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Allen Samuels of Jackson
Jackson, TN
434 Reviews
Welcome to our DealerRater Review Page:
Allen Samuels of Jackson may be new to the area, but we've been making friends in the car business for over 50 years. We are conveniently located on the 45 Bypass, and we strive to make your experience as convenient and professional as possible. That's why we say, We're Right on the bypass, right on the price!
Allen Samuels of Jackson, Tn is a New Dodge, Chrysler, Hyundai, Jeep, and RAM dealership. We also have an extensive inventory of used and certified pre-owned cars, trucks and SUVs.
We have more than 14 full acres of curb-to-curb new and pre-owned savings, with links to other Samuels dealerships to offer you more than 2,000 used vehicles every day. If you don't see what you are looking for, we'll be able to find it for you.
Our service departments service all makes and models, but we specialize in our company brands. Our ASE Certified Technicians are qualified to diagnose and service your vehicle properly.
At Allen Samuels of Jackson we have a strong and committed sales staff with many years of experience satisfying our customers' needs. We look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 434 reviews
May 20, 2011
Very happy with how we were treated and how they were willing to work with us to get the payments down to where we wanted them. Extremely satisfied with the service both in sales and finance. They were e willing to work with us to get the payments down to where we wanted them. Extremely satisfied with the service both in sales and finance. They were extremely helpful in making sure we knew everything we needed or wanted to know about the car before we left and the entire process was very quick compared to other dealerships I've purchased from. More
by rachelmsmith01
Employees Worked With
Bill Welch, Charles Jackson, and Clyde
April 22, 2011
Larry and his team stayed very late on a Thursday night so we could drive from Southaven, MS after work. They had the car we wanted, and no one else in the area had it! We had a great experience and will so we could drive from Southaven, MS after work. They had the car we wanted, and no one else in the area had it! We had a great experience and will deal with this sales team and dealership again and again. More
by sbuford38635
Employees Worked With
Larry Pruitt
April 09, 2011
Larry explained all details of pricing and financing, which made me feel more comfortable about my payment being higher than I expected. Larry was friendly and polite even when I was close to freaking o which made me feel more comfortable about my payment being higher than I expected. Larry was friendly and polite even when I was close to freaking out a little. I very much liked the straight forward answers about financing, rewards, and incentives. More
by debrabarnes
Employees Worked With
Larry Pruitt
March 29, 2011
Larry Pruitt is a Great sales person.He is very outgoing,nice and willing to make a sale.Once I told him what I was looking for,He stayed with it until I left in that vehicle.Gary Mathews of Jackso outgoing,nice and willing to make a sale.Once I told him what I was looking for,He stayed with it until I left in that vehicle.Gary Mathews of Jackson is the best Dealership that I have ever been to that treats there customers with the respect that they deserve.Most dealerships try to tell you what kind of vehicle is best for you.But Gary Mathews of Jackson Lets u go home with the vehicle you want.I would not have a problem sending people to Gary Mathews of Jackson to buy a vehicle. More
by AfterDose
Employees Worked With
Larry Pruitt and Randy Hughes
March 27, 2011
What a pleasure from the very moment I arrived at the dealership. I was very impressed with the service from Bill, Randy and Charles. They were knowledgeable and worked hard to earn my business. I pu dealership. I was very impressed with the service from Bill, Randy and Charles. They were knowledgeable and worked hard to earn my business. I purchased a new 2011 Jeep Wrangler and was very pleased with the professionalism of this dealership. Please, let me say that if you are ever in need of a new or used vehicle, please, please give them a chance to serve you. I don't think you will be disappointed. Truly a plesure, Thank you all! More
by bobale
Employees Worked With
Bill Welch, Randy and Charles
March 25, 2011
Karen was quick to respond to internet request. Bill was very friendly and courteus. It felt like we were dealing with riends. The gentleman in finance was also great to deal with (the vehicle was not fin very friendly and courteus. It felt like we were dealing with riends. The gentleman in finance was also great to deal with (the vehicle was not finacnced). We woul recommend your dealership to others based on the customer service we received. More
by leegraves69
Employees Worked With
Bill and Karen
March 09, 2011
