All American Ford in Old Bridge

Our experience began with All American Subaru & Ford with us interested in a Ford Fusion, used models. We went once on a Saturday when their hours were reported until 6PM, and when we showed up at 5:30 with us interested in a Ford Fusion, used models. We went once on a Saturday when their hours were reported until 6PM, and when we showed up at 5:30 and asked for a test drive, we were told it was too late and they couldn't do it. Additionally, a salesman was never sent to help us and we were left unattended. We left. We even reported we were interested in purchasing a vehicle, and within a short span of time (within days). The second time was atrocious, however. The second time, we went with an intent to look at the Ford Escape and check out used Ford Escapes. The dealer never introduced himself to us but I believe his name was Larry. The whole time, he was giving us attitude and was not courteous. When we said we wanted to purchase an Escape he kept saying "I can sell you an Escape..I can sell you an Escape". I was thinking, obviously you can sell us this car. He never expanded or anything, or had us sit down so we could talk about it. As we were looking around at the cars we could test drive, we'd happen to see something like an Explorer and he'd say "you want that explorer? i can sell you that explorer" and this began to become extremely irritating as he was saying it for every car we happened to glance at, but he would say nothing more. Then we found a Ford Escape to test drive, and we began a test drive. It started with my sister driving the car because it was for her. She enjoyed it, but during the middle of the test drive (I knew the test drive route from the other day) and I indicated to make a right at a certain light, and he said "Don't direct this test drive, this is my test drive. Who do you think you are?" along with a snicker. Then I mentioned I took the test drive 2 days ago and he said "Then what, do you have some sort of short term memory disorder or something?" This was very unprofessional. Then we got back to the dealership and my sister liked the car so she wanted her husband to drive it. We proceed to take the same test drive route, but her husband speeds the car up and brakes hard to test the brakes. The dealer exclaims: "Sir, if you do anything like that again, I will ask you to stop the car, pull over, get out of the car, and find another mode of transport home!" After this, there was an immediate silence and no other words were exchanged until we got back to the dealer. When we got back to the dealer, we got out of the car and walked back to our car and left the dealership, without saying another word to this car dealer. He knew he lost the sale as soon as he made that threat during the test drive. I'd like to add that we'd been to 3 car dealers before this one and performed this hard brake to test out the brakes of other cars and no other dealer even flinched or mentioned it; it is a reasonable thing to test a car's brakes when test driving it, especially in a real-life situation when one must avoid an accident, one would like to know the strength of a car's brakes. Thus, we believe that this particular man at the dealership was out of line and we were very angered. Our message was sent by leaving the dealership in silence. Before the test drive, we had even indicated that if we liked the car, we could buy today if we got a good deal. He lost a sale, and potential future sales. For disclosure, I'd like to add that we also went an additional time in between the two visits mentioned above and we dealt with a man named "Scott" who was very helpful in getting and test driving a Ford Fusion. He was professional and kind, and I had no complaints with him. So the dealership clearly has quality salesmen, I would just try to avoid the man we dealt with. His name was Larry, I believe, but he was somewhat tall (5'10") and bald. I hope this review provides some insight. I'd also like to add that we are an Indian family--I'm not sure if this played any role at all (it certainly should not have, but it's fair info). More

I recently leased a 2011 Ford Edge Ltd. from All American and overall it was an excellent experience. I worked with Chuck Boyle whose professionalism, character, and kindness was appreciated greatly. His kno and overall it was an excellent experience. I worked with Chuck Boyle whose professionalism, character, and kindness was appreciated greatly. His knowledge of the vehicle and patience while explaining the details of the systems were outstanding. He even was kind enough to include my two teenage sons in the discussion. This is the 3rd vehicle leased through this dealer now and I have worked with Chuck on two of those occasions. Certainly, if Chuck Boyle is still working at All-American in 3 yrs, I will be there a 4th time. (And by then, I'll have two children who will be ready for vehicles!) I know that I can call Chuck with any questions, and he will be there to help me. Also, all staff members I came in contact with were wonderful. The finance mgr. we signed the final papers with was courteous, friendly and professional. More

I was pleasantly surprised in how exceptional my salesman was. Chuck was friendly and very thorough in instructing me about my edge. I had the best test drive yet...I would definitely recommend my friends to was. Chuck was friendly and very thorough in instructing me about my edge. I had the best test drive yet...I would definitely recommend my friends to this dealer..I live 45 min away from Old Bridge and would definitely continue to go to this dealer ...Chuck and Chris were awesome.. A++ More

I was car shopping as a woman, and I figured it wouldn't go very well, and they proved me right. I went to the dealership with my brother and father, and even though the salesperson knew I was going to be go very well, and they proved me right. I went to the dealership with my brother and father, and even though the salesperson knew I was going to be buying the car, he barely spoke to me and instead spoke to the guys. He even asked my brother what color vehicle I was looking for instead of asking me. Unfortunately, I liked a vehicle there, and the salesperson couldn't even explain certain features to me. He ignored all of my concerns. The buying process took over five hours! It was a terrible experience because it was so poorly organized. Although I called ahead of time, none of the paperwork had been started. I was there past closing. My only ride home was the new vehicle, and by the time I got to it and started it up to go, all the salespeople had left for the night. That is when I realized that they hadn't even given me a full tank of gas. Unfortunately, I didn't have a camera to take a picture to prove it. Overall, I regret even stepping foot on the lot. More

