All American Chrysler Jeep Dodge Ram of Midland - Service Center

Faceplam after facepalm WARNING: Take a lot of Hydrocodone and Alprazolam before bringing your car to their service department! Also prepare to experience their 5 star incomp WARNING: Take a lot of Hydrocodone and Alprazolam before bringing your car to their service department! Also prepare to experience their 5 star incompetency! I would personally give this clown of a dealership a -0/5 stars. The service department is managed by a bunch of clowns who do not know what they are doing. Customer service does not exist in their work ethics. Worst of all, they do not have word of honor. Let me start with my story: I had my Charger stuck on sports mode. I brought it to Dodge Midland (12/1/18) to tell them the issue, I also requested an oil change and an alignment to be done to the car as well. One of the service advisers booked me on the 28th of December. 2 hours after, oil change and alignment were done. Before leaving the dealership, one of the service technicians told me that the bolt on the driver’s side control arm was loose and he had to tighten it. On my way home, I have noticed that the steering wheel on my car was not aligned properly. Bottomline is 2 of the issues happened after the alignment. Fast forward to 12/28, I brought the car to the dealer for the suspension issue and the loose upper control arm bolt that they messed up after the alignment. Service adviser told me that the car will be seen the week after the 28th of December (Between Dec. 31-Jan 4) due to the fact that they claimed that they were “short-handed” and the cars “backed up.” I felt disappointed due to the fact that the car has to sit there for a week, but the heck..I gave it a shot. The service adviser told me that he will give me a call between the week to update me with the status of the car. I did not receive a call from them. I gave them a call in the middle of the week, service guy told me that the technician has not seen the car yet and to give him a couple of days. After a couple of days, I called to follow up and the service adviser has too many excuses just to give me false assurance. He told me that the car has not been seen by the technician and the earliest day that they could see it is Monday (1/7/19). I asked him if there is a guarantee that it is going to be seen on that Monday, the clown said “there is no guarantee.” So in short, if I leave the car there, it will sit in their lot for Lord knows how long.” That there made me mad at their unprofessionalism. Bottomline is I have to take the car back and probably bring it somewhere due to the “5 star” incompetency of the service department of Dodge Midland. This is probably my last Dodge car. The service ruined my experience. The service department needs major overhaul or major re-training of their staff!!! More

Run from this place The service dept at Midland sucks took truck in for front end wobbling , they said maybe Friday this is a brand new ram 3500 dually told the service m The service dept at Midland sucks took truck in for front end wobbling , they said maybe Friday this is a brand new ram 3500 dually told the service manger need a loner he said that wasn’t going to happen I bought a 70 thousand dollar truck and 45 thousand jeep Cherokee with this dealership all new the customer service for your vehicle is crap they do not care for there customers will never by another vehicle from them run from this place More

Communication is non existing Well to start off it took 3 days to get my vehicle after I purchased it. Secondly the communication around is very poor. So when I finally got my car Well to start off it took 3 days to get my vehicle after I purchased it. Secondly the communication around is very poor. So when I finally got my car the carpet was soaking wet son had to leave my window down for then to dry. Now I'm having to take my car back to get serviced and nobody can tell me anything. The service worker said he was trying to get ahold of Zac and he didn't have his cell phone number. Seriously? And Zac said he was trying to get ahold of him. But in the mean time I'm talking to the both of them. So I'm with out a vehicle that I'm paying for and have had it for only had it for 5 day. More

Horrible I made a appointment for my truck to get a recall fixed, brought it in on time and couldn't find anywhere to park, finally got parked a service woman I made a appointment for my truck to get a recall fixed, brought it in on time and couldn't find anywhere to park, finally got parked a service woman (her name was Dee) helped and was the only good part of my visit she was very nice and kind and directed me through the cluster they call a car lot. Went in and stood in the lobby for 15 mins waiting and finally a guy came and helped me. Told me I would have to leave my truck for 2 to 3 days so they can fix it. Never offered me a rental or anything. I walked out and will not return to buy or fix anything else. You have lost my business and we buy a new cummins truck about twice a year. I'm very disappointed More

How can you work on a vehicle if you don't know you have it? I called and made an appointment with this dealership to have my truck repaired. I later called back to see if I could reschedule, but they informed I called and made an appointment with this dealership to have my truck repaired. I later called back to see if I could reschedule, but they informed me that they did not show me as having an appointment. Then they told me that I could go ahead and bring the vehicle in anyway. I brought the vehicle in, gave one of the representatives my keys, and also gave him my contact information and details of the work to be done on the vehicle ect. After they had my vehicle for three days, and I had missed meetings and appointments, due to not having a vehicle, I called only to discover that they did not even realize they had my vehicle. I was put on hold numerous times while they spoke with this person and that, trying to figure out who was handling my repair. Finally someone informed me that they had located my information and that they would be starting on it right then. After another day of doing without personal transportation I called to find out the status. At this time I was informed that they would need to order a part and that it would be about a week or so. In other words, not only had they still not done anything, ordered the part, or even called me to find out what to do, but I was to be without my vehicle for another week. I asked if they had lender that I could use, because I had already been without a car for four days, and they said, "No, we don't have anything like that." At this point I informed them that I would rather take it to someone who would communicate with their customers and keep track of their automobiles and that I would be there shortly to pick it up. More

one of a kind experience, i had a great experience at all american chrysler jeep dodge of midland. special mention ' Jose Fonseca was the salesman who helped me get the car i w i had a great experience at all american chrysler jeep dodge of midland. special mention ' Jose Fonseca was the salesman who helped me get the car i wanted. he's a great man and also his company. i recommend this company to all ya who's planning to get a truck,suv,sedan etc. once again thank you all american chrysler jeep dodge of midland and to Jose fonseca keep it up sir. salute. More

Terrible service dept They don't honor service appointments, scheduled several appointments over the last 3 years and they can never get you in when your appointment is! Sc They don't honor service appointments, scheduled several appointments over the last 3 years and they can never get you in when your appointment is! Scheduled an appointment 3weeks ago to get some recalls done. Showed up today for my appointment and was told again that the service person that scheduled my appointment was no longer with them and I would have to reschedule? I have bought 4 new vehicles from them, the last one being a hellcat. I guess I am not a valued customer and there is no need to honor my appointments? Worst service management 3 years running! Randy Bakken More

Horrible Worst service we have ever had. Patrick Brooks is who we have been in contact with which is not listed below. Customer service should be the priority Worst service we have ever had. Patrick Brooks is who we have been in contact with which is not listed below. Customer service should be the priority at any business. More