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All American Subaru in Old Bridge
Old Bridge, NJ
1,032 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,032 Reviews of All American Subaru in Old Bridge
September 21, 2024
As a person with a disability Liz and the workers who work in service made it very easy and stress free for me to service my vehicle. They were able for me to accomplish this task without any effort. The work in service made it very easy and stress free for me to service my vehicle. They were able for me to accomplish this task without any effort. They went above and beyond and I appreciate all that they did for me. Thanks again everyone!! More
by Joe
Employees Worked With
Everyone in service , Liz Triola
September 17, 2024
All American’s service department has the most knowledgeable service manager and advisors for their Subaru vehicles. I’m very pleased to work with this team on my Forester maintenance needs. knowledgeable service manager and advisors for their Subaru vehicles. I’m very pleased to work with this team on my Forester maintenance needs. More
by joseavegajr
Employees Worked With
Melek Halil, Casey Ferrante
September 09, 2024
TCssey was helpful as was Mike the Service Manager. However, The service performed did not correct the problem. In fact it made the problem worse. Casey has texted that they are waiting for loaner ca However, The service performed did not correct the problem. In fact it made the problem worse. Casey has texted that they are waiting for loaner cars to come back in. Unfortunately my wife needs an 8 way passenger seat to accommodate her disability. The car is not safe to drive the way it is functioning after my visit last Wednesday!! I called Friday morning to report the new issues I was experiencing. I know Casey told me that the part they ordered she did not have an ETA which was fine, however, I have a trip scheduled and paid that I cannot get a refund or credit on coming up. I am surprised that I was not contacted by Subaru since there was a recall since May for the VDC braking system. I feel this is a major safety issue that Subaru has dropped the ball on from corporate. I am hoping that All-American contacts me that they have a loaner SUV to get , hoping the Forester does not brake down getting their from Staten Island. Mike assured me once the part came in he would hold the Forester for a week or more to make sure everything was working properly before returning the SUV to me. That is great but after the reprogramming of the VDC the starting of the SUV has gotten severely worse. Perhaps an engineer from Subaru should come to the All-American dealership to resolve the problem, since the resolution listed in May 2024 did not solve the problem. The problem is with the engineering of the 2019 Forester Touring, not the people at the dealership. More
by madld88
Employees Worked With
Casey
