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3 Reviews of All Star Ford - Service Center
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September 04, 2024
On April 3, 2024, I had my truck towed to All Star Ford at Denham Springs for maintenance issues. I was originally told that my truck would be ready by April 30, 2024. The work was not completed on my tr at Denham Springs for maintenance issues. I was originally told that my truck would be ready by April 30, 2024. The work was not completed on my truck until May 31, (58 days later!). My bill for $14,941.29 showed the same mileage at check-out as at check-in, indicating the truck had not been test driven. After picking my truck up and driving it less than 15 miles, the truck caught fire. I found myself with my wife and dog going down the interstate in a burning truck. The truck lost power leaving us with no power steering, no power door locks and NO brakes at all. I managed to get the truck to the shoulder of the interstate. Within seconds of us getting out of my truck, the flames had consumed the cab of the truck and was billowing smoke. The incident was caught by traffic cameras and aired by channel 2. My wife and I both continue having nightmares of burning to death in the truck. The first response from All Star Ford at Denham Springs was for me to file a claim with my insurance. They would only agree to pay for my tools and personal items if I signed a hold harmless document relieving them of any responsibility for mine and my wife’s trauma or my lost time from my self-employment work. The poor customer service during the repairs coupled with the dismissive attitude of the General Manager makes this the worst customer service experience I have ever had. If I ever own another Ford Vehicle and have problems with it, All-Star Ford at Denham Springs is the last place I would take any car. More
by Alfred Kyle
Employees Worked With
Rudy Jackson
April 09, 2024
They said that my vehicle wasn't getting a response to the module and that my TIPM needed to be replaced, after they replaced this TIPM it still didn't work, however they charged me for it anyway. I asked the module and that my TIPM needed to be replaced, after they replaced this TIPM it still didn't work, however they charged me for it anyway. I asked them if that didn't work then could they just put my old one back since it was doing the same thing as before, they informed me they had threw it away and now it might be a PCM/ESM problem. They then opened a star case on it and was still unable to locate the issue. They wanted to charge me over 2 grand to check all the modules, saying that might not even find the issue. I denied that because at this point they were just throwing parts in it, went up there the next day to try and get vehicle and they said it was torn apart and that I would have to wait until Monday. They still tried to charge me for more parts and labor on a service I denied and laughed when I told her I didn't approve that, she finally had to get the service manager to review the call and they confirm I denied it. They had my vehicle for over a month, nothing resolved and spend over a thousand for absolutely nothing and I ended up having to take it to another dealership where they told me more than likely my vehicle was struck by lightning and to file a claim with my insurance. More
by abug12
Employees Worked With
DeAun Blair, Friendemic Reputation
March 12, 2020
What a difference a good dealer makes! I bought two vehicles from Robinson Brothers, never again, All Star has my business from now on. I would like to thank Brian who communicated excellen I bought two vehicles from Robinson Brothers, never again, All Star has my business from now on. I would like to thank Brian who communicated excellently. He was cordial and polite, spoke clearly and didn’t waste time. Unlike Robinson Brothers who kept my truck for 6 days, I was in and out of All Star in one day. Well done All Star, you have a new customer. More
by Bob
Employees Worked With
Brian
