Allen Chevrolet Cadillac

The service at Stanford-Allen have been good over all. The customer service has been great, including the time to get the vehicle in for repairs and the time it takes to complete the job. The customer service has been great, including the time to get the vehicle in for repairs and the time it takes to complete the job. More

Personally I had a horrible experience with this dealership. I found a vehicle I was very interested in online, a 2000 Silverado 4x4, but was worried about rusty rocker panels as none of the 44 pic dealership. I found a vehicle I was very interested in online, a 2000 Silverado 4x4, but was worried about rusty rocker panels as none of the 44 pictures online showed the rockers. I contacted the dealer to ask about the rocker panels at which time I was told there was no rust on this vehicle because this is not a "B lot" and they only keep clean vehicles on lot. This sounded like just the truck I had been searching for so I continued to pursue a loan from my local bank, as I live 2+ hours away. After receiving pre-approval on my loan, I again called the dealership two more times to confirm the rocker panels on this vehicle had no rust, and was told they did not. I also e-mailed someone at the lot and was told they would personally drive the truck, send me pictures/video of the rocker panels and get back with me the next day, as I was coming to the lot two days from this time. Well I didn't receive these pictures and videos but decided to come check out the truck anyways. Immediately upon pulling into the lot after a very long drive I noticed a hole rusted through the drivers side rocker panel! I still drove the truck and decided if I could get the price down enough where I would have enough money to fix the rocker panels, I would purchase it. When I gave John my reasonable offer on this truck, he laughed at me rather than attempting to make a "deal". I did not receive the friendly service that everyone else had mentioned, and did not feel like the dealership was trying to help at all. More

Craig went to great lengths to make sure we were happy with our selection. He took the time to explain all the new features and options associated with my Traverse. Craig made sure he was available accord with our selection. He took the time to explain all the new features and options associated with my Traverse. Craig made sure he was available according to our schedule. This is our third vehicle purchased with Craig Sauer at Standford Allen. More

Experience was very good, salesperson was very nice and honest! I enjoyed that they were accomodating to my schedule and didn't keep me waiting there all day. I feel like I got the most car for my money,an honest! I enjoyed that they were accomodating to my schedule and didn't keep me waiting there all day. I feel like I got the most car for my money,and stayed within my budget. I felt it was worth the short drive from Toledo to deal with such great people! More

I have dealt with this dealership many times in the past and just returned when Chevy started putting cars back on the market I liked. The Camaro I wanted was located in Youngstown, Ohio, and I had it with and just returned when Chevy started putting cars back on the market I liked. The Camaro I wanted was located in Youngstown, Ohio, and I had it within 3 days of my acceptance. My salesperson Craig Sauer explained everything thoroughly and welcomed me to return if I had any other questions. I am very satisfied with the sales procedure, the friendliness of the entire staff and certainly with my new Camaro. More

This is the fourth Cadillac CTS that I have leased from Stanford-Allen Cadilliac. I have found my salesman Craig Sauer, to be very helpful to all of my concerns and needs which is why I will continue to d Stanford-Allen Cadilliac. I have found my salesman Craig Sauer, to be very helpful to all of my concerns and needs which is why I will continue to do all of my future business with him. I will continue to recommended Stanford-Alllen cadillac to my friends. The service department is second to none. I have always had a great experence in my dealing with Stanford-Allen Cadillac and Mr. Sauer. This is why I have given Stanford-Allen Cadillac the great rating they More

This was our first new vehicle purchase. We have purchased a used car from this dealership in the past. Craig was out of his way helpful. He was patient with all of our questions...there were many purchased a used car from this dealership in the past. Craig was out of his way helpful. He was patient with all of our questions...there were many!! He reviewed all of our options as to purchasing...was helpful with the financing and with going through the entire vehicle upon delivery of it to us. He spent what i feel was a lot of time on us. Our experience was about two weeks in length from the initial visit to delivery day, which was our choice...we drove it three different times and also drove other vehicles. He had to clear snow and warm them up for us, too! Always with a smile! When i said at one point...sorry to bother you again, he responded, you are not a bother, i am here for you!! Such a nice person! John, the financing specialist was very informative as well, quick and painless!!! Also, the used car salesman(dont recall his name...sorry) that took our trade was friendly and worked with us to give a good trade-in price!! All in all, a great experience and we LOVE the car!!!! More

I just want to thank Tim Stoddard in Sales and Chris Trpevski in Service for taking care of our vehicle issue the way they did. The both of them have brought my faith back into dealerships because of t Trpevski in Service for taking care of our vehicle issue the way they did. The both of them have brought my faith back into dealerships because of the wonderful customer service Standford-Allen provided to me. I will refer any of my friends to you who are looking to purchase a vehicle. Good luck with the remodeling and I wish Standford-Allen much success. Roosevelt Barrett, Jr. Ypsilanti, MI More

We have dealt with Craig Sauer twice now for our new vehicle needs. He has been exceptional with all of our requests and needs. We were able to get all the information we were looking for from our sales vehicle needs. He has been exceptional with all of our requests and needs. We were able to get all the information we were looking for from our salesman and the finance department had everything ready for us when we walked in the door. It was fantastic. More

Our vehicle was in for body and warranty work. The free loaner was a nice surprise! Very understanding and good people to deal with. They worked with us until we were satisfied, always with a smile. We loaner was a nice surprise! Very understanding and good people to deal with. They worked with us until we were satisfied, always with a smile. We will be returning to this dealership even though others are closer. Thank you! More