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Allen Chevrolet Cadillac - Service Center

Monroe, MI

3.6
945 Reviews

945 Reviews of Allen Chevrolet Cadillac - Service Center

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April 11, 2022

Good Service The woman at the desk was very nice and professional. Got an oil change on my Chevrolet 3500 got home open the hood mechanics gloves were still in my motor could’ve became a problem. More

by Kclong2513
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hillary Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sara Kampfer, Nicole Harbison
Apr 12, 2022 -

Allen Chevrolet Cadillac responded

Hi, Kclong2513! thank you for taking the time to leave us your feedback. Customer satisfaction is our #1 priority, and we’re always looking for ways to improve. Should you have any further inquiries, please do not hesitate to give us a call here at the dealership. We hope to work with you again soon. Have a good day! Sincerely, John Allen, General Manager

April 08, 2022

I had a scheduled apt for 11:30 to replace the latch on my console. At 12:35 I asked the Rep to see how long it would be. The car was sitting in the bay looked as if it was being worked on. Nobody there. More

by DARLENE2564
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sara Kampfer
Apr 11, 2022 -

Allen Chevrolet Cadillac responded

DARLENE2564, thank you for taking the time to leave us your feedback. Customer satisfaction is our #1 priority, and we’re always looking for ways to improve. Should you have any further inquiries, please do not hesitate to give us a call here at the dealership. We hope to work with you again soon. Have a good day! Sincerely, John Allen, General Manager

April 05, 2022

Had a sensor problem that kept popping up but never showed up on their diagnostics and they wouldn’t fix it unless it did and I had to pay for it and then a week later on my trip to Tenn. it happened a More

by superwoman2u
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Hillary Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2022 -

Allen Chevrolet Cadillac responded

superwoman2u, we're sorry for any inconvenience we may have caused you. It is always our #1 goal to satisfy our customers, and we appreciated that you took the time to write to us. Thank you for your patience and we hope to see you again in the future. Sincerely, John Allen, General Manager

April 03, 2022

Great service very knowledgeable service technician. Would recommend to you. In and out in the time specified. Fair price More

by duanekathy21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Halsey five star
Apr 04, 2022 -

Allen Chevrolet Cadillac responded

Hi, duanekathy21! Thank you for the 5-star rating. We're happy to hear that working with the team earned us your recommendation. We hope to work with you again soon. Safe travels! Sincerely, John Allen, General Manager

April 02, 2022

They were very quick in greeting me and doing the repairs that needed to be done and sent me on my way ! I have been dealing with Allen since 1995 and been buying cars ,trucks since 1973 when it was Harry m More

by KQQLCHANGE54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nolan Kinchsular
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicole Harbison
Apr 04, 2022 -

Allen Chevrolet Cadillac responded

Hi, KQQLCHANGE54! Thank you for the 5-star rating. We're honored to hear that we've earned your loyalty and trust for decades now. We look forward to your next visit. Take care! Sincerely, John Allen, General Manager

April 01, 2022

All the body work was done professionally. They took it to service and completed the work I requested. More

by PLAY8BTWO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sara Kampfer, Nicole Harbison
Apr 04, 2022 -

Allen Chevrolet Cadillac responded

Hi, PLAY8BTWO! Thank you for the 5-star review. We're happy to hear that you left the dealership satisfied with our services. We hope to work with you again soon. Take care! Sincerely, John Allen, General Manager

March 31, 2022

Only dealership that would help me same day, also interaction with service manager was professional More

by Steven
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian
Apr 01, 2022 -

Allen Chevrolet Cadillac responded

Hi, Steven! Thank you for the stellar rating. We're happy to hear that you left the dealership satisfied with our services. We hope to work with you again soon. Take care! Sincerely, John Allen, General Manager

March 31, 2022

Made an appointment for an oil change, dropped it off and it was done in no time. Great job Allen Chevrolet!! More

by STOD2405
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nicole Harbison
Apr 01, 2022 -

Allen Chevrolet Cadillac responded

Hi, STOD2405! Thank you for the stellar review. We're happy to hear that you left the dealership satisfied with our services. We hope to work with you again soon. Have a great day! Sincerely, John Allen, General Manager

March 30, 2022

Absolutely awesome people They are great and really work hard to please their customers and explain everything so that you understand. I highly recommend Allen Chevrolet ! More

by peepersue638188
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian, Sara Kampfer
Mar 31, 2022 -

Allen Chevrolet Cadillac responded

Hi, peppersue638188! Thank you for the stellar review. We're delighted to hear that your positive experience earned us your recommendation. We hope to work with you again soon. Have a great day! Sincerely, John Allen, General Manager

March 28, 2022

The service area was clean, the staff was courteous and helpful, the work was completed in a timely fashion. More

by J5FORDFIVE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sara Kampfer
Mar 29, 2022 -

Allen Chevrolet Cadillac responded

Hi, J5FORDFIVE! Thank you for the stellar review. We're happy to hear that working with the team elevated your experience with us. We look forward to your next visit. Safe travels! Sincerely, John Allen, General Manager