Alfa Romeo Fiat of Strongsville - Service Center

Routine oil change /maintenance This dealership has always been very professional, knowledgeable and responsive. The experience has always been pleasurable. Service is quick and accu This dealership has always been very professional, knowledgeable and responsive. The experience has always been pleasurable. Service is quick and accurate and the waiting area is always clean and inviting. More

I"m getting old If anyone wants a car and doesn't want to put up with all the xx. Stop in and talk to Jeremy. Knows his stuff and will give it to you straight. Got it If anyone wants a car and doesn't want to put up with all the xx. Stop in and talk to Jeremy. Knows his stuff and will give it to you straight. Got it done and my wife loves her new car (Her 2nd Fiat)...Its all that counts! Thank you Jeremy P.S. Service department is the best around. More

Service On Sept 10th my daughter called the service dept. and said that her trunk handle on her 2016 Fiat 500X popped of. Someone asked for her vin number a On Sept 10th my daughter called the service dept. and said that her trunk handle on her 2016 Fiat 500X popped of. Someone asked for her vin number and said they would have to order the part. She called Sept 21st and asked if the part had come in. Well they asked for the vin number again. Hum, why is my daughter not in the data base. My wife and daughter both bought 2016 Fiat 500x's fifteen months ago. First she was told the part was in stock but then she was told they had to order the part and that the part in stock was for a 2015 Fiat. Hum, I believe the 500x's did not come out until 2016's.' The service guy became very vocal with her and was somewhat rude. She became frustrated and that was when I got on the phone. I asked to speak to the manager. After a long wait on the phone service came back on and said I had to call back as he could not transfer the call. What? This gave service time to explain his situation. And of course the manager will side with his employees. After a somewhat heated discussion with the manager he did look up on the computer her car. It was on the data base after all. He proceeded to tell me that the part had to be ordered and they would call as soon as it was in. Also that the trunk handle on the cars did have a problem and parts were in demand. Rude customer service. Data not available for the service department. Part that we thought was ordered was not. Not the way a business is to be run. More

I actually purchased my fiat at another dealership....that didn't even have a dedicated fiat service department. I really wish I would not have given them my business at this point. I came dealership....that didn't even have a dedicated fiat service department. I really wish I would not have given them my business at this point. I came to fiat of strongsville and they treated me like i bought my car there. They took the time to fix the minor issues that I needed taken care of. They also went over the vehicle again with me and picked up where this certain other dealer left off. More