Allen Gwynn Chevrolet - Service Center

Unfortunately HORRIBLE Service This was my 2nd experience in Allen Gwynn Chevrolet, and unfortunately I was disappointed once again. My first visit was around 3 years ago when I too This was my 2nd experience in Allen Gwynn Chevrolet, and unfortunately I was disappointed once again. My first visit was around 3 years ago when I took My Pontiac for a recall as per GM requirement, when I got the car back, the white seats were all filled with greasy dirt and the smooth car engine started to make noises while driving. A couple of months later, being the Chevrolet lover that I am, I tried to Lease a Camaro and visited their showroom, they asked for very high payments and weren't flexible. That same day I visited Glendale Dodge and I came out leasing a Special Black edition Challenger, which I am still driving today. They went beyond expectation and leased me the best Challenger in the showroom with almost $200 per month. Their service is even better than their sales, I was supposed to pay for every oil change, but the first 2 times they didn't charge me. As for my second experience at Allen Gwynn Chevrolet. I bought a Camaro last year, but recently I started hearing some noises from the engine. In the morning of November 9, I took it to Allen Gwynn Chevrolet, where a service employee told me to leave the car so that they will make diagnosis to find out the problem. He said that he'll call me on Monday and give a price estimate. I didn't get any call or email. On Wednesday, I decided to take my car since I needed it. I was promised again that I'll receive the call regarding the cost soon. I still haven't received that call, even though I called them to ask what happened with my case. I can't believe this kind of dealership still exists today.. More

The worst service experience EVER Dealing with this dealership has been a nightmare. The worst customer service experience EVER. Their entire service team should probably be let go. Th Dealing with this dealership has been a nightmare. The worst customer service experience EVER. Their entire service team should probably be let go. This was our first, and last Chevy. Wanted to go green and buy American electric. Tesla here we come. More

Bad service The customer service is bad at this dealer.I had my car serviced and they said it would be done in 2 1/2 to 3 hours.Johnathan said he could get it don The customer service is bad at this dealer.I had my car serviced and they said it would be done in 2 1/2 to 3 hours.Johnathan said he could get it done in two hours,then it was done in about 4 hours.Micheal and Tom the managers didn’t care and were rude to me.I will not be going back to this dealer.I give them a zero star. More

RIP off Have been using this dealer with great satisfaction for a few years. Last week my car was making a vibrating noise after I accidentally hit a curb. Have been using this dealer with great satisfaction for a few years. Last week my car was making a vibrating noise after I accidentally hit a curb. I explained thoroughly what happened and I needed it checked. They call me with a 2500.00 estimate to repair because it was my brakes and struts. Needless to say I wanted a second opinion so took my car to another dealer and they found that the shield under the car was bent when i hit the curb and its 270.00 to replace. My brakes were low but not low enough to replace. I will NEVER go to this dealer again because this is only about profitability with unnecessary repairs. No telling how many people have been taken by these people. It's sad and ridiculous. More

Lack of service I brought my vehicle yesterday at 0930 for the appointment I had. I have yet to speak to my service writer after having called 2 times yesterday and I brought my vehicle yesterday at 0930 for the appointment I had. I have yet to speak to my service writer after having called 2 times yesterday and once today. The empty promises of having a call back are very unprofessional. Have yet to find out what makes the rattling sound on my vehicle nor have they called back. More

Horrible service It took 4 days to get my vehicle even looked at with an appointment. So after the weekend, Johnny Vasquez said they would need it all day on Monday, w It took 4 days to get my vehicle even looked at with an appointment. So after the weekend, Johnny Vasquez said they would need it all day on Monday, well now it's Wednesday and I finally have my vehicle back. It turns out their diagnosis of it being a wheel bearing (on a 2017 vehicle I bought brand new at a different dealership) was wrong. The car is still making the grinding sound. The vehicle has been making the sound for quite some time now. It took a total of 8 days for them to service it and they apparently fixed something that wasn't even the real issue. I thought it was strange that a wheel bearing would be blown out on a practically new vehicle. They lied about when they checked on it, I know this from my dashcam. I was offered a rental car after some time, but they wanted my credit card and my insurance. Why would a rental be under my insurance? That's a very unusual request. I will never do business with Allen Gwynn Chevrolet or even Chevrolet because of their terrible customer service. Bad service, bad management and nobody knows what they're doing here. More

Bait-and-switch. Dealer scheduled me to bring my vehicle to perform a warranty repair but when I brought my vehicle in the only changed the oil because it was paid for Dealer scheduled me to bring my vehicle to perform a warranty repair but when I brought my vehicle in the only changed the oil because it was paid for by GM and did not fix the problem why I brought in vehicle. Wasted my whole day for nothing and I still have the problem. More