Allen Mello Chrysler Dodge Jeep Ram - Service Center

Don’t ever go to this place they inspect my car fail unnecessary and over charge the price to fix it. Every time I go there my Car always have a problem coming back The mechanic don’t know what they doi unnecessary and over charge the price to fix it. Every time I go there my Car always have a problem coming back The mechanic don’t know what they doing. More

My family has been a strong supporter of Allen Mello over the years, purchasing 14 cars, jeeps, trucks and pro master vans. We have even referred several of our family and friends to this dealership. Unfortu the years, purchasing 14 cars, jeeps, trucks and pro master vans. We have even referred several of our family and friends to this dealership. Unfortunately we will be taking our business elsewhere from now on. We will still purchase Chrysler, Ram and Jeep vehicles but from a more consumer friendly dealership. After years of loyalty despite some of the dealership’s incredible “mess ups” over the years; our last experience has been over the top. Never have we been treated so rudely and with blatant disrespect. The service department is totally classless and the management should have them take a lesson in what excellent “customer service” truly means. In my work I see patients every day and treat all courteously and with respect. You value their claims and work with them toward a solution. Allen Mello’s service department dismisses you and treats you like an idiot. Well we will never recommend this dealership to anyone. Can’t wait to pick up my new truck and my son’s new Wrangler at our new dealership, they certainly had a good laugh when we told them all the “mess ups” we’ve experienced over the years at this dealership. More

Allen Mello Dealership & Service Earned My Business Back 3 generations of my family have called Allen Mello our dealership, but recently we have been unhappy with the service visits. It was so bad it took 3 3 generations of my family have called Allen Mello our dealership, but recently we have been unhappy with the service visits. It was so bad it took 3 weeks to schedule a oil change. I started going to another dealership. A recent warranty issue brought me back to Allen Mello and I was able to deal with the General Manager and the Service Manager and express my angst, it all turned out to be a very good experience and Tyler in the service department was in frequent contact with me and made sure that I was kept apprised of the repair of the vehicle. This was such a good experience I am happy to say that Allen Mello now has earned my business back. I can say I recommend them highly. More

Awesome experience with service from David Winslow and his team recently on my Cherokee SRT. Thank you very much Dave for the consistent and honest communication every step of the way. I’m from CT and was his team recently on my Cherokee SRT. Thank you very much Dave for the consistent and honest communication every step of the way. I’m from CT and was in town when I had an emergency and needed service. Dave and his team did their best to accommodate and kept me updated on when to travel back to NH. Excellent service! Thanks very much! More

READ BEFORE SERVICING ANY VEHICLE HERE!!!!! I'm leaving this review in the sales reviews and service reviews as well as calling in my complaint in hopes someone can salvage this service departme I'm leaving this review in the sales reviews and service reviews as well as calling in my complaint in hopes someone can salvage this service department and save customers the headache I had to endure. Took my new 2019 Wrangler Sahara JLU for my first service, oil change, tire rotate, and steering dampener recall about 2hours worth of work. Scheduled an appointment online on Monday for Friday morning 930am. Called ahead on Friday saying I would be 15 min late, was actually about 10. Pulled up to the "drive thru service" lane, no one came out or opened the door. Walked in myself stood in service a few min staring at about 4-6 service employees and greeted by none. Finally a service writer poked his head out from behind a computer screen and said they would be right with me. 5 min later I was told to move my own vehicle into the service area (xxx is the point of the 5 other employees and the drive thru)? Finally got checked in, told I would receive an update phone call, and went on my way with my girlfriend in one of my other vehicles. Had a nice day running errands buying presents and having lunch until about 2pm. No phone call, I decided to call myself. I was told my Jeep was next and I could expect it about 5pm. I asked what the point of me scheduling a service at 930am was if it wouldn't even have been pulled in by 2pm, and wouldn't be done until 5pm, over 7 hours later? Unable to answer his excuse was "the service department got a little backed up yesterday". Ok but xxx does that have to do with MY JEEP TODAY and why couldn't I have been told this information the second I stepped through the door or at least before I left believing I would have it done in a few hours? I lease my Wranglers meaning I will be getting a new one every few years and oh I also spent 3500 on wheels and tires that I had installed on it brand new through the dealer. I will not be buying any of my future vehicles from Allen Mello, nor servicing my current ones thru them. Someone should educate the service manager and team about the importance of service after the sale, Allen Mello your service department is losing you SALES! More

