All American Ford - Service Center

Does not stand behind vehicle they sell after recall is performed on the vehicle they sold us. performed on the vehicle they sold us. More

Efficient, accessible and friendly; comfortable waiting area, I was there for my first service call on my new Maverick Lariat. area, I was there for my first service call on my new Maverick Lariat. More

I’ve never had a bad experience at this dealership! Everyone is always nice and helpful. Everyone is always nice and helpful. More

Wonderful place. Came in to buy a vehicle and the sales manager, Alex was easy to work with. Alex was very helpful and handsome Came in to buy a vehicle and the sales manager, Alex was easy to work with. Alex was very helpful and handsome More

Clean, courteous, very helpful. I arrived early in a Saturday morning for normal service on my vehicle. Everyone was great no issues but I had a couple of red flags that hit me duri I arrived early in a Saturday morning for normal service on my vehicle. Everyone was great no issues but I had a couple of red flags that hit me during my wait for my vehicle. It seems every time I visit for service there are new folks…which begs me to wonder why to turnover? Seems like new service and sales folks each time I visit. One other item, while waiting in the customer lounge, I watched several employees either check the trash can at the coffee station or try and dump items into it (which was full) and no one emptied it. As if to say “I acknowledge something is wrong but it’s not my job to fix it”. This included the sales manager…so it that attitude/work ethic exists with a garbage pale, how’s my deal or vehicle being taken care of? As a supervisor of supervisors I my day to day life I would have taken out myself and would follow-up with folks which failed to take care of something so obvious. Not in a harsh way but it’s everyone’s job to have a clean workplace as well as if you see something which should be done then do it…maybe this is part of the turnover issue? Is it a culture issue? Does the owner have the same attitude “not my job, I m paying someone to do that”? More

On top of their game, everyone at All American Ford in springville al knows perfection! springville al knows perfection! More

The svc agent was very thoughtful and helpful and get up updated on everything. This was a very pleasant experience. updated on everything. This was a very pleasant experience. More

Eugene don't remember last name was wonderful and very professional. I'm buying my next car from Eugene. professional. I'm buying my next car from Eugene. More

Very professional, especially Eugene! Customer service is great, but the customer service text line could be better! Customer service is great, but the customer service text line could be better! More

Terrible communication and follow up. Vehicle took two weeks to be repaired when the warranty company said 2 1/2 days. Vehicle took two weeks to be repaired when the warranty company said 2 1/2 days. More