All American Chevrolet

I went to this dealership only because they had the exact truck I wanted. It was about 30 min from house and this quickly became a huge problem. When I bought the truck, I got it for a decent price but it wa truck I wanted. It was about 30 min from house and this quickly became a huge problem. When I bought the truck, I got it for a decent price but it was dirty because the week prior a dust storm passed through. I would miss a small dent in the hood because of this. I then went to Finance Manager Paul Herrera and this is where my problems started. It was a brand new truck so I didn't opt for any of the extra warranties. I made a mistake I admit signing all my paperwork quick because I was really late for work. I looked at my paperwork when I had a chance and Paul added $3500 extra warranties and said he would fix it. Never did. He kept telling me he would call me to remove it whenever my plates came in. Well they came in and he kept giving me the run around. He said he would give me a full tank of gas for running back and forth for paperwork. Never did. When I left my car for detailing for 4 hrs and came back, didn't even touch the inside. After they washed it, I noticed a dent in the hood and you guessed it, the dealership didn't do anything to fix it. One of the fuses already went out, and that wasn't fixed. I cancelled the warranties over the phone through the insurance headquarters, but meanwhile my monthly payment is an extra $70 a month for the 5 years. Cameron was a good salemans through the buying process, but failed to check in or fix any of the many problems I had afterwards. Overall, just poor customer service once you sign the dotted line. I made so many empty trips to this dealership and should have just gave my business to the local dealerlship. More

What a pleasant surprise it was to find a dealership that was straightforward and honest. From the moment I walked in until I drove my new Tahoe home the buying process was actually enjoyable. The salesman was straightforward and honest. From the moment I walked in until I drove my new Tahoe home the buying process was actually enjoyable. The salesman I worked with was Levi and he did everything to make buying a new vehicle pleasant and enjoyable (yes, you read correctly). The entire dealership was honest, straight forward and knew how to treat customers. I really enjoyed meeting and working with Levi who did a fantastic job of finding just the right Tahoe, getting me financed and out the door in a short amount of time. I will continue to purchase my vehicles from here and will recommend them to all my family and friends. Steve Palmer Lubbock, TX More

i highly recomend this dealership great people great prices absolutly love the vehical i was put in an very friendly what more can i say about this besides everything going perfect prices absolutly love the vehical i was put in an very friendly what more can i say about this besides everything going perfect More

Hiram and Ruben have fed us nothing but lies the whole time we have been dealing with them. The finance manager is the only one that did a good job. After purchasing our vehicle they called and said they time we have been dealing with them. The finance manager is the only one that did a good job. After purchasing our vehicle they called and said they would come pick it up from us do a couple of small repairs to armrests, oil change, and detail and have it back to us in the same day. YEAH RIGHT, that did not happen!!! They picked it up, the service dept called 4 hours later and asked why they had the vehicle and what needed to be done when the salesman was suppose to tell them, they rushed to get it out the same day as we had been told, then Hiram and Ruben lied over and over again to us and said they would bring it when they closed, we waited up until 11:00 pm and no show, the next day (today) we will bring it as soon as we get done delivering another vehicle we were told, 6 hours later still no vehicle and numerous excuses as to why. Hoping to get my vehicle back soon since I was suppose to have it yesterday!!!!!!! Update: Finally got my vehicle back the end of the second day. The arm rests were fixed as best they could be, the oil change was done, the detail was NOT! They sort of washed the outside, streaking the windows, and did nothing to the inside except maybe squirt some air freshener in it. There was still dust and spills down the sides of the seats, the carpet had not been done or anything. The people in service seemed to be nice and helpful though, not sure if they are in charge of the detailing or not. More

Levi was the most Awesome and welcoming salesperson. I came in nervous about being able to get a vehicle, and with him it wasn't an option, he was going to work with me until we got me in one. When I lef came in nervous about being able to get a vehicle, and with him it wasn't an option, he was going to work with me until we got me in one. When I left the dealership, I left feeling more like a family member than a client, and for me-- that is what it is all about. He never said "I don't know", if he wasn't sure, it was always, "I'll find out, or I'll check" there was no question left unanswered. I feel that this dealership is very fortunate to have Levi on their team, it is people like him that will help take away the "car salesman" stigma ( you know what I mean ) Thanks for everything and I will for sure send my friends there, it is worth the short drive. Levi, thank you for being such a sweet, supportive and caring person. Lea A. Davidson 2008 Saturn Vue Owner!! More