All American Subaru in Old Bridge

We bought our new Subaru at the end of December 2010. It was perhaps the best experience we've had purchasing a car from a dealership. The process was friendly, low-pressure and straight-up. Even the proces was perhaps the best experience we've had purchasing a car from a dealership. The process was friendly, low-pressure and straight-up. Even the process for financing was handled smoothly and efficiently. More

Awful service. Service Advisor Pat does not know a thing about customer service especially when it comes to dealing with a younger person. Vehicle was in for a warranty repair, no loaners offered. 3 weeks l about customer service especially when it comes to dealing with a younger person. Vehicle was in for a warranty repair, no loaners offered. 3 weeks later, another problem cropped up unrelated to the first warranty repair. Again, check engine light on with other warning lights on. Requested a loaner to get back on the road. Was told, Oasis doesn't have any loaners, that I would have to contact enterprise to rent a car from them. Meanwhile, the warranty states that if the vehicle was in service for a warranty related repair, an altnernate mode of transportation would be provided. Pat made no comments about offering a ride back home or to the bus station. On top of it all, they couldn't figure out what was wrong with the car. They needed a regional rep to look at the vehicle. At this point, you would think that they would try to put you in a loaner, so you don't have to take off any days from work or be late to your appointments. No such luck. Throughout this process, was polite. I had to take it up to the service manager. I requested to speak with the service manager, only for him to tell me, she is not in the building. This was in person. 1 min later, I called service on my cell from outside and looked to speak with the manager and was directly connected with Gloria. Spoke with her briefly and told me, she had a loaner available. Expressed my concern with the discrepency of information provided from her and her service advisor Pat. One would think, that if a customer comes back in a short period of time, within 3 weeks for a different "NEW" problem, that this customer would be taken care of, and try to offer them another way to get to work, considering the car was new and had only 13K miles on the odometer. Would hate to bring this car to OASIS after the warranty expires on the car. The service was so horrendeous, that I felt compelled to write to Subaru headquarters to get any further action taken. Point being is, if someone is in a customer service industry, they should do their best to empathsize with the customer and their inconveniences and try to offer a solution before the customer offers a number of solutions to improve their business and customer service. Any other dealer would have known, that if a customer is experiencing numerous issues with their vehicle in less than a month, to get them on their way by providing them with reassurance and putting them back into a vehicle without having the customer paying out of their own pocket. It is unforunate that Oasis Subaru now called ABLE subaru has some type of partnership with enterprise and keeps referring customers to get a loaner through enterprise, and then try to get reimburse for the rental through Subaru of America. Again the question remains: why must the customer jump through so many hoops to get themselves back on the road especially for a NEW car they own. I mean what the point of having a new car, when it feels like, the dealer never honors the warranty, or better yet, make the customer feel like they are being taken care of, serviced. I mean it is a service department after all right? Supposed to service customers ?? More