Allen Samuels Chrysler Dodge Jeep RAM of Aransas Pass

Excellent attention Please let these fine people find you a great car They know what they taking about How to help How to listen How to deal Thank you Please let these fine people find you a great car They know what they taking about How to help How to listen How to deal Thank you More

Great people willing to help Friendly people and, fast service and always willing to help. I would definitely recommend Allen Samuels. You won't be disappointed with this great de Friendly people and, fast service and always willing to help. I would definitely recommend Allen Samuels. You won't be disappointed with this great dealership. More

Excellent service ! Everyone was outstanding and helpful! I would highly recommend them to anyone! It was quick, easy, not stressful and Anthony, Cesar and Santos we ! Everyone was outstanding and helpful! I would highly recommend them to anyone! It was quick, easy, not stressful and Anthony, Cesar and Santos were all great!!! More

Great Experience I had a great experience with Allen Samuels. Tony was a great sales rep. I would definitely come back again when I purchase my next vehicle! I had a great experience with Allen Samuels. Tony was a great sales rep. I would definitely come back again when I purchase my next vehicle! More

Beware their service department On Thursday Sept 23, I took my van into Allen SAmuels in Aransas Pass to have my DEF system sserviced. I explained to them the importance of needing m On Thursday Sept 23, I took my van into Allen SAmuels in Aransas Pass to have my DEF system sserviced. I explained to them the importance of needing my van by Monday for a program for Veterans with disablities. "If it couldn't be fix by then let me know now", is what I said to them. They tell me the codes that it is showing and say it will be done. They say that the DEF pump has failed and it needs replacing. At approximately 2pm on Saturday I am notified that it is fixed and the cost is $2100. I arrange payment and go to pick up my vehicle. I am then told that all the warning lights will reset after I drive the vehicle 55mph for one hour. I do so, and nothing happens. I take it back in on Monday Sept 24, and am then informed to drive it OVER 55mph for one hour. I do, nothing happens. At this point the 200 mile countdown timer has reach 3 miles until speed limited. I return to Allen Samuels and they take it back in to see what the issue is. I am then informed they can't find the issue. I now have to scramble to get people flying in from around the country for my Veterans Program accommodations because I am unable to be there. My vehicle sits at Allen Samuels until Friday Sept 28 with no progress or communication except when I call them. The answer from the tech, James in service dept., and even Quinn Dahlberg the Service Manager is "We don't know, we are trying to figure it out." Rememeber folks, this is a repair that has already been paid for and my vehicle released back to me. I then contact the dealership as well as Fiat Chrysler Corp. The dealership does offer me a loaner vehicle, however I am informed that I have to remain local, no towing, and I am responsible for all damage interior and exterior. I infom them I have to transport a Veteran with disablities and a service animal to Houston, as well as tow a trailer with kayaks out of town. They conceed to allowing me out of town travel but I inform them that transporting the equpment and a service animal in the back of a blank cargo van would be unsafe. "Wouldn’t that pose the same problem in your van, Sir?" is the reply. NO IT WOULDN'T because my van is lined and shelved to provide the protection and traction that I know my business needs. They then offered me a truck. I informed them I was not comfortable being responsible for the damages that I know are likely to happen transporting my equipment."OK Sir. Thank you. We have tried to lessen the inconvenience of your vehicle being down for service. It is unfortunate that you have declined our offer to provide you two different forms of alternate transportation so that you could continue on with your weekend plans. Have a pleasant afternoon." Now it is Oct 3rd and still no communications from Allen Samuels. To summarize; I have been charged for and paid for services that were not rendered and still don't have a vehicle 2 weeks later. That is Allen Samuels in Aransas Pass. More

Love Our New Truck!! Friendly, attentive, courteous, and knowledgeable about vehicles looked at.... Thank you for putting us in the right vehicle and giving us such a grea Friendly, attentive, courteous, and knowledgeable about vehicles looked at.... Thank you for putting us in the right vehicle and giving us such a great deal!! More

It was very easy and good experience. We were satisfied with both Anthony and Robert. They made our experience very easy and quick. It didn't take all day and we appreciate that. We were satisfied with both Anthony and Robert. They made our experience very easy and quick. It didn't take all day and we appreciate that. More

Buying a new car Mr.Polsinelli was very helpful and found me exactly what i was searching for. When I decide to purchase again he’s definitely who I would be going to Mr.Polsinelli was very helpful and found me exactly what i was searching for. When I decide to purchase again he’s definitely who I would be going to next time. More

Great Team We were search for a new Jeep throughout Texas. We found the one with the right options at this dealership and a great price. As part of the process, We were search for a new Jeep throughout Texas. We found the one with the right options at this dealership and a great price. As part of the process, we reached out to several dealership. Would you believe one in our market area never even responded. Our Salesperson (Mark Martinez) quickly responded, we came to agreement on a price quickly. The following morning we drove up to Aransas Pass, took a test drive, filled out the paperwork and was driving the new Jeep Wrangler back to the Rio Grande Valley by lunch. Cesar also did a great job and found me a better interest rate with Navy Army CC than I was quoted by my bank when I prequalified a few months ago. More

All 4 personnel did a great job! Both Danielle and Lauren were great! Danielle patience with me over the phone for a week and half. Lauren did an outstanding job on the sale with me i Both Danielle and Lauren were great! Danielle patience with me over the phone for a week and half. Lauren did an outstanding job on the sale with me in person when purchasing my brand new Dodge Ram truck (4 doors) and Santos for taking care of me (Tino) Thank u so much More