Allen Samuels Chrysler Dodge Jeep Ram

Jeep Wrangler Unlimited Repairs My 2012 Jeep Wrangler Unlimited was slightly out of the 3 yr/36,000 mile bumper to bumper warranty in December 2015 (by just a couple of months, only My 2012 Jeep Wrangler Unlimited was slightly out of the 3 yr/36,000 mile bumper to bumper warranty in December 2015 (by just a couple of months, only had 32k miles on it) when the heater quit working (a known issue with these Jeeps). At the time the dealership who was previously here told me I'd need to call Jeep to see if they'd help me out on it. After going round and round with them I got nowhere and nothing got fixed. The previous dealership told me that without Jeep agreeing to help there was nothing that they could do and never went back. Fast forward to October 2017, (again, the same Jeep) was just barely out of the 5 year/100,000 miles powertrain warranty by just a couple of months (only 52k miles on it) when a check engine light came on. I did some research and found that it was a common problem with the left side cylinder head. I took it in to Allen Samuels who had purchased the dealership from the previous ownership group. I spoke to both Carol, the service writer, who was able to get it taken care of 199% by Jeep where it was indeed a known problem even though it was out of warranty at no cost to me. While it was in the shop, I also asked if they could try and follow up on my previous heater claim (figuring that it was a long shot at best). Reba, the Service Department Manager, said that where it was such an old claim that she couldn't guarantee anything but that she'd contact her rep with Jeep to see what could be done. Reba got back with me to say that while they wouldn't cover the heater 100%, they agreed to cover the vast majority of the repairs which ended up being a full heater core replacement, coolant flush and fill, and AC system recharge. The heater now works better than ever and I'll be a loyal customer for service on the Jeep for as long as I own it! Everyone was polite, the communication was great, and they were very accommodating by getting me a loaner vehicle to use while both of these warranty repairs were being made. I would definitely recommend their services again, especially where it's a whole new ownership group who seem to truly care about the customer being satisfied and doing business the right way! More

We found the"sweet spot" at at Allen Samuels. Buying a car can be stressful, especially when you are buying a used vehicle, but Bobby Grissom helped make it a pleasurable experience with his profe Buying a car can be stressful, especially when you are buying a used vehicle, but Bobby Grissom helped make it a pleasurable experience with his professionalism and just down-right friendliness! We test drove several cars in a few days time and never felt pressured or hurried. We will definitely go back for our next purchase to Bobby at Allen Samuels. More

Great service, kind and knowledgeable employees I recently bought my 2017 jeep renegade from them I was so impressed with all areas of their service they assisted me in finding a vehicle that I nee I recently bought my 2017 jeep renegade from them I was so impressed with all areas of their service they assisted me in finding a vehicle that I needed kept me at the payments that I needed to stay at and made sure that I was happy in every way before leaving there . They truly care and are not your typical sells man. I would definitely recommend them to anybody looking for a vehicle used or new!!! More

My new car dealer and friend Bobby! When I drove onto the Samuel Adams car lot Bobby Grissom was the first one to come out and greet me. We had a lot of fun that day. Bobby really helped When I drove onto the Samuel Adams car lot Bobby Grissom was the first one to come out and greet me. We had a lot of fun that day. Bobby really helped me get the car I had always wanted. He is good at making sure you are taken care of. On one of the test drives we ran by my Moms, she had a batch of oatmeal cookies fresh out of the oven and loaded him up. He is a great guy I recommend him highly! More

Allen Samuels is the best! So courteous. So efficient. No BS. Answered all questions quickly and with confidence. Will definitely come back for future trading. Finance guy Ma So courteous. So efficient. No BS. Answered all questions quickly and with confidence. Will definitely come back for future trading. Finance guy Mark very impressive. Working with Christian men is HIGHLY desirable in my book. Working with KSTATE alum Jeff was a pleasure. Cody did very well also. THANKS guys. More

respectable & knowledgeable. Great overall experience. Had to travel out of town to find this and they even delivered the vehicle to me. Wish I would have done my homework to lear Great overall experience. Had to travel out of town to find this and they even delivered the vehicle to me. Wish I would have done my homework to learn that the car was not satellite ready as Mazda put fake SAT buttons in their vehicles for many years. More

It was awesome! Terique is great! Great service, I knew what I wanted and he didn't try to up sale me. I was quick and easy! Terique took time to show me all the stuff and how it wor Great service, I knew what I wanted and he didn't try to up sale me. I was quick and easy! Terique took time to show me all the stuff and how it works on the inside. Really appreciated that!. NIce job, Terique! More

Seller review Dave Sisler sold us the car. I had talked to him a year ago, he was very nice, no pressure, and was honest. He was friendly and very accommodating. He Dave Sisler sold us the car. I had talked to him a year ago, he was very nice, no pressure, and was honest. He was friendly and very accommodating. He was patient, friendly, and I trusted him.We have had questions since buying the car, and Dave has answered each one. I would recommend him to my friends! More

Always a great experience! This is the third Jeep that I've purchased with Jeff Cox being the sales associate each time. My daughter wanted a blue Jeep Cherokee and Jeff was abl This is the third Jeep that I've purchased with Jeff Cox being the sales associate each time. My daughter wanted a blue Jeep Cherokee and Jeff was able to get exactly what she wanted. Everyone is so friendly that it makes buying a car a very pleasant experience! More