All Star Lincoln - Service Center

Service after the sale is a joke You cannot speak to a service advisor on the phone, only a scheduler. Call and leave messages for a service advisor, no return call. Very frustrating You cannot speak to a service advisor on the phone, only a scheduler. Call and leave messages for a service advisor, no return call. Very frustrating. Once you do get an appointment, something that should take an hour turns into an all day affair. I’ll be looking down the road for another dealer IF I decide to buy another Ford. It’s a shame because the sales team was fair and easy to deal with. More

90 day wait!! I’m in shock that I couldn’t schedule a service appointment until at least 90 days because they are so backed up. Refused to let me speak to a service I’m in shock that I couldn’t schedule a service appointment until at least 90 days because they are so backed up. Refused to let me speak to a service manager. The clerk who took my phone number yesterday refused to call me back to schedule so I had to call back today Christian, the clerk today was rude. My car is under warranty and I’d have to wait at least 3 months!! My warranty may expire due to miles by then. More

Service Department Theft I had a rather expensive item stolen while my vehicle was there for service. Of course, they originally stated they would make it right, but decided n I had a rather expensive item stolen while my vehicle was there for service. Of course, they originally stated they would make it right, but decided not to after stringing me along for a month. Liars and thieves. More

Poor Customer Service!!!!!!!!!!!!!!! Took my payment and called 3 weeks later and said I didn't pay! Go to xxxx !! Most companies would not have even called if they were at fault!!!! Sham Took my payment and called 3 weeks later and said I didn't pay! Go to xxxx !! Most companies would not have even called if they were at fault!!!! Shame!! Shame!!!! Do your business correctly or get better management to hold employees accountable! More

BEST DAMNED SERVICE DEPARTMENT IN LOUISIANA I'VE BEEN DEALING WITH ALVIN SEALE AS A SERVICE REPRESENTATIVE, TECH, AND SERVICE DEPARTMENT MANAGER FOR ALMOST 40 YEARS. I HAVE NEVER HAD AN UNPLEASA I'VE BEEN DEALING WITH ALVIN SEALE AS A SERVICE REPRESENTATIVE, TECH, AND SERVICE DEPARTMENT MANAGER FOR ALMOST 40 YEARS. I HAVE NEVER HAD AN UNPLEASANT EXPERIENCE WITH HIM OR THE PEOPLE IN HIS DEPARTMENT. HE ENJOYS. A STELLAR REPUTATION LOCALLY AS THE BEST IN THE AUTO BUSINESS. Mr. Seale does a stellar job in spite of all the unnecessary interference from management and its "alleged" team of so-called "experts." They should be focusing why they can't sell large numbers of cars. Sales at this place "SUCKS!" More

The best dealership/service department around I've been buying Ford products and trusting All Star Ford with the maintenance for my vehicles since they purchased the dealership from Lousteau Ford I've been buying Ford products and trusting All Star Ford with the maintenance for my vehicles since they purchased the dealership from Lousteau Ford in Gonzales (a long time!!!) I've been able to make appointments for any type of maintenance and they are always on schedule and also offer a shuttle service if needed. More

terrible, unprofessional, confused, General Manager-no people skills, waited over 3 hours for an oil change on F250 super duty. Wont go back. Quoted one price, charged MORE. Made appointment for 11am and people skills, waited over 3 hours for an oil change on F250 super duty. Wont go back. Quoted one price, charged MORE. Made appointment for 11am and oops, 8 other vehicles booked same time...waited more than 3 hours. GM looked at me like I had two heads when I told him that I had people waiting at the airport terminal to be picked up. No professionalism from GM, just saying that "not our fault"...........hmmmmmm, what part of YES IT IS don't he understand. More

I recently brought my 2004 Mustang GT to the service center at All Star Ford in Prairieville, La, and I’m very excited to finally find someone I can trust to work on my vehicle. My past experiences wit center at All Star Ford in Prairieville, La, and I’m very excited to finally find someone I can trust to work on my vehicle. My past experiences with someone else working on my vehicles have not been pleasant. About a year ago, I had brought my vehicle in for service at another dealership, and as usual, the problem wasn't fixed and snowballed into additional problems that didn't exist when I brought the car in. After several attempts to resolve the issues with this dealership, I decided to look somewhere else. Upon a recommendation, I gave the All Star Ford group in Prairieville, Louisiana a try. They were very professional and tentative to my needs and concerns. They were able to diagnose the problem and do the repairs the same day. Most important, the repairs were done right the first time. Mr. David Dore and his staff were outstanding in resolving this issue. They actually found a shop towel left in the rear end!!! Since this initial repair, I have used them several times and have received the same consistent quality customer service and repairs. They have taken care of the warranty work and the rental vehicle when needed and have removed as much anxiety from me as possible. I even had them replace my tires. They did a fantastic job with this also and even beat the price from the Goodyear dealer I’ve been using since 1991!! I recently brought my Mustang in due to a leak that turned out to be a cracked intake. As usual, they provided outstanding service at a great price and had my vehicle ready when promised. Mr. David Dore and the staff at All Star Ford in Prairieville, Louisiana has earned my trust and loyalty! More