Alexandria Volkswagen - Service Center

IF YOU WANT TO GET ROBBED, GO TO VOLKSWAGEN ALEXANDRIA This garage is a bunch of thieves. $129.90 to tighten a loosened gas cap!!!! My check engine light turned on one day, so I made an appointment for This garage is a bunch of thieves. $129.90 to tighten a loosened gas cap!!!! My check engine light turned on one day, so I made an appointment for the following morning. Since I was at the garage and it had been nearly a year since my car's last service, I thought I may as well get its 60k mile service. Approving up to $575 to service it, I left confident that it would all be resolved. When I came back, they had charged me $349.29 just for the labor and $179.78 for parts. (FYI, this service is $149.29 more than what VW Sterling charges near Dulles). Despite authorizing a complete service, they charged an ADDITIONAL $129.90 JUST TO TIGHTEN THE GAS CAP which turned off the check engine light. This is pure robbery. It would be hard to believe that they did not see the error code of the yellow engine light while doing the $350 of labor just to change some oil, spark plugs, filters and rotate the tires. If none of the techs would think to tighten the gas cap (the first thing that turns up in a google search of "why is my engine light on", then this is utter incompetence and just a way to charge more money. I highly recommend only going to VW Sterling and working with Bob Derby. More

worse customer services ever The worse customer and services ever my car was there two days for a recall letter they call me to pick up because was all done when a I start the car The worse customer and services ever my car was there two days for a recall letter they call me to pick up because was all done when a I start the car engine light was on I suppose to be off because was one of the problem should be solved when I complain the guy ignored me, I never go back again to do services or buy any car :| More

Alexandria. VW Service Department; Provides Great Service Went to the dealers who specialize in VW to diagnosis a service problem a non VW couldn't answer. "Oil pressure is Low" keep coming on every few minut Went to the dealers who specialize in VW to diagnosis a service problem a non VW couldn't answer. "Oil pressure is Low" keep coming on every few minutes, quite alarming to hear this loud beeping tell you to turn off your car oil pressure is low. Only to check & the oil is full. after wasting two hour and $$$ to be told "No codes found unable to duplicate in shop. Really two hour you worked on my car & could not diagnosis a serious issue and could not find anything. Less than 1 minute after leaving this annoying Low oil beeping is back, all the way for the next 20 miles. I felt they plug my car up to the reader whatever the machine told them made NO attempt to help me the Oil Pressure Low warning, was the reason I was there. I spoke with the manager Alfred a day later about my experience, and he was shocked and offer to help fix the car issue, but require having the car more than two hours. After he took over I got a loaner for 4 days and they fixed the problem & also other problems I was unaware of. My car is running amazing again. I rarely write any reviews but Alfred went above and beyond to help with my problems & now I have the highest appreciation for Alexandria VW. Many thanks to Alfred 7 the Service department. Many Thanks Again Shawnclive More

Great Expeience Always Steve makes this process so easy. He keeps you up to date on progress and is helpful when looking at repair options. He is honest and reliable. Steve makes this process so easy. He keeps you up to date on progress and is helpful when looking at repair options. He is honest and reliable. More

Great service department Whenever I need service on my Jetta, I go to Tracy at Alexandria VW. Her knowledge and friendliness makes me feel comfortable and appreciated. I highl Whenever I need service on my Jetta, I go to Tracy at Alexandria VW. Her knowledge and friendliness makes me feel comfortable and appreciated. I highly recommend Alexandria VW for service. Keep up the good work! More

Best Service Department I seldom write reviews but this is important for me to share. Alexandria VW is the furthest from my home within a 15 mile radius but I decided to giv I seldom write reviews but this is important for me to share. Alexandria VW is the furthest from my home within a 15 mile radius but I decided to give them a try after experiencing the commonly rotten experience at the nearby dealerships. The whole experience from appointment making to waiting room to checkout out was seamless. They are so efficient that the appointment took exactly the estimated time even though I was late showing up. I am more than a satisfied customer. More

Excellent service!!! first experience at this dealership. Dealt with Tracy who was friendly, knowledgeable and professional. Everything was completed as promised and overa first experience at this dealership. Dealt with Tracy who was friendly, knowledgeable and professional. Everything was completed as promised and overall a very positive experience. Definitely will be back. More

Excellent Service Department I have a Diesel Jetta. I am seriously disgusted with the Volkswagen Corporation for intentionally manipulating emmsions controls of desisl engines. I have a Diesel Jetta. I am seriously disgusted with the Volkswagen Corporation for intentionally manipulating emmsions controls of desisl engines. The Service Department and Service Personel representing VW at Wes Greenway Alexandria Volkswagen has partcally restored my faith in VW with their outstanding service. Tracy Martin, Service Representative, is the STAR in the Service Department, at Wes Greenway Alexandria VW Dealership. Tracy's vast knowledge of the product line and her expertise in repair and warranty work make her the go to Service Rep. Communication and explaining your service needs as well as, alternatives available to the customer are just one of Tracy's many strengths. Have a question, she will answer it. If she doesn't know the answer, she immediately gets the person who is the expert and get the answer and à resolution fot you. Need service, had difficulty with a Service Representative in the past, call Tracy. Even if you do not have a VW, call Tracy. More

Emergency Repair Handled Flawlessly I had a warning light for coolant, called late on a Monday night asking if they had any to top of the fluid. Eddie responded right away and came ou I had a warning light for coolant, called late on a Monday night asking if they had any to top of the fluid. Eddie responded right away and came out to top of the coolant. The problem seemed solved. Two days later, I saw the same warning light, and I called in assuming something was wrong and I needed to drop off the car for repair. Eddie was able to fit me in for the next day repair, and he worked with me to get a rental car so I could make it to work the next day. After a day, he promptly called after I got off of work to tell me the problem was a defective water pump that the same dealer installed in the late winter 2015. He told me that the repair was complete and that because of a warranty on the part, VW paid for the repairs. Overall, I had a great experience, prompt and personal service, and my car is back to normal.. In this city, it's great to have a dealer you can depend on for service. Eddie provided some of the best service I've experienced at any auto repair shop. More