Completely disappointed in the service department. I brought my car in on Saturday for a scheduled oil change at the scheduled time only to be told that there were 4 cars ahead of me and it would be a l brought my car in on Saturday for a scheduled oil change at the scheduled time only to be told that there were 4 cars ahead of me and it would be a long wait. When I mentioned my scheduled appointment the service advisor was rude and responded with “I don’t know about your appointment but there are 4 people ahead of you!” It amazes me that they can send you an appointment reminder confirming your time but not send or make a courtesy call letting you know they’re running behind and give you an option to reschedule or make arrangements to drop the car off and pick it up when it’s done. No one wants to spend a day off at the dealership waiting for a routine oil change which should take no more than 30 minutes. Service here has gone down hill over the years! More

I have brought my 2018 Jeep into Allen Mello for the same issue (exhaust fumes inside car) at least four times. Brought the same Jeep in for a loud rubbing sound in rear of car with Allen Mello stating it w issue (exhaust fumes inside car) at least four times. Brought the same Jeep in for a loud rubbing sound in rear of car with Allen Mello stating it was normal. Now have a service air suspension system immediately indication with up/down button not working. Had to order new seals around doors for my 2017 Dodge Ram truck. Allen Mello made appt to replace on 28 Oct without seals in dealership so we dropped truck off for nothing. Not impressed with this dealerships service dept. More

Needs Service Improvement Buying a car here was actually a really pleasant experience and they really worked with me to get me into my dream Jeep. And that is where it all went Buying a car here was actually a really pleasant experience and they really worked with me to get me into my dream Jeep. And that is where it all went downhill. Their warranty department is utterly useless unless you shelled out money to buy one from them, and are not knowledgeable about warranties that Chrysler extends. If you need your car serviced I advise going anywhere else but to Allen Mello. Their service department is a mess and lacks basic Jeep knowledge. The only thing I go there for is my inspection and that will probably end as well They have misdiagnosed issues multiple times including wiring, lighting, fuel injection system, and loose ball joints, and then charge me $116 for doing nothing. When calling about specific warranties and questions about repairs, they give you the runaround and try to force you to make a diagnostics appointment so they can tell you nothing is wrong and they charge you their full service fee. I needed a specific part replaced and when I asked the parts dept. if they had it in stock he said yes, sent me to over to service to schedule an appointment, only to be told they will not replace the part because it was for a recall that happened before my model year, even though this is the only way to fix the issue. If you're a female and enjoy being jerked around by men who think they know more than you, then, by all means, keep going here. More

I hope we could give 1 ⭐ just now I hope we have an option of give less then 1 ?. We brought our car for a service routine an 2 recalls and a check up on a engine noise that just now I hope we have an option of give less then 1 ?. We brought our car for a service routine an 2 recalls and a check up on a engine noise that should be covered by 100.000 miles warranty. First I asked to get an estimate on some services that I all ready have quoted from other garage to compare bouth prices. The service advisor tould me that they don't need to have the first quote because sometimes "apples are not apples". After Allen Mello give me their quote I asked them to just proceed with the service that was covered by the warranty. I went to pick-up my car and they charged me for the job that was not authorized by me. The only job that I agree to pay is the air filter change, because was done and I didn't want to have taked off and go home. I tried to have my car, pay for service on the air filter and go home. The Service Advisor didn't allowed me to have my car. He informed me that only the GM have the power of authority to release my car. I called 911 to ask for help. Officers arrived shortly. The GM show up and didn't talk to me an after talk to the police officers the GM was on the phone making phone calls trying to find out how many ours they spent working on my car. The police officer tould me that Allen Mello have the right to hold my car. They could have my car untill the payment is done, according to "Mechanical Lien" law in NH. Even that I din't authorised the services, I made the payment to have my car and tould the GM that I will take them to the court. Please follow this review to see what the Judge decision about this case. 😞 More

