Allen Chevrolet Cadillac

These guys rock! Excellent customer service! They go above and beyond well after the sale! I bought 3 cars from here. I will buy more! above and beyond well after the sale! I bought 3 cars from here. I will buy more! More

My new Equinox Craig sauer was so easy to work with, especially with a non tech person like myself. It was a pleasure as always at Allen. Precautions were very obv Craig sauer was so easy to work with, especially with a non tech person like myself. It was a pleasure as always at Allen. Precautions were very obvious to protect everybody from unwanted contact. Thanks. More

I arrived at 8:00 am and left the dealership at 8:15 am with oil change completed. Service people were friendly and and to the point. Job well done with oil change completed. Service people were friendly and and to the point. Job well done More

My daughter brought her first car. Great to work with. Very nice people.great experience!! Recommend this place to all. Thanks so much!!! A++ service Very nice people.great experience!! Recommend this place to all. Thanks so much!!! A++ service More

Just want to say that Allen dealership is a well oiled business got serviced quickly! Waiting room was clean & comfortable! Service man was polite & professional! business got serviced quickly! Waiting room was clean & comfortable! Service man was polite & professional! More

Not up to Cadillac Standards The last two times I had service there on my ELR were barely adequate. I had to practically beg for a loaner on warranty work the first time and th The last two times I had service there on my ELR were barely adequate. I had to practically beg for a loaner on warranty work the first time and the car came back dirty inside and out (it was dirty on the outside from my driving prior to service) the dirt and grease on the inside were from the guys who worked on the car. The last time I tried them again I left the car there for a week while I was out-of-town - they completed the warranty work a few days before i got back and they handed me keys to my car that had been sitting outside and had inches of snow and ice on it - and again it was dirty. This time they put paper floor mats in and they had gotten soaked at one point and were smelly when my car was delivered. The car check-in experience is pretty bad as well. I pulled up to the garage door (waiting for it to open) and the guy came outside had me roll down my window and asked me what I wanted. I had called about an hour earlier stating that I was coming to drop off my car! He said oh - thought you probably wanted an oil change and that's in the back... I won't be going back to Allen. I now drive 34 miles out of my way to get quality Cadillac service... More

I think my salesman’s name was Jake. He was very friendly, never pushy and definitely helped me find a car that I fell in love with. So grateful for him and all the kind dealership employees. I orig friendly, never pushy and definitely helped me find a car that I fell in love with. So grateful for him and all the kind dealership employees. I originally emailed a different dealership (not once but twice) before I emailed Allen’s but Allen’s got back to me first and were way more professional. More

Mark Williams Is Top Notch This is my third lease from Allen Chevrolet and Mark Williams, and they never disappoint. Mark really cares about his customers and is very informed. This is my third lease from Allen Chevrolet and Mark Williams, and they never disappoint. Mark really cares about his customers and is very informed. Give Allen Chevrolet and Mark a call if you are looking for high quality, friendly service. More

I came in for a new leased vehicle. Mr. Mark Williams was professional, courteous, knowledgeable. I had an excellent experience. I will return in future. I will highly recommend this dealer. Thank you for y professional, courteous, knowledgeable. I had an excellent experience. I will return in future. I will highly recommend this dealer. Thank you for your excellent service. More

I was sold a vehicle with 2 fobs and one was missing the insert key. The listing never mentioned it and I was never informed the entire buying process. It wasn’t until I got home much later that night I saw insert key. The listing never mentioned it and I was never informed the entire buying process. It wasn’t until I got home much later that night I saw one was missing, without it you cannot clip it to a ring or even have the valet key.. I would have never thought to look at such a thing, just assuming both key fobs were fully complete.. after multiple back and forth on my negative feelings on how the situation is being handled, I was then told that “I was helped enough on the price of the vehicle that I would not be helped in this matter..” with a $60 piece I was even going to handle myself. . That if I had paid sticker price then MAYBE I could be helped.. this has left an extremely sour taste in my mouth after buying a rather expensive vehicle and living an hour away.. very disheartening Outcome More