fine (34-35 psi). So I brought the car in to have the OnStar module tweaked or replaced so that normal air pressures were read and reported. Four days after "repair", my OnStar report read the usual "all tires low at 32-34 psi). I checked with my gauge and in fact all tires were too high - at least 37 and up to 42 psi. Another customer lost. More

The best crew in the West Once again Tom and his crew perform outstanding. Matt not only found my electrical problem but kept me informed during the entire process. The mos Once again Tom and his crew perform outstanding. Matt not only found my electrical problem but kept me informed during the entire process. The most important reason to go to Alpine is that Tom has instilled in his staff the importance of customer satisfaction. More

Oil Change As usual, the employees kept me advised as to what needed to be done and did it! They always make me feel that they have my best interests in mind. As usual, the employees kept me advised as to what needed to be done and did it! They always make me feel that they have my best interests in mind. More

Repairs The service dept diagnosed several issues re: engine, oil loss and door handle repair/replacement. As always, the members of the service dept were co The service dept diagnosed several issues re: engine, oil loss and door handle repair/replacement. As always, the members of the service dept were considerate and communicative. More