Alfa Romeo of Daytona
Daytona Beach, FL
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I phoned the dealership to schedule a service appointment for routine maintenance and warranty issues with my car. I inquired about their loaner vehicle program. The woman I spoke to advised she appointment for routine maintenance and warranty issues with my car. I inquired about their loaner vehicle program. The woman I spoke to advised she would forward my info to their loaner vehicle coordinator and he would contact me to schedule. Three days went by with no call back, so I phoned them back and explained my situation to Jasmine. She apologized and assured me she would forward my info to a service advisor and they would contact me to schedule. After four more days and no phone call from a service advisor, I phoned the dealership and asked to speak with the service department manager to inquire as to why no one has contacted me back. I was advised by the gentleman I spoke to that the service manager would contact me. After four more days of waiting, I have still not received a call back from their service manager. Quite frankly, after all of this initial incompetence, I would not bring my vehicle into this dealership if they paid me to do it. If they cannot simply communicate with their customer base, I don’t see them providing professional care for my vehicle. I’ll find a reputable Alfa Romeo dealer elsewhere. More