Allstar Kia of San Bernardino

Title: UPDATE: GM Posts Publicly, Ignores Family Privately FINAL UPDATE (Monday, June 30th): This dealership’s bad faith is astounding. After the General Manager, Jeff Burgess, personally ackno Privately FINAL UPDATE (Monday, June 30th): This dealership’s bad faith is astounding. After the General Manager, Jeff Burgess, personally acknowledged all my evidence on Friday, his next move was not to call me. Instead, he had his team post generic PR comments on my public reviews, asking me to call "customer service" for a problem he was already handling. When I made one final call to the GM's office this morning, my call was never returned. I have now retained legal counsel. For full public context, here is the complete, factual timeline of their deception and negligence: Mon, June 23: They put my family into a new car with a signed, legal contract. This was a significant decision for us, as I am a handicapped father and my son has autism. Tues, June 24: They admitted the contract was invalid due to their own error in a voicemail I have saved. The quote is: "...the way the residual was set up, it was not approved." Wed, June 25: After I initiated contact via email to get a resolution, they completely ignored my communication and blew past my 5:00 PM deadline. Thurs, June 26: I discovered they had not paid off my trade-in, and my credit was now being damaged. I sent another email with a final 4:00 PM deadline. Again, they ignored all my attempts to communicate and ignored this deadline as well. Fri, June 27: The GM, Jeff Burgess, finally called. He acknowledged he had all my evidence. Instead of working on a solution, his team posted generic comments on my reviews. Mon, June 30: After I called them, the GM's staff promised a return call that never came. CRITICAL UPDATE: I have confirmed with the California DMV that my trade-in vehicle, which the dealership took a week ago, is still legally registered in my name. They are in possession of my property, and I am still legally liable for it. Every single communication after their initial error was initiated by me. Every single one was ignored. This has been a complete breakdown of professional and legal responsibility, and we are now forced to take legal action. #Kia #AllStarKia #usakia #bbb#DMV More

UPDATE (Friday, June 27): It is now Friday morning. The General Manager, Jeff Burgess, ignored my final deadline of 4:00 PM yesterday. He and the entire management team at All-Star Kia of San Bernardin The General Manager, Jeff Burgess, ignored my final deadline of 4:00 PM yesterday. He and the entire management team at All-Star Kia of San Bernardino have made the choice to continue ignoring my family, my formal complaints, and their responsibility to fix the financial damage they have caused by failing to pay off my trade-in loan. Their silence is a clear admission of their negligence. The public record now clearly shows their refusal to operate in good faith. Title: UPDATE: Financial Negligence & Refusal to Communicate Review: UPDATE: This situation has now escalated to direct financial harm. I have just received a delinquency notice from Kia Motors Finance because All-Star Kia FAILED to pay off the loan on my trade-in vehicle. They are now actively damaging my credit score through their negligence. Due to their complete failure to respond, I have also been forced to file formal complaints with the Better Business Bureau and the California Attorney General's Office. Original Review: My family was a loyal, repeat customer of this dealership. We signed a contract for our second vehicle from them and took it home. They then voided our legally signed contract due to an error they admitted was their fault. As a handicapped father with an autistic son, I sent a formal email to the General Manager explaining the hardship and offering a clear solution. I gave him a firm 5 PM deadline to respond. He and his entire management team completely ignored me. This company's incompetence is shocking. More

Mathew was very helpful and I’m happy with my vehicle purchase with the new Kia k4 purchase with the new Kia k4 More

Best salesman I’ve ever had by far. Made the buying process the most simple and easy process. I will always recommend him to all of my family and friends Made the buying process the most simple and easy process. I will always recommend him to all of my family and friends More

Deceptive, not trustworthy and not experienced enough to work on the cars and I heavily regret buying a new car from this dealer. They install GPS and immobilizer modules in ALL the cars they sell without t work on the cars and I heavily regret buying a new car from this dealer. They install GPS and immobilizer modules in ALL the cars they sell without telling you or disclosing it on the sales paperwork. Yes, this includes cars fully bought in cash. They have the ability at any time to immobilize or track your vehicle even years later. The worst part is that they splice the 3rd party tracker and immobilizer module harness into the car's main harness so good luck getting Kia to warranty anything electrical after they find that. Also, try telling the service department that the dealer installed it. Good luck because AllStar Kia San Bernardino will give you zero paperwork or disclosure about it and won't claim responsibility for the damage it caused to a 2023 brand new vehicle back in May 2023 (Which is NOT NEW). The salesman who sold me the car and service department has lied straight to my face multiple times when I ask if they installed it and they won't provide any documentation about the part or how to disable or remove it. If you remove it, it bricks your car and like mine will end up in a service department unable to start and you'll be busy fighting between the service and corporate because the dealer in San Bernardino will void your factory warranty without telling you or asking your consent to install this device. For your own sanity, just go to another dealer that doesn't pull stuff like this and give your business to someone trustworthy like Kia of Carson who is so kindly trying to mediate this and help me through this. AllStar Kia San Bernardino who has completely abandoned me as a customer after buying a new car outright left me struggling and without a reason to ever give them business again. Yes, the GM is also impossible to get ahold of and doesn't have any intention of helping a customer who just spent 50k. I am more than happy to provide screenshots of the lies and pictures from AllStar Kia San Bernardino to anyone. I will also provide Kia of Caron's repair orders showing the damage done by AllStar Kia San Bernardino. Definitely one of the biggest regrets in life so far being my first new car. More

