Alfa Romeo Fiat of Strongsville - Service Center

Superb Had several things I needed looked at. Surprised only a few needed repair. Still cost but it could have been more. Very helpful personnel kind. Had several things I needed looked at. Surprised only a few needed repair. Still cost but it could have been more. Very helpful personnel kind. More

GREAT SERVICE! Service was excellent. They were courteous and completed the service timely. Answered all my questions which the majority was not related to the ser Service was excellent. They were courteous and completed the service timely. Answered all my questions which the majority was not related to the service of the vehicle. Simply went beyond expectations. Much appreciated! More

Excellent Every part of this process was seamless and very accommodating to me and my work schedule. Staff was very professional and polite. I was very please Every part of this process was seamless and very accommodating to me and my work schedule. Staff was very professional and polite. I was very pleased w outcome. More

Awesome service I was treated respectfully and all of my requests were handled perfectly! The Service Manager, Jim, was very polite, professional and satisfying, so I was treated respectfully and all of my requests were handled perfectly! The Service Manager, Jim, was very polite, professional and satisfying, so much so, he deserves a raise in $alery! More

Exceptional service (again!) Jim in the Service Department continues to provide excellent customer service. He (once again) was very accommodating in scheduling my car in for ser Jim in the Service Department continues to provide excellent customer service. He (once again) was very accommodating in scheduling my car in for service in a timely manner. When the repair was completed, my car was returned looking like new with the thorough cleaning both inside and out. Thank you again Jim and your staff for a job well done. More

Oil change Excellent service and would strongly recommend. Service was done in a Timely manner and I was kept in the loop as to the status. Jim and Chris are top Excellent service and would strongly recommend. Service was done in a Timely manner and I was kept in the loop as to the status. Jim and Chris are top Notch and I will be happy to recommend anyone to them regardless of make or model. More

Routine oil change /maintenance This dealership has always been very professional, knowledgeable and responsive. The experience has always been pleasurable. Service is quick and accu This dealership has always been very professional, knowledgeable and responsive. The experience has always been pleasurable. Service is quick and accurate and the waiting area is always clean and inviting. More

I"m getting old If anyone wants a car and doesn't want to put up with all the xx. Stop in and talk to Jeremy. Knows his stuff and will give it to you straight. Got it If anyone wants a car and doesn't want to put up with all the xx. Stop in and talk to Jeremy. Knows his stuff and will give it to you straight. Got it done and my wife loves her new car (Her 2nd Fiat)...Its all that counts! Thank you Jeremy P.S. Service department is the best around. More

Service On Sept 10th my daughter called the service dept. and said that her trunk handle on her 2016 Fiat 500X popped of. Someone asked for her vin number a On Sept 10th my daughter called the service dept. and said that her trunk handle on her 2016 Fiat 500X popped of. Someone asked for her vin number and said they would have to order the part. She called Sept 21st and asked if the part had come in. Well they asked for the vin number again. Hum, why is my daughter not in the data base. My wife and daughter both bought 2016 Fiat 500x's fifteen months ago. First she was told the part was in stock but then she was told they had to order the part and that the part in stock was for a 2015 Fiat. Hum, I believe the 500x's did not come out until 2016's.' The service guy became very vocal with her and was somewhat rude. She became frustrated and that was when I got on the phone. I asked to speak to the manager. After a long wait on the phone service came back on and said I had to call back as he could not transfer the call. What? This gave service time to explain his situation. And of course the manager will side with his employees. After a somewhat heated discussion with the manager he did look up on the computer her car. It was on the data base after all. He proceeded to tell me that the part had to be ordered and they would call as soon as it was in. Also that the trunk handle on the cars did have a problem and parts were in demand. Rude customer service. Data not available for the service department. Part that we thought was ordered was not. Not the way a business is to be run. More