Horrible service department I’m only giving them a 1 because I can’t give them anything less. While the buying experience was OK, the Allen Mello service department is by far th I’m only giving them a 1 because I can’t give them anything less. While the buying experience was OK, the Allen Mello service department is by far the worst I’ve ever dealt with. From the time we bought our brand new Jeep Grand Cherokee Overland, the Mello service department has been nothing but problems for us. They’ve lost paperwork related to one of our service visits. They were unable to find in their system one of four free oil changes from the manufacturer that were part of the original deal. Most recently, in January, we took the Jeep to them for a paint bubble that had developed on the front of the hood, just under the Jeep emblem. My wife met with them and a service rep named Jake took about a dozen or so pictures of the hood from various angles. He said he’d call back in 7 to 10 days to let her know what the next step was. My wife is an accountant and that is a busy time of year for her. Assuming they Jake would call, she forgot all about it until late April when I remembered and asked her if Jake had ever returned her call. He hadn’t so I called and spoke to Jake again. Jake told me I needed to bring the vehicle in to take pictures of the hood and when I asked him what happened to the pictures he already took, he refused to answer. He just kept repeating that I needed to bring the vehicle in to have pictures taken. A few days later I arrived at the service department and waited to speak to Jake, who proceeded to take about 15 or so more pictures of the hood. He then insinuated that my wife must have wrecked the vehicle since there appeared to be clearcoat bubbles along the bottom edge of the hood. The vehicle has never been in any kind accident and I told Jake that, also stating that if the hood had been repainted it had to have been before we bought the vehicle from them. However, he once again said he was going to submit the pictures to the body shop and would contact me once he had some news. After some back and forth about the previous pictures, he finally admitted that the first pictures were lost (why couldn’t he have said that sooner?). I asked him when we could expect a call and he said 7 to 10 days. I asked him what I should do if I don’t hear from him in 7 to 10 days and he replied that I should call the service department. I let 15 days go by with no word from Jake. I called and he wasn’t available so I left a message to call me. No return call. Called again, Jake wasn’t available, left a message, no return call. Finally, out of frustration, I called FCA headquarters who called the dealer with me on the line. Initially Jake said he remembered the case, but it became clear after a few moments that he had no idea who I was or what I was talking about, and when he looked in their system there were apparently no notes or pictures and he told me I was going to have to bring the vehicle in to have them take pictures of the hood. By this point I was a little ticked off, but I stayed calm on the phone since the FCA rep was on the line. I reminded Jake that we’d already been to the dealership twice to have pictures taken and I wasn’t going to waste my time doing it again. Jake then claimed to have found the pictures and stated he would submit them to the body shop and I should hear from him in about 7 to 10 days. The FCA rep was listening the entire time and taking notes. I mentioned that this was the third time we heard “7 to 10 days” and that it was unacceptable. I told Jake I expected an answer sooner than that, and I expected him to follow through with a call this time. He assured me he would call as soon as he heard something. After Jake hung up, I spoke to the FCA rep for a few more minutes and she told me to call back if I didn’t hear from them by Monday COB. Jake did call later that day and left a message saying he had no news to report and the he would call again on Monday with an update. Monday came and went with no call, and we still didn’t hear from them on Tuesday so on Tuesday afternoon I called FCA again, who appointed a Jeep case manager to this issue and I filed a formal complaint. They contacted the Mello service department and found out they lost the pictures again. FCA is working to get the vehicle notes (if any are available) and are referring us to another dealership to correct his issue. In the meantime, I can only say that after this experience, Frankly I wouldn’t trust the Mello service department to work on my bicycle. More