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All American Chrysler Jeep Dodge Ram Fiat of San Angelo - Service Center
San Angelo, TX
1,191 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,191 Reviews of All American Chrysler Jeep Dodge Ram Fiat of San Angelo - Service Center
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March 26, 2019
Service dept. needs alot of communication Your #1 salesman Oscar Rodriquez need to be friendly and acknowledge his customers with a simple hello especially when he's seen his customers and tha Your #1 salesman Oscar Rodriquez need to be friendly and acknowledge his customers with a simple hello especially when he's seen his customers and that have been there for 4 hours with a problem on a vehicle he sold them. Thanks to upper management and Cody Clements for working with us, listening to us. We have enjoyed our new Truck. More
by martacccare
Verified CustomerEmployees Worked With
Other Employees :
Josh Hewitt, Edgar Tapia, Paul Mcclure, Dallas Perkins, Steve Pixley
March 25, 2019
Great service The process was smooth with good communication. I went in for an oil change and they even fixed my 2 recalls even tho it was Friday and they were real The process was smooth with good communication. I went in for an oil change and they even fixed my 2 recalls even tho it was Friday and they were really busy! More
by MARYDAVIDSON55
Employees Worked With
Dallas Perkins
March 25, 2019
Frustrating experience I’d like to start by saying that everyone was very nice but being nice doesn’t fix your car. When we dropped off the car we were told it would be look I’d like to start by saying that everyone was very nice but being nice doesn’t fix your car. When we dropped off the car we were told it would be looked st that day. 3 days later the car still wasn’t looked at and they wanted to keep it another 3 days. I picked up the car on day 3 and when I arrived they could not locate the car. I might add that on a previous visit they were unable to locate my car and they told me to go look for it on the lot. I took the car back again and was given the estimate. Included in the extimate was about $1000 worth of additional work they wanted to do. I told them I would pick up the car the following day. The next day I went to pick up the car and guess what. They couldn’t find my car again. In addition they couldn’t even find the paperwork indicating the car was there. I did speak to the service manager and expressed my frustrations. He was very kind and reassured me they were working to resolve the issues. I did not have the repair work done and I did take it to a different mechanic. More
by BETHHENDERSON0904
Employees Worked With
Paul Mcclure
March 22, 2019
No follow-up and post-repair damage This dealership has such a terrible reputation I really hesitated to get this recall repaired here. Unfortunately the next Jeep dealership is a long w This dealership has such a terrible reputation I really hesitated to get this recall repaired here. Unfortunately the next Jeep dealership is a long way away. My expectations were met. First, the part was not in stock. Paul said he would call me to schedule the repair when it came in. He didn't. Only when I called to follow up was my Jeep scheduled for a repair. Service opened late and it took 30 minutes to check in and get a shuttle for an appointment at 7:00 AM (first appointment of the day). I expected to be there 15-20 minutes tops. Then I had to call at the end of the day to find out if the repair was complete. They did not call me even after they promised they would. When I went to pick up my Jeep, the cashier could not find the repair order or my keys and even asked me to look around the lot for my Jeep. I found it and then she finally rounded up the keys. When I got in my Jeep I found a deep nick in the dash right where the airbag repair had been performed. This jeep is in great condition, no scratches, nicks or dings. I take good care of it. So much for that. Last time I ever do business here. More
by REVELATION0401
Employees Worked With
Paul Mcclure, Montanna Garivay
March 20, 2019
Busy and too expensive This place gives you a time estimate, but you always have to wait longer. One mechanic tells you one thing, another tells you something else. And the This place gives you a time estimate, but you always have to wait longer. One mechanic tells you one thing, another tells you something else. And the price is expensive. I understand cost, but when labor is more expensive than parts, it’s very expensive. And they charge for every single thing. I wanted to get my AC checked out and they said it’s $199 just to look at, not including what they have to do to fix it. They need to offer courtesy checks like other places. More
by DAMAYA81@GMAIL.COM
Employees Worked With
Josh Hewitt
March 18, 2019
Great job Did a great job on my Jeep engine. Never used my warranty before and they made the process easy. Great communication Everytime I called for informatio Did a great job on my Jeep engine. Never used my warranty before and they made the process easy. Great communication Everytime I called for information and was done when promised. More
by JWLINDEN01
Employees Worked With
Paul Mcclure
March 15, 2019
Appointment on Jeep Recall I made an appointment for 9:30 AM on Thursday 14 March for a Jeep air bag recall item and state safety inspection. I understood it would take about t I made an appointment for 9:30 AM on Thursday 14 March for a Jeep air bag recall item and state safety inspection. I understood it would take about two hours. However, for whatever reason, it took about four hours. Fortunately, I brought a book with me. Otherwise, good and polite service as usual. Only reason for four stars was the wait time. More
by marshalljr
Employees Worked With
Do not remember service person's name
March 14, 2019
Paul McClure was very courteous and helpful. I feel for once you have a service department manager that actually cares about the customer and isn't afraid to come out and interact with people. He I feel for once you have a service department manager that actually cares about the customer and isn't afraid to come out and interact with people. He was extremely friendly and took a hands on approach to my concerns and needs. More
by carltexastruckrepair
Employees Worked With
Other Employees :
Todd Cummings, Paul Mcclure, Roger Henson
March 12, 2019
Outstanding c/s rep Awesome customer service....first time dealing with this gentleman and definitely felt like he knew what he was doing, by far one of the best reps I'v Awesome customer service....first time dealing with this gentleman and definitely felt like he knew what he was doing, by far one of the best reps I've had the pleasure in dealing with. More
by Vortega36
Employees Worked With
Dallas Perkins
March 11, 2019
This will be my last dodge From the sales experience to the service, this dealership seems to be all about giving the customer the run around with very little regard to the cust From the sales experience to the service, this dealership seems to be all about giving the customer the run around with very little regard to the customers time. I've had nothing but dodge vehicles since 2007, but I have decided my current 2018 dodge I recently got will be my last dodge for the sole reason of not wanting to deal with this local dodge dealership anymore. Over the past few years my experience with this particular dealership has been progressively leaving a bad taste in my mouth. Which is a let down, because I really do like the dodge brand of vehicles, but not enough to go through this dealership anymore. And I dont want the hassle of going out of town to get a vehicle when I could be a patron to a local business. I will just take my business elsewhere. More
by RANGEL.RANDY
Employees Worked With