I have owned or leased Ford vehicles for the past 10 years. This was my first experience purchasing my lease. I had a payoff price in my contract & expected to pay that price, sales tax and reasonable years. This was my first experience purchasing my lease. I had a payoff price in my contract & expected to pay that price, sales tax and reasonable documentation fees. When I sat down with Frank Pedi he gave me a doc fee of $199 & an "administrative fee" of $749. When I questioned them about this they said it was another doc fee. I said this doesn't make sense. What is this fee? Then they called it a "buyout" fee. I have come to find out that Ford Motor Corp actually sanctions this process of dealerships tacking on a fee to the agreed upon payout price in the contract. I certainly have a problem with Ford Motor Corp as a whole for not abiding by their contracts and telling dealers they can charge more, however, I have called around to several dealerships & found not all of them charge this extra fee, and that the fee varies. Anywhere between $500-$750. How are the dealers & Ford getting away with this? The contract states the buyout price. How dare they add onto the price & not abide by the contract! If you are buying your leased Ford vehicle do some research. Yes, Ford says it is ok to jack-up the price of your vehicle (shame on you Ford Motor Corp) but a reputable dealer won't do that. They will appreciate your business. All-American Ford you lost my business. My kids will be driving soon & I won't buy cars from you. I won't service any on my cars with you. So for $749 you lost thousands of dollars in business. Good move, All American. Oh & if you are a woman stay out of that dealership. They think we are stupid. The mechanics try to jack-up prices on us "unsuspecting" females. More

Car was left on ZERO gallons to empty in 20 degree weather after service for ignition coil , i found this out when i attempted to leave dealership and started my car. I was told by Tom Fideli and was weather after service for ignition coil , i found this out when i attempted to leave dealership and started my car. I was told by Tom Fideli and was told by Tom Fideli and I quote I "should have read my owners manual" and then i would have known that 0 gallons to empty really means i have an additional 50 gallons to empty. Unprofessional & arrogant is an understatement. He must be an a relative of the owners. DO NOT GO TO ABLE FORD. OLD BRIGE NJ. More

I as a woman hate going to car dealerships. When he approached me outside he immidiately made me feel comfortable and took me seriously as a buyer. I honestly was only looking and had no intention of b approached me outside he immidiately made me feel comfortable and took me seriously as a buyer. I honestly was only looking and had no intention of buying a car that day. He was so impressive with his knowledge of the Edge and really took the time to explain everything to me. I love my new car. I would recommend him to all of my friends and family. Hopefully when I return to purchase my next Ford John Volpe will still be there. More

I was looking for an SUV or a crossover and wasn't sure of which brand or model we wanted. I stopped at Able Ford late on a Friday evening and met Mr. Bill Barton a sales consultant at Able Ford in Old Bri of which brand or model we wanted. I stopped at Able Ford late on a Friday evening and met Mr. Bill Barton a sales consultant at Able Ford in Old Bridge, NJ. He took the time to carefully go over the vehicles available at Ford. I then visited two Chevy dealers and two more Ford dealers all within approximately 30 miles of my home. I even contacted, via email, both Cosco and BJ's which both offer auto purchasing discounts. Two of the dealers I visited particpated in their program. I wasn't impressed with their salesmanship or their final offers. I went back to Able Ford and sat down with Mr. Barton to talk about a Ford Edge. He was most accommodating and professional in his manner. He took the time to explain every detail of the vehicle to both my wife and I. We went home to discuss the matter further and created a list of options and color that we wanted. We brought the list back to Mr. Barton and within 15 minutes he came up with the vehicle and with a good price. I would advise anyone interested in the purchase of a new vehicle to stop by Able Ford, in Old Bridge, NJ and ask for Mr. Bill Barton to discuss what he has to offer. More

At Able Ford I worked with Raz and Bill. I knew going in that I wanted certain specs to be included in my new car. They both worked very hard to make sure the vehicle met my needs. They sat with me and we that I wanted certain specs to be included in my new car. They both worked very hard to make sure the vehicle met my needs. They sat with me and went over the different payment options and we found one that fit my budget. I highly recommend going to Able Ford for a new or used vehicle. They were very friendly and helpful!! More

I went with my wife to buy a used ford. We met Mr. Bill Barton, Sales Consultant. Bill listened to our needs to bring the best quality while staying within our budget. he helped us to identify the right Barton, Sales Consultant. Bill listened to our needs to bring the best quality while staying within our budget. he helped us to identify the right car with the help of Ms. Wanda l. Bosque, Business Manager. She showed us a better way to spend our money and maximize on our purchase while actually reducing our monthly budgetary spend. The result was a purchase for a brand new 2010 Ford Escape. Thank You Bill Barton and Wanda Bosque for your professional services. You made our experience successful and made my wife smile all the way home. More