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All American Chevrolet of Killeen - Service Center

Killeen, TX

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71 Reviews

71 Reviews of All American Chevrolet of Killeen - Service Center

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June 11, 2022

Service was great everyone was very friendly and helpful and Kristen was very helpful and knowledgeable Thanks for the great service More

by Ernie
Recommend Dealer
Yes
Employees Worked With
Kristen
Jun 15, 2022 -

All American Chevrolet of Killeen responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Shawn Jordan – Operations Director

May 26, 2022

All American Chevrolet was awesome, courteous and very professional. I would continue doing business then as long as I am able to. More

by James
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tina Berger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Lattanzio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Verini, Billy Baker
May 27, 2022 -

All American Chevrolet of Killeen responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Netoshia Pendleton | General Sales Manager | NPendleton@lithia.com

May 27, 2022 -

James responded

Again, thank you, one of the best experiences I ever had and so so so professional and courteous

May 26, 2022

Amazing service, as usual. I arrived earlier than my appointment time and was promptly checked in. Very friendly care and attention by all staff. I was kept apprised of the sta More

by Francisco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyra
May 27, 2022 -

All American Chevrolet of Killeen responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Shawn Jordan – Operations Director

May 23, 2022

She went above and beyond to check everything I needed to know . Staff was super friendly service was great ! More

by lovespell2012
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tina Berger
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2022 -

All American Chevrolet of Killeen responded

Thank you for your wonderful feedback! Sincerely, Netoshia Pendleton | General Sales Manager | NPendleton@lithia.com

May 20, 2022

No issues with my oil change, the loo y area is comfortable and provide you with water and coffee More

by hhart2412
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dint get the name
May 24, 2022 -

All American Chevrolet of Killeen responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Netoshia Pendleton | General Sales Manager | NPendleton@lithia.com

May 18, 2022

Outstanding customer service, really please with maintenance consultants and the ride home was very pleasant. More

by joselvegasantiago
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda, Jim Verini, Billy Baker
May 22, 2022 -

All American Chevrolet of Killeen responded

We appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Shawn Jordan – Operations Director

September 16, 2021

No stars and soldiers please beware! Service dept is terrible, when you are able to get in touch with them. They are misleading and not forthright. My sons vehicle was suppose to be there 10-12 days. We More

by Darci.todd
Recommend Dealer
No
Employees Worked With
Tim- in service
Sep 20, 2021 -

All American Chevrolet of Killeen responded

Darci, we are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Sincerely, Leslie Todd, Service Manager

September 09, 2021

Dealership is awesome! Need service go see Cody at the service department! He will take good care of you! Friendly environment, good customer service thanks! More

by Manukan77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody Hoffman
Sep 10, 2021 -

All American Chevrolet of Killeen responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Leslie Todd, Service Manager

May 22, 2021

I can here twice to get repairs done that were either recall or warranty repairs. Each time they claimed they could not find issue I was talking about. Charged me 150 twice for nothing and when I did the More

by John B
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Someone in Services Department
May 28, 2021 -

All American Chevrolet of Killeen responded

Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Sincerely, Austin Bitner | General Manager

May 14, 2021

I had purchased my 2009 Tahoe from this location when it was Connell Chevrolet as a certified used vehicle and had a very satisfying experience. I;m not sure when it changed to All American Chevrolet. I had More

by DAV3283
Customer Service
Friendliness
Recommend Dealer
No
May 26, 2021 -

All American Chevrolet of Killeen responded

Your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Sincerely, Jeff Lisenbe, Service Manager

May 30, 2021 -

DAV3283 responded

Jeff, I do not have your contact number to call you and discuss further. What I don’t understand is if this does not reflect your standards of customer service, then why did the guy who checked me in for the appointment tell me they would need to keep it 24-48 hours?

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