I recently purchased a pre-owned (non-Kia) vehicle from this dealership. Matthew A. worked with me. He was very pleasant and polite, and willing to do what he could to keep me a happy customer. Ultimately, this dealership. Matthew A. worked with me. He was very pleasant and polite, and willing to do what he could to keep me a happy customer. Ultimately, after some back and forth proposals, we arrived at a fair price that both sides were happy with. Many thanks, especially to Matthew, for working with me and making the overall car purchasing experience smooth and expeditious. More

Cooper and the team where amazing making my deal happen with a 2024 Kia Sportage EX. Love all the new features and they worked everything out with the summer sales event. Cooper new the product and advise with a 2024 Kia Sportage EX. Love all the new features and they worked everything out with the summer sales event. Cooper new the product and advise me of all the new features and benefits with the Sportage ex.. the next time would get the roof rails - miss that part if you want roof rails it's on certain models. Beyond that love the CAR!! More

2 minutes ago NEW I locked my keys in the trunk! Nobody could open it! I had it towed to Kia San Bernardino and had the most incredible service! EVERYONE was very polite and so helpful and kind to Nobody could open it! I had it towed to Kia San Bernardino and had the most incredible service! EVERYONE was very polite and so helpful and kind to me. They did an amazing job getting me into my car which was no small feat! They worked so hard and persisted when met with several challenges! I was really stressed when I arrived and was treated with such kindness, it meant so much to me!! Mike, and his entire team, showed such generosity, and I will pay it forward. There are good people in this world, and a bunch of them work at Kia San Bernardino! This is the best experience I have ever had at a service/dealership center. I can't express my gratitude enough!! Go here for all your Kia needs!! They should be very proud of their success in providing excellent service!!! More

Real xxxxxxxx that do not value the customer. Top to bottom these guys are TERRIBLE! Incompetent and total idiots. The sales manager and the general manager have no respect for the customer. Zero Top to bottom these guys are TERRIBLE! Incompetent and total idiots. The sales manager and the general manager have no respect for the customer. Zero communication skills. The voice mail that you are thrown into is smarter than they are! They will RIP YOU OFF and mistreat you. Poor service and RUDE! Stay far away unless you want to be lied to and have your time wasted! Watch out for the bait and switch and other unethical as well as immoral practices. BAD CUSTOMER SERVIVE. This place is the WORST!!! More

i purchased my car in oct 2022 the customer service was great during the buying process. it wasn’t until I had a nail in my tire shorty after I needed to get my tire changed but was unaware that there was great during the buying process. it wasn’t until I had a nail in my tire shorty after I needed to get my tire changed but was unaware that there was a tire lock and I was never giving a key for, the mechanic was able to patch the tire while it was still on the car. i went and got an oil change and asked them for the tire key they said they didn’t have it and I had to purchase a new one. mind you I just paid my car off two days after purchasing it I shouldn’t have to purchase a tire lock and key. they told me my part would be there on Wednesday, I called from Wednesday-sat afternoon and finally I was able to get in touch with a manager in sales he said come Tuesday after 10 we have two parts that can be used for your car. I arrived Tuesday morning parts said they never had the part they didn’t know who told me this. I go to sales i spoke with frank. I explained to him that I was upset at the fact that I spent a nice amount of money and I shouldn’t have to go through this. he looked me in the face and said well I spent 51k on my car im like we are talking about my car not yours. Frank then tells me I never bring my car here to get serviced I go somewhere else but I understand you want to get it done here. I looked at him and said wow well if I knew that I would have never purchased my car from here if I knew the customer would be this horrible. he looked at me and laughed Which I didn’t find anything funny after spending my hard earned money in their establishment. Then he walked away out of no where the manager I spoke to over the phone popped up. He definitely seemed to be upset at what frank told him because he ordered me to have a seat and said he would handle it which caused me to be upset because I’m not a child you don’t speak to someone that way. I followed him and frank to parts and services anyway because I wanted to see where the miscommunication came from. The manager turns around and saw me and tells me again in an aggressive tone that he was handling it and I needed to go have a seat. I told him no I wasn’t going to have a seat shortly after mike came out with a spare tire key that he had in the back he was very kind and even demonstrated how to use it in case I needed to. the only pleasant experience I received from this experience was interacting with mike. Everyone else was rude as xxxx towards me again during the buying process they were so great even bought my son and I mc donald’s but afterwards they had nasty attitudes and crazy thing is I just referred a friend who purchased a car from them last month. Think Twice before purchasing your car from this location and make sure to get the tire key if your car has one. More