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Allen Chevrolet Cadillac - Service Center

Monroe, MI

3.6
945 Reviews

945 Reviews of Allen Chevrolet Cadillac - Service Center

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January 22, 2022

Didn’t know the oil change facility was closed. The service ladies said customers had to make an appointment at the service center for oil changes, tire rotation, etc. now. They were very helpful and g More

by GCONLEY0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
The 2 gals at the service desks were great! Got me right in!
Jan 24, 2022 -

Allen Chevrolet Cadillac responded

Hi, GCONLEY0! Thank you for the 5-star review. We're happy to hear that working with the team led to such a positive experience. We look forward to your next visit. Safe travels! Sincerely, John Allen, General Manager

Jan 24, 2022 -

GCONLEY0 responded

Thanks John! Like I said the Service gals were GREAT!

January 22, 2022

I really like their customer service, fix my vehicle and get me on my way! More

by KHud23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2022 -

Allen Chevrolet Cadillac responded

Hi, KHud23! Thank you for the 5-star rating. We're happy to hear that you left the dealership satisfied with our services. We hope to work with you again soon. Take care! Sincerely, John Allen, General Manager

January 21, 2022

Poor signing for oil changes and appointment times parking for service lanes etc etc etc More

by IOTT34
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brad Porter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2022 -

Allen Chevrolet Cadillac responded

IOTT34, we're sorry for any inconvenience we may have caused you. It is always our #1 goal to satisfy our customers, and we appreciated that you took the time to write to us. Thank you for your patience and we hope to see you again in the future. Sincerely, John Allen, General Manager

January 20, 2022

Did the basics. The stuff that is hard to do was not done although the appointment made included information for the necessary warranty repair. Had to have it put back together without the repair finished be More

by ChevyHDowner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Porter
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2022 -

Allen Chevrolet Cadillac responded

ChevyHDowner, thank you for taking the time to leave us your feedback. Customer satisfaction is our #1 priority, and we’re always looking for ways to improve. Should you have any further inquiries, please do not hesitate to give us a call here at the dealership. We hope to work with you again soon. Have a good day! Sincerely, John Allen, General Manager

January 20, 2022

Would have gave gave five stars for service but I asked how long a wait and they replied two hours maybe a little longer. Took car in at opening of service a 8am and got back at 5pm. I got no calls on upda More

by allanb57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shuttle drivers were great
Jan 21, 2022 -

Allen Chevrolet Cadillac responded

allanb57, thank you for taking the time to leave us your feedback. Customer satisfaction is our #1 priority, and we’re always looking for ways to improve. Should you have any further inquiries, please do not hesitate to give us a call here at the dealership. We hope to work with you again soon. Have a good day! Sincerely, John Allen, General Manager

January 19, 2022

Did recall service within one day We'll take it back there again when needed More

by corvette
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brad Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2022 -

Allen Chevrolet Cadillac responded

Hi, corvette! Thank you for the 5-star rating. We're happy to hear that your positive experience earned us your loyalty and trust. We look forward to your next visit. Have a great day! Sincerely, John Allen, General Manager

January 19, 2022

All ways take car there. GM customer they work with us. Good customer service. Loyalty More

by CantrellPam1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2022 -

Allen Chevrolet Cadillac responded

Hi, CantrellPam1! Thank you for the 5-star rating. We're happy to hear that you left the dealership satisfied with our services. We look forward to your next visit. Have a great day! Sincerely, John Allen, General Manager

January 18, 2022

In and out; done in under an hour. Courteous and friendly staff. I’ll be coming back here for all my service needs. More

by TIMOTHY.LEE.ROSE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2022 -

Allen Chevrolet Cadillac responded

Hi, TIMOTHY.LEE.ROSE! Thank you for the 5-star rating. We're happy to hear that you left the dealership satisfied with our services. Your loyalty and trust mean the world to us. Have a great day! Sincerely, John Allen, General Manager

January 18, 2022

My husband said he will never go anywhere else for an oil change. Great, fast service. More

by THERESAHUSBY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2022 -

Allen Chevrolet Cadillac responded

Hi, THERESAHUSBY! Thank you for the 5-star review. We're happy to hear that you left the dealership satisfied with our services. We look forward to your next visit. Take care! Sincerely, John Allen, General Manager

January 17, 2022

Woody and Victoria and staff were great. Truck was done as promised. Thank you every one. More

by asaint0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Woody and Victoria in body shop
Jan 17, 2022 -

Allen Chevrolet Cadillac responded

Hi, asaint0! Thank you for the 5-star review. We're happy to hear that working with Woody and Victoria elevated your experience with us. We look forward to your next visit. Have a wonderful day! Sincerely, John Allen, General Manager

Jan 17, 2022 -

asaint0 responded

A great Dealership with hard working people, you need that salesman to contact me

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