Allways Atascosa Chrysler Dodge Jeep Ram Yamaha - Service Center

I took my 2002 Jeep in because is wounld not stay running was it started. I was told by the service department that the instrument cluster was bad and need to be replaced. After 4 weeks on back order I too was it started. I was told by the service department that the instrument cluster was bad and need to be replaced. After 4 weeks on back order I took the car home and ordered my own part nad installed it. I then took it back to the dealershipt to have the new part programmed to my car which was required by Jeep. The service depart told me it stillahed the same problem and that it wasn't the instrument cluster but may be the body control module. Now that did not fix the problem their solution is to pay a technician 100 dollars and hours to touble shoot wire by wire to fine the problem. I don't thik that throwing parts at it is the right answer nor do I think I should pay to train their technicians to learn how to toubleshoot a problem. This is with out a doube the worst experience I have had with a dealership and I would not recommend them to anyone. More

Since 2007 when buying my dodge its had problems. Dodge never stood behind it. Then the engine went up. It took a month to get an estimate and at that I had to show up in the service area after shoulder s never stood behind it. Then the engine went up. It took a month to get an estimate and at that I had to show up in the service area after shoulder surgery to get that!!!!!! I was told $4300.00 to put another engine in... I was promised that there was no chance of it going over the 4300.00 since they have OVER estimated it. When I got my truck hey wanted $4800.00!!!!! I threw a fit! Never did anyone call to get an ok to go over the agreed on amount! They went to $4500.00 and refused to allow me to have the truck until paying the outrageous amount! As it sat in the parking lot sqealing... I demanded a mechanic get out there and find out why a new engine was sqealing! He says oh it will stop its just been sitting...It never stopped! The truck ran noticably rough and continued to sqeal... called several more times and then took it in... they hooked it up... nothing wrong ma'am its $100.00 charge~ WHAT!!!! can you not see its shaking and here the sqeal! Yes, then maybe if you install the $500.00 chip it may help!!!!!! ARE YOU KIDDING ME!!!!!!!! well now 24000,00 miles later my truck sits at a dodge dealer in San Antonio, with coolant running threw cylindars 1 and 2 with a giant oil leak... oh and the sqeek! The belts were threated wrong...how bout that... now I am made to tow (at $165.00) my trk to atascosa Dodge... the partner and service managers treated me as if I was a nut... How would you feel after trying for a year to get them to listen... now I am paying $30.oo a day plus rental insurance to have something to drive until when ever they get my truck fixed! So I am out way too much... and I play on making them pay for all the aggervation they have caused unless they take care of all the bills!!!!!!!!!!!!!!! Beware people.. I googled and I am not the only unhappy taken advantage of person out there.... More

I have had hard luck getting my truck repaired with this dealership. Each time my truck has been at there service department (7 Times), they tell me the part will be in the following tuesday. I call to chec dealership. Each time my truck has been at there service department (7 Times), they tell me the part will be in the following tuesday. I call to check and the part is not in. I ask when it will be in they tell me the don't know, that they cannot track the part in shipment. Another issue i have is the fact of finding information on the progress of my vehicle. I have to call them couse they fail to contact me. This time I am being covered under my extended warranty company. They limit the rental vehicle to 6 days of coverage, here I am on the 8th day and my truck has not been touched. They are very rude and don't seem to care about getting my vehicle finished and sattisfying my needs More