Allen Turner Toyota of Auburn

Edward was attentive and friendly and answered all my questions. He set up my iPhone on Bluetooth in the Tacoma. questions. He set up my iPhone on Bluetooth in the Tacoma. More

I like the service and the time that the sales were put in with me when I was at the dealership they were very nice and respectful and I recommend a friend that I have two them in with me when I was at the dealership they were very nice and respectful and I recommend a friend that I have two them More

Everyone has been helpful and friendly whether it was our purchase or the service department. purchase or the service department. More

Good dealership. They delivered on everything they promised. Christina was very thorough and professional, a pleasure to do business with. She made sure we were comf They delivered on everything they promised. Christina was very thorough and professional, a pleasure to do business with. She made sure we were comfortable and confident before we left with our new 4Runner. She gave us a number we could call if and when we had any operational questions. More

I'm upset. I requested a 150K service. I received an oil change. On YOUR WEBSITE, the 150K service is long and detailed. I questioned the service rep. She I requested a 150K service. I received an oil change. On YOUR WEBSITE, the 150K service is long and detailed. I questioned the service rep. She assured me that the 160K was the long service. WRONG!!!!!! The technicians replaced the air filter and completed messed up a connection. I brought my Venza back to the service department twice. I never made it to the interstate. Dash board lit up, accompanied by loud knocking noise. The service department did correct the problem. But it was a completely frustrating morning. AND YOUR SURVEY DOES NOT INCLUDE A SERVICE OPTION More

Very good experience! Salesman Ken was the best! He is very friendly, down to earth, personable, and honest! Salesman Ken was the best! He is very friendly, down to earth, personable, and honest! More

Everyone was friendly and helpful - Eric was amazing and I will definitely be referring others to him. I will definitely be referring others to him. More

Came back with his card from a previous trip to ATT. He listened to what unwanted and got the deal done. He listened to what unwanted and got the deal done. More

Cash buyer, salesman messed up numbers and paperwork. We came to sign papers. The papers were incorrect. We didn’t get greeted nicely or put at a table or an office. We just sat in the random chairs by t We came to sign papers. The papers were incorrect. We didn’t get greeted nicely or put at a table or an office. We just sat in the random chairs by the window. I addressed a concern with Lewis prior to going into the finance lady’s office. He confirmed that everything was correct. Then we get in the office to sign papers and they were incorrect. The finance lady also had a huge attitude and it was extremely rude. She refused to go over any of the warranty that we could purchase because she kept saying she felt rushed, although no one was rushing her. In fact, she was so rude. I got up and walked out took my car seat out of the new car because I was not going to give you guys my business. It took the GM to come out to try to salvage things, but even he didn’t do a good job. So what should’ve been an easy car buying process as a cash buyer was an absolute worst car buying experience I’ve ever had and this is not my first brand new car. After the sale, the manager did not come out to say thank you for your business or anything didn’t even say bye. The sales person did not come over to apologize for the things they messed up nor did they walk me through the vehicle. I have not had any follow after the sale. I used to sell manufactured homes for Clayton Homes so I’m very well aware of the sales process and the experience and how you should treat somebody. I wouldn’t buy a car from any dealership owned by Allen Turner ever again. More

Very bad experience with them twice bought times had problems that they would help with problems that they would help with More