All American Chevrolet of Odessa

The fastest time I've ever purchased a car ! Outstanding customer service, we told him exactly we were looking for , which sales person provided us with ! And kept this end of the bargain, as fa Outstanding customer service, we told him exactly we were looking for , which sales person provided us with ! And kept this end of the bargain, as far as payments More

Love the new Jeep I had a great experience buying from All American of Odessa. Buchi is a real pro, experienced in long distance sales and impeccably followed thru all I had a great experience buying from All American of Odessa. Buchi is a real pro, experienced in long distance sales and impeccably followed thru all details of the sale including arranging for a quick delivery. More

Does NOT honor warranty. I rated this dealerships service department one star only because zero was not an option ! I brought my 2012 1500 Z71 in due to some noise in the dri I rated this dealerships service department one star only because zero was not an option ! I brought my 2012 1500 Z71 in due to some noise in the drive train. The Service Advisor called me several days later and reported that the issue was the front differential. Further, he stated that the warranty WOULD NOT COVER THE REPAIR. The truck only has 75,00 miles on it....well below the 100,000 mile power-train warranty. Their excuse... ( you're not going to believe this one... ) The front differential got hot due to the 4 wheel drive selector being set to "auto" and damaged the front differential beyond repair. I read my owners manual cover-to-cover and it refers to not utilizing full-time 4 wheel drive on dry pavement (duhh..) but makes no mention of the "auto" setting being harmful to the front differential, transfer case etc... All it mentions is that your fuel economy could suffer a little. It MOST CERTAINLY DOES NOT STATE ANYWHERE IN THE OWNERS MANUAL that the warranty will be voided for doing so ! These folks are making up their own set of rules so I guess I'm in for a $3600.00 (MINIMUM) hit to my bank account... but hey,,,, better for me to take the hit that a multi million dollar operation like All American. Regrettably, this will end a 40+ year relationship between myself and GM. They will never see another dime of my money so I hope they really enjoy this "victory" over yet another little guy ! To say that the Service Advisor (Ruben Ochoa) was anything less than arrogant and extremely rude would be remiss. When I visited the dealership personally (he would not return my calls) he told me that the decision not to honor the warranty had already been made "AND THAT'S IT !!!!! How this guy got a job dealing with the public is completely beyond my comprehension. My next step is to refer to Chevrolet Customer Service to see if they can help, although if one reads their reviews, they are pretty "impotent" themselves when it comes to serving the customers needs..... I'm sure that All (un) American will send some kind of "canned" response from the management of the dealership to try and save some integrity in this forum but PLEASE don't believe it... it's all smoke and mirrors !!!! So friends, please, please don' be taken in by then glitzy showroom and well dressed staff. This establishment is nothing less than a den of thieves. More

best dealer in town Never been to a dealership that treated customers as good as this one. Good job guys!!! I will buy from again in the future for sure Never been to a dealership that treated customers as good as this one. Good job guys!!! I will buy from again in the future for sure More

Blessing Ron was an absolute blessing to my husband. He went out of his way to help him get in a new truck! First sales rep that fought hard for him! Ron was an absolute blessing to my husband. He went out of his way to help him get in a new truck! First sales rep that fought hard for him! More

Excellent Service Service was excellent through all phases of my purchase, from initial greeting to closing the deal. All personnel showed great enthusiasm and willing Service was excellent through all phases of my purchase, from initial greeting to closing the deal. All personnel showed great enthusiasm and willingness to provide great service. More

Awesome! Service was great!! Frank was very nice and talkative person. Very nice to get along with. Enjoyed our day at the dealership!! I'm enjoying my new tru Service was great!! Frank was very nice and talkative person. Very nice to get along with. Enjoyed our day at the dealership!! I'm enjoying my new truck! I love it! Thanks Frank!!! More

Awesome Good experience & I walked out with what I wanted with a good price! Really happy about it don't think I would've been this happy anywhere else Good experience & I walked out with what I wanted with a good price! Really happy about it don't think I would've been this happy anywhere else More

Very injoyable I found Samuel in the parking lot and was asking him questions about a problem I was having with my 2500 4x4 four door short bed, after him answers th I found Samuel in the parking lot and was asking him questions about a problem I was having with my 2500 4x4 four door short bed, after him answers the problem was solved. He was friendly and courteous. More

Purchased new vehicle The staff will work with in any way they can to get you what vehicle your looking for. The staff is friendly and the best patience. The staff will work with in any way they can to get you what vehicle your looking for. The staff is friendly and the best patience. More