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Allen Chevrolet Cadillac - Service Center

Monroe, MI

3.6
945 Reviews

945 Reviews of Allen Chevrolet Cadillac - Service Center

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January 10, 2022

They have not even called me back to schedule my appointment and I’ve left multiple voicemails. More

by Cheyenne.530
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
I’m not sure who i spoke with
Jan 11, 2022 -

Allen Chevrolet Cadillac responded

Cheyenne.530, we're sorry for any inconvenience we may have caused you. It is always our #1 goal to satisfy our customers, and we appreciated that you took the time to write to us. Unfortunately, we have been dealing with a worker shortage. Thank you for your patience and we hope to see you again in the future. Sincerely, John Allen, General Manager

January 09, 2022

Very courteous and I got in and out very quickly, Made appointment quick and easy. More

by BRYANMINDY
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Porter
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2022 -

Allen Chevrolet Cadillac responded

Thank you for the high rating, BRYANMINDY! We're happy to hear that you left the dealership satisfied with our services. We hope to work with you again soon. Have a great day! Sincerely, John Allen, General Manager

January 08, 2022

I totally love the dealership. They r courtesy and very personable. Their work is excellent and their penmanship is outstanding. They even cleaned my car n washed it. Their quick n cordial. More

by carolynb57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2022 -

Allen Chevrolet Cadillac responded

Hi, carolynb57! Thank you for the stellar review. We're happy to hear that you left the dealership satisfied with our services. We hope to work with you again soon. Have a great day! Sincerely, John Allen, General Manager

January 08, 2022

Bought a new set of tires for my HHR. First, was not told that installation was not included in the purchase price. was told that the valve stems were changed. No they were not. I waited 3 hours for my car. More

by mwnuk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brad Porter
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2022 -

Allen Chevrolet Cadillac responded

mwnuk, we're sorry for any inconvenience we may have caused you. It is always our #1 goal to satisfy our customers, and we appreciated that you took the time to write to us. Thank you for your patience and we hope to see you again in the future. Sincerely, John Allen, General Manager

January 08, 2022

Fast and friendly, no problems with my service. Very courteous and timely. Nice waiting room. More

by SAMASON2571
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Davison
Jan 10, 2022 -

Allen Chevrolet Cadillac responded

Hi, SAMASON2571! Thank you for the stellar rating. We're happy to hear that you left the dealership satisfied with our services. We hope to work with you again soon. Take care! Sincerely, John Allen, General Manager

January 07, 2022

Just moved here from Arizona. Prices here were a lot higher for the same services at my prior Chevrolet dealership. Vehicle took two days longer than expected. Had to get a rental car. Most times could More

by ak9cop
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don’t remember service writers name.
Jan 07, 2022 -

ak9cop responded

Just moved here from Arizona. Prices here were a lot higher for the same services at my prior Chevrolet dealership. Vehicle took two days longer than expected. Had to get a rental car. Most times could not get anybody to answer the phone when I would call in to check on my vehicle. Not very happy and will look for another place to go. Would not recommend this dealership for service to anybody.

Jan 11, 2022 -

Allen Chevrolet Cadillac responded

ak9cop, we're sorry for any inconvenience we may have caused you. It is always our #1 goal to satisfy our customers, and we appreciated that you took the time to write to us. Thank you for your patience and we hope to see you again in the future. Sincerely, John Allen, General Manager

January 06, 2022

Nice facility, clean, staff was friendly and courteous, coffee bar was nice with refreshments, waiting area with tv was nice. Overall it was a very pleasant experience. More

by vickioberski
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sarah
Jan 07, 2022 -

Allen Chevrolet Cadillac responded

Hi, vickioberski! Thank you for the 5-star rating. We're happy to hear that you left the dealership satisfied with our services. We hope to work with you again. Have a great day! Sincerely, John Allen, General Manager

January 06, 2022

My car was filthy when receiving it back after my first oil change with the dealership. Oil all over the steering wheel, center console, interiors door and door handle. Smelled like grease and oil. Seat wa More

by CLOSEMORG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alayna Kinchsular
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2022 -

Allen Chevrolet Cadillac responded

CLOSEMORG, we're sorry for any inconvenience we may have caused you. It is always our #1 goal to satisfy our customers, and we appreciated that you took the time to write to us. We would like to offer you an interior detail to resolve this issue. Thank you for your patience and we hope to see you again in the future. Sincerely, John Allen, General Manager

January 06, 2022

I dropped my car off early as I had to get someone to drive it for me and they fixed it and had it done by the time my appointment was they were great More

by sharonnagy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2022 -

Allen Chevrolet Cadillac responded

Hi, sharonnagy! Thank you for the 5-star review. We're happy to hear that working with the team led to such a positive experience. We look forward to your next visit. Have a great day! Sincerely, John Allen, General Manager

January 06, 2022

When I called they said they booked for two weeks. When they found out it was a safety issue with my son’s car, they had me drop it off and looked at it the next day. I was very happy with them. More

by Kingthomas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2022 -

Allen Chevrolet Cadillac responded

Hi, Kingthomas! Thank you for the stellar review. We're happy to hear that working with the team led to a positive experience. We look forward to your next visit. Take care! Sincerely, John Allen, General Manager

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