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Allen Chevrolet Cadillac - Service Center

Monroe, MI

3.6
945 Reviews

945 Reviews of Allen Chevrolet Cadillac - Service Center

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March 10, 2022

The service department was great, Nicole was great. BUT— the 2.4 ecotech is junk!! Because GM isn’t standing behind their cars and continued to make this junk engine without correcting the problems I More

by sej_skj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nicole
Mar 11, 2022 -

Allen Chevrolet Cadillac responded

sej_skj, thank you for taking the time to leave us your feedback. Customer satisfaction is our #1 priority, and we’re always looking for ways to improve. Should you have any further inquiries, please do not hesitate to give us a call here at the dealership. We hope to work with you again soon. Have a good day! Sincerely, John Allen, General Manager

March 09, 2022

It was good. Nice day. Made an appointment because lune side was under construction. Yes More

by ACHIRCO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2022 -

Allen Chevrolet Cadillac responded

Hi, ACHIRCO! Thank you for the 5-star rating. We're happy to hear that you left the dealership satisfied with our services. We hope to work with you again soon. Have a great day! Sincerely, John Allen, General Manager

March 09, 2022

Very nice dealership, great service and very courteous people. I have gotten 2 cars there and will be getting next one in October. More

by DOREEN.LAWRENCE419
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Sauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2022 -

Allen Chevrolet Cadillac responded

Hi, DOREEN.LAWRENCE419! Thank you for the stellar rating. We're happy to hear that working with the team led to such a positive experience. We look forward to your next visit. Have a wonderful day! Sincerely, John Allen, General Manager

March 08, 2022

Service was quick easy affordable In and out for oil change and tire rotation in less than30 minutes More

by cjgm53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2022 -

Allen Chevrolet Cadillac responded

Hi, cjgm53! Thank you for the stellar review. We're delighted to hear that you left the dealership satisfied with our services. We hope to work with you again soon. Have a great day! Sincerely, John Allen, General Manager

March 08, 2022

Have never had an issue until this service visit. An oil change and tire rotation took just under 2 hours. I was told 45 minutes. I was late to work because of the slowness of this visit. More

by PAULINA0507
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alayna Kinchsular
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2022 -

Allen Chevrolet Cadillac responded

PAULINA0507, we're sorry for any inconvenience we may have caused you. It is always our #1 goal to satisfy our customers, and we appreciated that you took the time to write to us. Thank you for your patience and we hope to see you again in the future. Sincerely, John Allen, General Manager

March 08, 2022

Allen Chevrolet has Friendly service department. Wait was not too long. Oil change price ok More

by cyndiclark456
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Porter
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2022 -

Allen Chevrolet Cadillac responded

Hi, cyndiclark456! Thank you for the 5-star rating. We're happy to hear that working with the team led to a positive experience. We look forward to your next visit. Have a wonderful day! Sincerely, John Allen, General Manager

March 05, 2022

Wow! Such a quick oil change. I really like how this dealership treats you so well even after you purchase a vehicle. Excellent Service Department! The se More

by Teacher
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hilary
Mar 07, 2022 -

Allen Chevrolet Cadillac responded

Hi, Teacher! Thank you for the stellar review. We're delighted to hear that working with Hilary elevated your experience with us. We hope to work with you again soon. Have a great day! Sincerely, John Allen, General Manager

March 05, 2022

The service and service manager went above and beyond to help and ensure we were satisfied. More

by CAROLEE_GOODNOUGH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2022 -

Allen Chevrolet Cadillac responded

Hi, CAROLEE_GOODNOUGH! Thank you for the stellar review. We're delighted to hear that you left the dealership satisfied with our services. We hope to work with you again soon. Take care! Sincerely, John Allen, General Manager

March 05, 2022

Allen Chevrolet went out of their way to accommodate me under very unfortunate circumstances. Several employees stepped up to make sure that all went as smoothly as possible. Kudos! More

by CC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian, Jeff, Joey and girl in Service
Mar 07, 2022 -

Allen Chevrolet Cadillac responded

Hi, CC! Thank you for the stellar review. We're happy to hear that working with the team elevated your experience with us. We look forward to your next visit. Safe travels! Sincerely, John Allen, General Manager

March 04, 2022

Very prompt and courteous service. I found this to be a pleasant experience. Thank you fir your time. More

by margabellino
Recommend Dealer
Yes
Employees Worked With
Brad Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2022 -

Allen Chevrolet Cadillac responded

Hi, margabellino! Thank you for the 5-star rating. We're happy to hear that you left the dealership satisfied with our services. We look forward to your next visit. Have a wonderful day! Sincerely, John Allen, General Manager

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