All American Chrysler Jeep Dodge Ram of Midland - Service Center

Communication is non existing Well to start off it took 3 days to get my vehicle after I purchased it. Secondly the communication around is very poor. So when I finally got my car Well to start off it took 3 days to get my vehicle after I purchased it. Secondly the communication around is very poor. So when I finally got my car the carpet was soaking wet son had to leave my window down for then to dry. Now I'm having to take my car back to get serviced and nobody can tell me anything. The service worker said he was trying to get ahold of Zac and he didn't have his cell phone number. Seriously? And Zac said he was trying to get ahold of him. But in the mean time I'm talking to the both of them. So I'm with out a vehicle that I'm paying for and have had it for only had it for 5 day. More

Horrible I made a appointment for my truck to get a recall fixed, brought it in on time and couldn't find anywhere to park, finally got parked a service woman I made a appointment for my truck to get a recall fixed, brought it in on time and couldn't find anywhere to park, finally got parked a service woman (her name was Dee) helped and was the only good part of my visit she was very nice and kind and directed me through the cluster they call a car lot. Went in and stood in the lobby for 15 mins waiting and finally a guy came and helped me. Told me I would have to leave my truck for 2 to 3 days so they can fix it. Never offered me a rental or anything. I walked out and will not return to buy or fix anything else. You have lost my business and we buy a new cummins truck about twice a year. I'm very disappointed More

How can you work on a vehicle if you don't know you have it? I called and made an appointment with this dealership to have my truck repaired. I later called back to see if I could reschedule, but they informed I called and made an appointment with this dealership to have my truck repaired. I later called back to see if I could reschedule, but they informed me that they did not show me as having an appointment. Then they told me that I could go ahead and bring the vehicle in anyway. I brought the vehicle in, gave one of the representatives my keys, and also gave him my contact information and details of the work to be done on the vehicle ect. After they had my vehicle for three days, and I had missed meetings and appointments, due to not having a vehicle, I called only to discover that they did not even realize they had my vehicle. I was put on hold numerous times while they spoke with this person and that, trying to figure out who was handling my repair. Finally someone informed me that they had located my information and that they would be starting on it right then. After another day of doing without personal transportation I called to find out the status. At this time I was informed that they would need to order a part and that it would be about a week or so. In other words, not only had they still not done anything, ordered the part, or even called me to find out what to do, but I was to be without my vehicle for another week. I asked if they had lender that I could use, because I had already been without a car for four days, and they said, "No, we don't have anything like that." At this point I informed them that I would rather take it to someone who would communicate with their customers and keep track of their automobiles and that I would be there shortly to pick it up. More

one of a kind experience, i had a great experience at all american chrysler jeep dodge of midland. special mention ' Jose Fonseca was the salesman who helped me get the car i w i had a great experience at all american chrysler jeep dodge of midland. special mention ' Jose Fonseca was the salesman who helped me get the car i wanted. he's a great man and also his company. i recommend this company to all ya who's planning to get a truck,suv,sedan etc. once again thank you all american chrysler jeep dodge of midland and to Jose fonseca keep it up sir. salute. More

Terrible service dept They don't honor service appointments, scheduled several appointments over the last 3 years and they can never get you in when your appointment is! Sc They don't honor service appointments, scheduled several appointments over the last 3 years and they can never get you in when your appointment is! Scheduled an appointment 3weeks ago to get some recalls done. Showed up today for my appointment and was told again that the service person that scheduled my appointment was no longer with them and I would have to reschedule? I have bought 4 new vehicles from them, the last one being a hellcat. I guess I am not a valued customer and there is no need to honor my appointments? Worst service management 3 years running! Randy Bakken More

Horrible Worst service we have ever had. Patrick Brooks is who we have been in contact with which is not listed below. Customer service should be the priority Worst service we have ever had. Patrick Brooks is who we have been in contact with which is not listed below. Customer service should be the priority at any business. More

Worst service department I've ever had to deal with The service department doesn't answer phone calls. They don't return calls when you leave a message. They are impossible to get ahold of. How can you The service department doesn't answer phone calls. They don't return calls when you leave a message. They are impossible to get ahold of. How can you get service if you can not ever reach them. I couldn't even get a call back after taking with Scott the general manager More

Can't answer a phone or call you back!!!! My pickups been at the dealership for repairs since the end of August. It's still there!!!! I had to call the main dodge number to get help getting a My pickups been at the dealership for repairs since the end of August. It's still there!!!! I had to call the main dodge number to get help getting a part in. The part comes in and now they're not sure the warranty is good! I was at the dealership on the 5th around noon. I was told they would call me after lunch to see what's up. It's now over a week with no call. I've called them 5 times!!! I live 6 hours north of there so I can't just run in to see what the heck going on.. Do not use this place for service unless you don't actually need your vehicle!! You may never get it back! More

Service department is a joke. My 2014 ram 3500 has recently stranded me in Midland TX 500 Mikes from home. All Stars is the local dealer, I have tried contacting the service depar My 2014 ram 3500 has recently stranded me in Midland TX 500 Mikes from home. All Stars is the local dealer, I have tried contacting the service department for 3 days with no success. To the best of my knowledge theor service department doesn't even exist. Chrysler won't help me either. I caution anyone against buying a Chrysler product of any kind because the service and warranty does not exist. You will end up stranded with no support. More

Bad service Took my truck in for recall, was told it would take 2-3 hours. Next day still not fixed and told it would take another 4 days to get to it. They left Took my truck in for recall, was told it would take 2-3 hours. Next day still not fixed and told it would take another 4 days to get to it. They left my windows down and my keys on the seat overnight. Worst service ever! Called to talk to manager, its been 4 days and still no response from them. More