All American Chevrolet Cadillac

Everyone was very nice and my work was done so quickly. Brought my vehicle right up to me. Very pleased. Brought my vehicle right up to me. Very pleased. More

I had my son’s car towed here for a blown engine. They have had it for over a month! The warranty company has been very quick with them, paying over $18,000 and it’s been a month and almost a week! I They have had it for over a month! The warranty company has been very quick with them, paying over $18,000 and it’s been a month and almost a week! I keep calling and it seems to always be something!!!! Ill never ever ever take a vehicle here again! More

Best service and service staff anywhere. I have tried four other dealer and independent service centers, and American is the best by mile.. I have tried four other dealer and independent service centers, and American is the best by mile.. More

Chuck new alot about the vehicle he was very informative kind and patient he told me I could call him anytime I had a question about the kind and patient he told me I could call him anytime I had a question about the More

The service associates are very nice and easy to talk to. I had an appt and they got me right in and didn’t wait a long time for the oil change. I had an appt and they got me right in and didn’t wait a long time for the oil change. More

Lou Cheek was very nice and helpful! ! She answered all of our questions! Everyone we talked to was very nice!! ! She answered all of our questions! Everyone we talked to was very nice!! More

Lou Cheek and Kurt Russell were very help and pleasant people. I would recommend them. people. I would recommend them. More

Their General Manager was the absolute best. I live in Michigan and even though he didn't have the vehicle I was looking for he spent time on the phone with me looking through inventory to see i I live in Michigan and even though he didn't have the vehicle I was looking for he spent time on the phone with me looking through inventory to see if he could find me one. It ultimately lead to me finding a dealership near me that had one on order that wasn't already claimed. If their sales staff is half as good as their manager I would highly recommend this dealership. I will be making the trip to them for future vehicles. More

Horrible experience My fiance and I went in last Saturday looking for a specific car. (This is after going in Friday evening and standing in the showroom for 10 minutes a My fiance and I went in last Saturday looking for a specific car. (This is after going in Friday evening and standing in the showroom for 10 minutes and no one even speaking to us. We then walked the lot and was offered no help before deciding to come back in the morning when they were hopefully less busy) They had multiple on their website, but most were at other dealerships. I was shown 3 and none had the leather seats I had stated were really necessary. The salesman suggested adding leather seats to the vehicle. I didn't want to do that. Magically, they had one in the back that had everything i was looking for. This car was the same year, make, model, mileage, and price as a car we had looked at at another dealership the night before. I was up front and honest with Jimmie and stated that we had already looked at one, and everything was similar. We hadn't worked numbers with the other place because we went late, but that I liked the other color better. We ran some numbers with Jimmie, but they were tentative. He still had to get with the sales manager for real numbers. We thanked him, went home to get something to eat and check with the other dealer. While at the other dealer, I called the Chevy dealer twice trying to get a hold of Jimmie. Each time I was told he was with another customer. Which is fine, but I was trying to compare numbers and give him a shot. During this time, the other dealership offered me more on my trade and less on the overall price of the vehicle. I tried one more time to call Jimmie and still nothing, so we proceeded with the deal at the other dealership. Right before we sat down in financing (3 hours and 3 phone calls after leaving Chevy), Jimmie finally called my Fiance back. My fiance explained our gratitude for his help, but explained the situation and that we were just starting to sign papers. Jimmie didn't say a word and rudely hung up the phone. My fiance was obviously upset and felt very disrespected. 5 minutes later, Jimmie called back. He didn't apologize or try to even pretend like they got disconnected. He stated that they had someone on the hook for my trade for $2,200 more than what they had originally told me and that his manager was very upset to lose that. Shouldn't that have prompted an immediate call to get me back in? Makes me think that they knew from the beginning that was offered and were trying to lowball me on my trade to make some money for themselves, but that of course is speculation. Overall, the feeling of the place is just one of a revolving door. they just want to make a sale and some money and dont really care about the customer. they're rude and disrespectful. i will never set food in this dealership again. More