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Allen Chevrolet Cadillac

Monroe, MI

Overview
Employees
Reviews
Vehicles
4.4
1,855 Reviews
We are your Monroe Cadillac dealership serving Toledo Cadillac drivers. At Allen Chevrolet Cadillac, our commitment is to our customers and the community. We strive to exceed your expectations by delivering outstanding customer service and satisfaction while helping support the Monroe community.
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15180 South Dixie Hwy

Monroe, MI

48161

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Showing 1,855 reviews

June 26, 2020

The service was good. It took three tries to get my car running. I appreciate the service guys taking my car when I called and working to fix it. More

by 2tweetybird1983
Recommend Dealer
Yes
Employees Worked With
Mike Johnson
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 26, 2020 -

Allen Chevrolet Cadillac responded

Thank you so much for taking the time to give us feedback about working with service team. We really appreciate it. Please feel free to reach out if there is anything else we can assist with. We are here to help! Sincerely, John Allen, GM

June 26, 2020

Very friendly. They follow through with taking care of questions or issues. They helped me by explaining and demonstrating how to use and understand vehicle More

by DACARVETH
Recommend Dealer
Yes
Employees Worked With
Brian Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Cousino
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Jun 26, 2020 -

Allen Chevrolet Cadillac responded

Thank you for the excellent review! Congratulations on your new vehicle and we hope to you enjoy it for years to come! Sincerely, John Allen, GM

June 25, 2020

So far things have been very nice and easy dealing with them. Tim has been very helpful both times we've came in. Thank you More

by TOHMS40
Recommend Dealer
Yes
Employees Worked With
Tim in repair service was helpful.
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Jun 26, 2020 -

Allen Chevrolet Cadillac responded

Thank you for the compliment for Tim! It was a pleasure to work with you, and we hope to work with you again soon. Sincerely, John Allen, GM

June 25, 2020

I came in for an oil change, the service was impeccable. I could not have asked for a better experience. I felt extremely comfortable with the COVID precautions that were put in place. More

by Starlightdanceacademy2013
Recommend Dealer
Yes
Employees Worked With
Cory Bush- 5 stars He is the BEST
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Jun 26, 2020 -

Allen Chevrolet Cadillac responded

Thanks for sharing your amazing rating for us. We truly appreciate it, and we hope to work with you again. Sincerely, John Allen, GM

June 25, 2020

Service was good. Can't say they were friendly. However no one wore a masks. During this pandemic it is important to wear a masks. More

by granaudy
Recommend Dealer
Yes
Employees Worked With
Keith Cousino
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Jun 26, 2020 -

Allen Chevrolet Cadillac responded

Granaudy, we are happy to know your overall experience went well. Thanks for your feedback for us. We look forward to working with you again in the future for any other of your vehicle needs. Sincerely, John Allen, GM

June 25, 2020

The service department is top notch. I ordered new tires, they came in and were installed in a timely manner. The technicians was kind, respectful and treated me very good. Thank you More

by Deb.m.Bush58
Recommend Dealer
Yes
Employees Worked With
April Seger, Keith Cousino
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Jun 26, 2020 -

Allen Chevrolet Cadillac responded

Thank you for leaving us a great review, Deb! It was a pleasure to work with you, and we look forward to assisting you again in the future. Sincerely, John Allen, GM

June 25, 2020

They got me right in and out.the time I had to spend in service was minimal. I was able to get home in about an hour🤗 More

by POWELL5482
Recommend Dealer
Yes
Employees Worked With
Mark Williams, Keith Cousino
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Jun 26, 2020 -

Allen Chevrolet Cadillac responded

Thank you for the great review, Powell. We are happy to know that you enjoyed our services. We look forward to working with you again. Sincerely, John Allen, GM

June 25, 2020

All I have to do is call and Chris always gets me in a soon as possible . He makes sure everything is checked over and calls as soon as the service is completed . More

by Sylvialaney
Recommend Dealer
Yes
Employees Worked With
Keith Cousino
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Jun 26, 2020 -

Allen Chevrolet Cadillac responded

Thank you for taking the time to share your overall great service experience with Chris, Sylvia! We appreciate your feedback and look forward to your return. Sincerely, John Allen, GM

June 25, 2020

He never called to verify our extended warranty. Do to the COVID 19 our car could have been covered and we ended up paying almost 900 dollars. More

by JOLO2569
Recommend Dealer
No
Employees Worked With
Keith Cousino
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Jun 26, 2020 -

Allen Chevrolet Cadillac responded

JOLO2569, thank you so much for sharing you feedback. We regret to hear of your dissatisfaction. Please be patient with us as we look into your claim. If you wish to speak with us directly, please feel free to call us at 732-242-4200. Sincerely, The Allen Chevrolet Cadillac Team

June 25, 2020

Great customer service! Friendly environment! My sales representative was very knowledgeable about the my vehicle. I was able to contact my salesman and he gave me a fast response. More

by Nicole T
Recommend Dealer
Yes
Employees Worked With
Nathan Davison
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Jun 26, 2020 -

Allen Chevrolet Cadillac responded

Thank you for the excellent review, Nicole! We know your time is valuable, so we are thrilled to see you had a great experience with Nathan and he provided your with excellent service! Congratulations on your new purchase; we hope you'll consider us again in the future! Sincerely, John Allen, GM

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