All American Ford

ZERO STAR IF I COULD CHOOSE THAT FOR SERVICE DEPT. NO COMMUNICATION AT ALL . CAR WAS NOT READY . DID NOT TELL ME IT WAS NOT READY BUT SAID IT WOULD BE I DROVE TO THERE TO PICK IT UP AND WAS READY T NO COMMUNICATION AT ALL . CAR WAS NOT READY . DID NOT TELL ME IT WAS NOT READY BUT SAID IT WOULD BE I DROVE TO THERE TO PICK IT UP AND WAS READY TO HEAD OUT WITH MY CAR ON A FEW ERRANDS BEFORE PACKING AND VACATION . IT WAS NOT READY . HAD TO WAIT AN HOUR THERE BECAUSE EVERYONE DIDN'T KNOW WHAT TO DO , SERVICE GUY JAMES HAD TO CALL AND PLEAD W/SOMEONE NAME MIKE TO LOAN ME ANOTHER CAR BECAUSE MY WAS STILL UP ON THE RACK NOT COMPLETE , I WAS ON MY PHONE HAVING TO EXPLANE TO MY FAMILY WHERE I WAS AND WHAT I WAS DOING AND WHY I WASN'T AT HOME PACKING ETC.. . NEEDLESS TO SAY I HAD TO SEND SOME OF THE FAMILY CHILDREN WITH OTHER FAMILY MEMEBERS TO GO AHEAD TO THE FAMILY VACATION DESTINATION BECAUSE THE FAMILY MEMBERS DID NOT WANT THEIR CHILDREN IN A STRANGE CAR THAT READ ON THE DASH BOARD MAINTENANCE NEEDED . SO AS I THOUGHT ABOUT IT.. I DIDN'T WANT TO DRIVE A CAR ALL THE WAY TO DESTIN, FL IN A CAR THAT SAID THAT EITHER .. SO I HAD TO STAY BACK HERE HOME . AND WILL NOT BE JOINING MY FAM TILL WED FOR THE REST OF THE VACATION . THANKS FOR RUINING EVERYTHING AND MY VACATION BECAUSE SOMEONE DIDN'T DO THEIR JOB AND MIKE DIDN'T DO HIS JOB EITHER BY NOT MAKING SURE EVERY JOB WAS DONE BEFORE HE LEFT . KIM PARDUE . More

They said I need a new engine and I don't. Won't be returning Won't be returning More

Friendly, respectful, helpful staff. Waiting area and restrooms clean. Coffee and water provided. Service dept performs work agreed upon at the price quoted and within the time promised Waiting area and restrooms clean. Coffee and water provided. Service dept performs work agreed upon at the price quoted and within the time promised. I choose All American for service over another dealer that is 30 mins closer. More

Great Service! Everyone was helpful and nice. The waiting area was clean and there was water to drink. Everyone was helpful and nice. The waiting area was clean and there was water to drink. More

Outstanding service! In and out in 45 minutes! Better pricing than the in town dealers! In and out in 45 minutes! Better pricing than the in town dealers! More

I love the service department! They are always so nice and helpful! My body shop did not put my hook back on my backseat and they fixed it for me for free! I love having them i They are always so nice and helpful! My body shop did not put my hook back on my backseat and they fixed it for me for free! I love having them in Springville! More

Excellent Service Department! They helped when stranded traveling to important college graduation for grandson. Wonderful waiting area, concerned helpful staff & provided all the They helped when stranded traveling to important college graduation for grandson. Wonderful waiting area, concerned helpful staff & provided all the assistance we needed to obtain a rental vehicle to get back on the road. Repairs to our vehicle were performed on schedule just as they assured us they would be & we were back on the road for our return trip as planned. Couldn't be more satisfied & highly recommend this Service Department! More

They were very helpful and gave me quotes on the services I asked for. Very effficient I asked for. Very effficient More

Everyone was very nice and Mike the GM was nice. A snack would not hurt while waiting as other dealerships I have been to provide them. Thank you very much A snack would not hurt while waiting as other dealerships I have been to provide them. Thank you very much More

Service was performed rapidly and all personnel were professional and courteous. I would highly recommend this dealership. professional and courteous. I would highly recommend this dealership. More