Alexandria Toyota - Service Center

I started taking my 2005 Toyota Sienna XLE Limited to Jack Taylor's as I had bought is used and wanted to be sure it received the best care possible. I couldn't have made a better decision. Each and ever Jack Taylor's as I had bought is used and wanted to be sure it received the best care possible. I couldn't have made a better decision. Each and every time I take my vehicle in for service they receive my vehicle when convenient for me and have it back to me in a timely manner. It was just my luck that Paul Sonnhalter greeted me when I walked in the very first time and I have been a loyal customer every since. He loves his job and it shows. He has made a lifelong customer out of me. More

With only minutes left before closing on a Friday evening we pulled in needing immediate unscheduled maintenance. Paul quickly got to working on the issue, even making sure we had a loner car. We got the car we pulled in needing immediate unscheduled maintenance. Paul quickly got to working on the issue, even making sure we had a loner car. We got the car back the next day, without getting gouged. More

Alexandria Toyota Everyone makes you feel as if they are not simply doing a job ... they really care about the customers .... especially Paul Sonnhalter and Chris Hazza Everyone makes you feel as if they are not simply doing a job ... they really care about the customers .... especially Paul Sonnhalter and Chris Hazzard. More

Work was explained to me, performed within the promised time and was succesfully completed. All personnel were friendly and knowledgable. My car and I were treated with the utmost respect. I would not he time and was succesfully completed. All personnel were friendly and knowledgable. My car and I were treated with the utmost respect. I would not hesitate to return to this dealership or to recommend it to others. More

As Alexandria Toyota has won the prestigious "Presidential Award" for nearly 25 years in a row, I consider the staff (both service and sales) to be very competent. For about 5 years, Paul Sonnh "Presidential Award" for nearly 25 years in a row, I consider the staff (both service and sales) to be very competent. For about 5 years, Paul Sonnhalter has been my service advisor. He is extremely knowledgeable and is very easy to communicate with. About two weeks ago, I took my car in (2002 Camry, 135,000 miles) for extensive maintenance. Paul needed it for nearly a week to make all the necessary repairs. Paul supplied me with a free rental car, gave me numerous discounts, and even had the interior of the car cleaned and the exterior washed and polished before I picked it up. My car looked and drove like a new car. I couldn't have asked for better service. Paul even gives out his own cell number if you have a problem contacting him. He is highly recommended. More

I had an accident re-installing one of middle seats and it was locked in a position it was unusable. He had the seat installed correctly in less than 30 minutes. I read the Washington Post newspaper whil it was locked in a position it was unusable. He had the seat installed correctly in less than 30 minutes. I read the Washington Post newspaper while I waited. He also had my Sienna van washed. He saved my from having to come back on Monday. My dog will love being able to look out the window in the seat as we travel to Myrtle Beach and run errands in Alexandria. He truly went above and beyond what would have normally happened. More

I highly recommend Alexandria Toyota for both sales and service. My family and I have been Toyota owners since 1992 and I’ve been dealing with them for most of that time. I’ve purchased 2 Toyotas and had service. My family and I have been Toyota owners since 1992 and I’ve been dealing with them for most of that time. I’ve purchased 2 Toyotas and had them and 4 others we have owned service there for more than 17 years. I can always count on the dealership to provide excellent service, advice, and fair dealing. Paul Sonnhalter is my service manager and I would not go to anyone else--he keeps me apprised as to what is needed, now and in the future, and what can wait or may not be worth the investment. He has personally assisted me as I looked for used Toyotas for my daughters and makes me confident that--after service in his shop--their cars are safe and mechanically sound. He explains what’s going on with my cars and is always willing to chat with me about mechanical issues even before I bring the cars in for repair. The dealership stands behind its work and works with me to ensure that I am fully satisfied with all repairs. Mr. Sonnhalter is personable and represents the utmost in character and honest dealing. For years, I did not like using a dealership for anything but warranty service. However, based on my experience with Alexandria Toyota, I would not take my cars anywhere else. More

Alexandria Toyota is one of the most wonderful dealerships in the Northern, VA area. I purchased a 2009 Toyota Camry from here last year and recently took my car in for service. This is the only dealerships in the Northern, VA area. I purchased a 2009 Toyota Camry from here last year and recently took my car in for service. This is the only dealership in the area that I will use for service. I have gone to other competitors but their service department didn't measure up to the one at Alexandria Toyota. Every time I work with Paul Sonnhalter in the Service Department, I have a wonderful and pleasant experience. He has exceptional people skills and explains everything that is happening to the car. Not only does he have exceptional people skills but he is also very patient. Things can get very hectic in the Service Department due to the amount of people that they see on a daily basis. Paul always maintains his composure under pressure and provides the best service. Paul has been a joy to work with and I look forward to working with him in the future. Loyal Toyota Driver More

I have been a customer of the Alexandria Toyota Scion for a number of years and have always received the best customer service from Mr. Paul Sonnhalter. Paul is a dedicated empolyee who believes and shows th a number of years and have always received the best customer service from Mr. Paul Sonnhalter. Paul is a dedicated empolyee who believes and shows that customers come first. He is very easy to talk to and takes time to understand what the problem may be with your vehicle. He will not hesitate to call with any updates and additional information that may come forth about your vehicle. He always feel the need to have the customer have trust in the work that the service department will give to your vehicle. So if you are ever in need of service for your Toyota please do not hesitate to call Mr. Paul Sonnhalter at Alexandria Toyota Scion to service your vehicle. More

I have been a Toyota owner for over 15 years and currently own two Avalons. Neither was part of the recall so my recent service issues were routine. I always deal with Paul Sonnhalter as my Servic currently own two Avalons. Neither was part of the recall so my recent service issues were routine. I always deal with Paul Sonnhalter as my Service Advisor and can highly recommend him. He is easy to work with, gets the work done quickly, explains the problems and keeps me informed about what is happening. Paul goes out of his way to make the whole service experience painless. He is friendly and courteous and helps you make good decisions. I have never felt he was trying to get me to agree to any work that was not necessary to keep my two fine cars going as long as possible. Once a mistake was made and I did not have to pay for the followup work. Paul is fair and honest and a great employee of Alexandria Toyoat. More