All American Subaru in Old Bridge

Melek my Service Supervisor went above and beyond to give me the Best Service Experience🤩🤩🤩🤩 me the Best Service Experience🤩🤩🤩🤩 More

Great service, everything was done promptly and the car feels new again. Satisfied as usual. feels new again. Satisfied as usual. More

Everyone was kind helpful checked the car over service advisor casey was exceptional Great. I was very pleased with the service advisor casey was exceptional Great. I was very pleased with the service More

Excellent service and excellent quality customer service personnel. I could not be more pleased- very satisfied. personnel. I could not be more pleased- very satisfied. More

Willing to place my order with no obligation on my part and a dealership that is located in my home town. and a dealership that is located in my home town. More

Terrible experience , they add on things you don’t need to your bill. Very over priced, go to Schwartz in shrewsbury . to your bill. Very over priced, go to Schwartz in shrewsbury . More

Love the video recap of my vehicle. Also appreciate including a car wash. Complete service in one shot. Also appreciate including a car wash. Complete service in one shot. More

Had oil sign came up on car dashboard and then it automatically disappeared and next day it came back again and then disappeared. The sticker on windshield and odometer there was 1000 miles differenc automatically disappeared and next day it came back again and then disappeared. The sticker on windshield and odometer there was 1000 miles difference. Had All American Subaru service center about the issue. Lady Sara advised need to get oil change and need set up appointment. Had informed Sara that this will be second complementary oil change as promised by Mark Powell Branch Manager at Old Bridge sales center. Sara advised Mark had moved to another location Pleasant Point Branch. I had informed Sara that need to get approval before making any appointment. Sara promised me to call back and then after few minutes call back to setup appointment that email had been sent for approval. On my arrival I was greeted by Ashley very sweet and lovely person and I had informed her about second oil change complimentary. Ashley said waiting for approval email. She started doing paperwork and wait at waiting area and once done will let me know. I went to meet new manager Lee at his office and to find out about trade in with another Subaru Forester. He put to Jessica to get value for trade in. I was given by Jessica Carfax report that there is Accident reported in 2016 and Potential odometer rollback indicated since February 2019. I was shocked and surprised. WHY the heck there are Vehicle serviced by Fiesta Subaru and Garcia Subaru North both in Albuquerque NM. As per Lee manager it between Carfax and you nothing to do with All American Subaru. I went to see Michael service manager and showed him the Carfax report and he pulled up in his computer and advised me that he will contact Subaru his sources and Subaru office will be touched with me. Meanwhile I try to get Carfax customers service phone number but there are none. I had report online with Carfax. As waiting I was advised by Ashley that there is no approval and I need to pay for oil change charges. I was very upset and frustrated. Then Lee informed me that there is no indication about second complementary oil change in there system. I had informed Lee that why he called Mark Powell and emailed him to get approval. Advised Mark is no vacation this week. Mark Powell had promised TWO oil changes on December 10, 2018 at time of signing papers for Sales. I had asked him about giving vouchers for oil changes. He said I don't need it and I ready for oil change I should advised him and will authorize to service center. First oil change and Mark had advised Liz for oil change. On with second complementary oil change Lee refused that he it's he said I said. This totally Unacceptable and its frustration, anxiety and stress. I informed Lee that I will contact Sovano owner of All American Subaru and Subaru Head-Corporate office. Finally Lee approved. This should have not been happening in first place. Very disappointed and why treatment to customer servicing. I was humiliation and embarrassed for $89 oil changes. Crook More

Jess in sales and Mike in finance are both amazing. They are your go-to people for an amazing, fast and painless experience. Most pleasant purchase we have ever made. They are your go-to people for an amazing, fast and painless experience. Most pleasant purchase we have ever made. More

I always have a great experience when I come to All American Subaru. Great people and service. American Subaru. Great people and service. More