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Allen Chevrolet Cadillac - Service Center

Monroe, MI

3.6
945 Reviews

945 Reviews of Allen Chevrolet Cadillac - Service Center

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February 24, 2022

I have NO faith in this dealership at all. I feel that they are trying to overcharge for service, gouge customers wherever possible, etc. I will not return ever. They tried to sell me a bunch More

by wcarver58
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service
Feb 25, 2022 -

Allen Chevrolet Cadillac responded

wcarver58, we're sorry for any inconvenience we may have caused you. It is always our #1 goal to satisfy our customers, and we appreciated that you took the time to write to us. Thank you for your patience and we hope to see you again in the future. Sincerely, John Allen, General Manager

February 24, 2022

Oil change outrageous price. 110.00......Will be finding a different place to get my oil change More

by jeripearse
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Porter
3.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2022 -

Allen Chevrolet Cadillac responded

jeripearse, thank you for taking the time to leave us your feedback. Customer satisfaction is our #1 priority, and we’re always looking for ways to improve. Should you have any further inquiries, please do not hesitate to give us a call here at the dealership. We hope to work with you again soon. Have a good day! Sincerely, John Allen, General Manager

February 24, 2022

I am a new customer to this dealership. I am a General Motors employee and am now required to have my company car serviced at a certified dealer. The experience at this dealership has been More

by Golden
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2022 -

Allen Chevrolet Cadillac responded

Hi, Golden! Thank you for the stellar review. We're delighted to hear that you left the dealership satisfied with our services. We hope to work with you again soon. Take care! Sincerely, John Allen, General Manager

February 24, 2022

Job done. I however have a rattle underneath my truck that I didn't have before bringing it in . More

by jeripearse
Price
Recommend Dealer
Yes
Employees Worked With
Brad Porter
3.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2022 -

Allen Chevrolet Cadillac responded

jeripearse, thank you for taking the time to leave us your feedback. Customer satisfaction is our #1 priority, and we’re always looking for ways to improve. Should you have any further inquiries, please do not hesitate to give us a call here at the dealership. We hope to work with you again soon. Have a good day! Sincerely, John Allen, General Manager

February 24, 2022

Very professional. I would recommend them to everyone. I am working out of state and needed a transmission replacement. You got my truck done in a short time and it run More

by tcolley64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nichole
Feb 25, 2022 -

Allen Chevrolet Cadillac responded

Hi, tcolley64! Thank you for the 5-star rating. We're delighted to hear that working with Nicole earned us your recommendation. We look forward to your next visit. Have a great day! Sincerely, John Allen, General Manager

February 24, 2022

Everybody has been very helpful and happy to deal with . Quick to get you in and out . More

by Tthoma1128
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Sauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2022 -

Allen Chevrolet Cadillac responded

Hi, Tthoma1128! Thank you for the 5-star rating. We're happy to hear that working with the team led to such a positive experience. We hope to work with you again soon. Have a great day! Sincerely, John Allen, General Manager

February 23, 2022

Allen Chevrolet treated with me with nothing but respect and they did an awesome job on my vehicle Nicole, Brian, Sarah, and Jeff all did an awesome job thanks guys Jeff was the shuttle driver More

by Allen Chevrolet
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
In the service Department, Nicole, Brian, Sara and The shuttle driver Jeff
Feb 24, 2022 -

Allen Chevrolet Cadillac responded

Hi, Allen Chevrolet! Thank you for the stellar rating. We're delighted to hear that working with Nicole, Brian, Sarah, and Jeff elevated your experience with us. We hope to work with you again soon. Have a great day! Sincerely, John Allen, General Manager

February 22, 2022

Brian was very polite and knowledgeable, went above and beyond, returned my call almighty almost immediately. Look forward to returning for regular maintenance. Larry Bays More

by Larry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff drive me home and made the ride enjoyable.
Feb 23, 2022 -

Allen Chevrolet Cadillac responded

Hi, Larry! Thank you for the 5-star rating. We're happy to hear that working with Brian elevated your experience with us. We hope to work with you again soon. Have a great day! Sincerely, John Allen, General Manager

Feb 27, 2022 -

Larry responded

Brian earned it!

February 22, 2022

Heard good things before I took my vehicle there. Dropped it off the night before the service and they completed it when they said they would the following day. More

by dannybellessa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2022 -

Allen Chevrolet Cadillac responded

Hi, dannybellessa! Thank you for the stellar rating. We're happy to hear that you left the dealership satisfied with our services. We look forward to your next visit. Have a wonderful day! Sincerely, John Allen, General Manager

February 17, 2022

Great customer service and trustworthy staff. Had a great experience and did not have to worry if I was getting taken advantage of More

by FMBROWN3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2022 -

Allen Chevrolet Cadillac responded

Hi, FMBROWN3! Thank you for the stellar review. We're happy to hear that working with the team elevated your experience with us. We hope to work with you again soon. Have a wonderful day! Sincerely, John Allen, General Manager

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