Alexandria Toyota - Service Center

Every time I go in for service, Paul Sonnhalter takes great care of me. I get in and out quickly, things are done right and I feel like I paid a fair price. Everything seems clean, up to date and well o great care of me. I get in and out quickly, things are done right and I feel like I paid a fair price. Everything seems clean, up to date and well organized. This is definitely the best dealer service experience I have ever had. More

I never worry about my car being taken care of when I bring it in for regular maintenance or for service. Paul Sonnhalter is a great asset to this dealership and a true professional. We have purchased bring it in for regular maintenance or for service. Paul Sonnhalter is a great asset to this dealership and a true professional. We have purchased all three cars from Alexandria Toyota and we will definitely return if we decide to buy another Toyota or Scion. More

My service visits have been consistantly positive. That included scheduled maintainence and, especially, when if my car has a problem (noise, leak). Service takes me right in and either provides a ride o included scheduled maintainence and, especially, when if my car has a problem (noise, leak). Service takes me right in and either provides a ride or a loaner car. I can't emphasize enough how important that is to me. If an error is made, a timely correction is made at no charge. Every singe person is professional, personable, and knowledgable: Paul and Jerry, Glenn, and Susan have been most respectful with a "can-do" attitude. I value the efficiency and effectiveness from each department. Whenever possible, a discount is given on my bill. I'll keep coming back. More

Two years ago, one of my Toyota Prius headlights failed. When I took it in to Alexandria Toyota for replacement, the estimated cost was around $300! My service manager, Paul Sonnhalter, felt the replacemen When I took it in to Alexandria Toyota for replacement, the estimated cost was around $300! My service manager, Paul Sonnhalter, felt the replacement cost was way out of line so he inquired further. In fact, I think he spent most of the day making phone calls to solve the problem. When I returned to pick up the car, I was only charged $129.17, thanks entirely to Paul's efforts. According to a recent letter I received from Toyota, customers may have had to unnecessarily pay for a part related to headlight repairs made to 2006-09 Prius'. Toyota is now reimbursing customers for the part. Had it not been for Paul, I would have had to pay a small fortune for the headlight. Although there are several Toyota dealerships closer to where I live, I drive past them on my way to Alexandria Toyota where I receive outstanding customer service from Paul and the Platnium team of service technicians. More

I've worked with Paul Sonnhalter a couple of times now on various maintenance items on my 2004 4Runner. On each occasion he has been very up front with me and has done his best to get my car in and out as qu various maintenance items on my 2004 4Runner. On each occasion he has been very up front with me and has done his best to get my car in and out as quickly as possible even in the midst of a Monday holiday and a very crowded shop. He's been very clear on my options and the estimated cost involved with my decision. Paul will be my first call the next time I need any type of service on my 4Runner. More

Paul, Roy and Sterian were cheerful and got the job done in a very quick timeframe on a snow day when they were short staffed. I plan on going back to have my vehicle serviced the next time I need work don in a very quick timeframe on a snow day when they were short staffed. I plan on going back to have my vehicle serviced the next time I need work done. They helped make the experience a pleasure! More

This is a great dealership for both service and purchasing a car. The employees are always friendly and go out of their way to be helpful. The service advisors are great at communication and keep purchasing a car. The employees are always friendly and go out of their way to be helpful. The service advisors are great at communication and keeping you updated on you car. They have always been very helpful in provides rides, getting loaners and explaining problems. I have dealt with Paul Sonnhalter multiple times and my experience has always been great. Than you very much. More

I worked with Jennifer Correa on getting inspections and new brake pads for my Tacoma. As it turns out, the brakes were very rusty and took a lot of extra work, but Jennifer would not let them upcharge me new brake pads for my Tacoma. As it turns out, the brakes were very rusty and took a lot of extra work, but Jennifer would not let them upcharge me since they didn't give me advance warning. She took care of me from beginning to end, and I wound up with a great price for all of the work they did. I was nervous about taking it to a dealership for service because I expected inflated prices, but they were very fair and I was extremely pleased. Jennifer was extremely nice and helpful all the way through. I'd recommend the this service facility to anyone, especially if Jennifer takes care of you. More

When I moved to DC, I was nervous about finding a place to bring my car (Toyota Corolla) that I could trust. The first time I came to Alexandria Toyota, Paul made me feel so comfortable and took care of m to bring my car (Toyota Corolla) that I could trust. The first time I came to Alexandria Toyota, Paul made me feel so comfortable and took care of me immediately! No request was too big or too small. He is always giving me a fair price (competitive with local garages)and makes sure that each of my needs are met when I bring my car in. I really appreciate the smiling faces and the quality work that Alexandria Toyota brings in! More

I would give Alexandria Toyota a great overall rating regarding sales and service for my used car. The service is exceptional and should be a model for all dealers. Mr. Paul Sonnhalter is a member of t regarding sales and service for my used car. The service is exceptional and should be a model for all dealers. Mr. Paul Sonnhalter is a member of their service team, and if he is any reference, it bodes well for the continued success of Alexandria Toyota. More