It is very simple, I called around different dealerships It is very simple, I called around different dealerships looking for assistance. Amanda, who was exremely helpfull, set me up with Randy Hughes. R It is very simple, I called around different dealerships looking for assistance. Amanda, who was exremely helpfull, set me up with Randy Hughes. Randy then set me up with Preston Montgomery the salesman. My wife and I drove 50 minutes to the dealership in my car, 3 hours later I drove home in a new RAM. I called 4 different dealerships that morning, and none of them seemed interested to trade or start a deal that late in the day. Excellent service + helpfull information + willing to stay past hours = LIFETIME DREAM OF A BRAND NEW DODGE RAM!!!!! Thank you Gary Mathews!!!! AMANDA RANDY HUGHES (MANAGER) PRESTON MONTGOMERY (SALESMAN) More
by Worrell16
Employees Worked With
Randy Hughes and Preston Montgomery
February 19, 2011
My husband and I needed a car very bad. Mr Phelps did everything to help us obtain a car. It might not have been the color or the type of car we wanted at the time, but, Mr. Phelps worked very hard to g everything to help us obtain a car. It might not have been the color or the type of car we wanted at the time, but, Mr. Phelps worked very hard to get us in a car which he did and we are very thankful for that. Renting cars was getting very expensive. We are happy with the help that Mr. Phelps gave us, we will go back again when we pay this car off and get the car that I want. We will also keep the car that Mr. Phelps help us get, I, personally like a smaller car, but this car that we have now, my spouse loves it. We feel Mr. Phelps is a great assess to the Gary Mathew Dealership. Keep up the great work. Thanks, again. More
by sheliaharris96
Employees Worked With
Mr. Clyde Phelps
January 24, 2011
We enjoyed Mr. Hughes working with us. He was very nice in helping us work within the amount of money that we were willing to spend on a vehicle. This is our first experience with the Hyundai dealership. in helping us work within the amount of money that we were willing to spend on a vehicle. This is our first experience with the Hyundai dealership. We are looking forward to driving this new car. Again Mr. Hughes is a great saleman and meets the needs of his customers. More
by tucson lady
Employees Worked With
Randall Hughes
January 11, 2011
The reason for my rating is because the people we encountered in your store were pretty nice, but the vehicle was not a good deal. We drove two hours to come look at a Ford Excursion. Before we cam encountered in your store were pretty nice, but the vehicle was not a good deal. We drove two hours to come look at a Ford Excursion. Before we came we questioned the sales person about any issues with the truck, we were told there were no problems. When we arrived and drove the truck it did in fact have a belt squeeling and vibration problem at high speeds and upon breaking. The sales person reassured us that it was minor (belt needed lube and break rotors) because of how well your dealership checks out all used vehicles. We were told that if it was anything major it would have been fixed, because the dealership would not sale any vehicle with major issues. He was very believable. We bought the truck. When we took it in to get it looked at we were expecting to have rotor problems and rotate and balance tires. But that was not the case. When they came out to tell me what was wrong with it this was the list machine or new rotors, upper and lower ball joints on both sides, l/h & r/h inner tie rod ends, l/h & r/h sway bar links, sway bar bushings, cam bushings, an alignemt, and rotate and balance tires(or new tires because the damage had really messed up the front two tires). Costing us $1429.11. After fixing that the tires were very rough so we had to replace them costing about $1500.00. Also after getting the truck home about two days later the battery light began to flash. After the truck did not start a few times we had to replace the serpenrine belt(because a chunk was missing), the belt tensioner(it was sticking)and then the alternator costing $912.37. Luberication of the belt did not solve the problem. Those were just the mechinical problems. After getting the truck home we found a seatbelt that was almost cut in half ($361.77) that had to be replaced. (We have four kids need all seat belts). The back latch would not lock, cost $334.99 to fix. And the windshield wiper on drivers side would not spray, $45.71 to fix. The cd player is also broke it has four cd's stuck in it. We have not repaired it yet. So the truck that the sales man kept going on and on about how good of a deal it was and talking to us about how it was a sound truck did not know what he was talking about. After not wanting to buy the truck because we were worried about the problems. He kept reassuring us of the great deal and gave an extra $1000.00 off because that would pay for everything that was wrong. We have spent almost $5000.00 on this truck and every thing is not fixed. Sounds like a lemon to me. We have bought many used vehicle's in the past and this is the first time we have ever had trouble. We live north of Nashville, but are from the Memphis area so therefore we travel thruogh Jackson alot, and know people that shop in Jackson. I would not recommend your dealership to them at this time because I feel like your sales people will say what ever it takes to sale a car, even if they are not right. I do not know where the truth lies but I do know that the statement about your dealership will not sale a vehicle with major problems was not true. Very upsetting. More
by christina123
Employees Worked With
Do Not Remember
