Alexandria Toyota

I went into Alexandria Toyota to get new tires. They had a special for a customer to buy 3 and get the 4th one free. They put my car up and found out that I had a leak around my transmission. I would have a special for a customer to buy 3 and get the 4th one free. They put my car up and found out that I had a leak around my transmission. I would have never been able to find that. That is now fixed and my Anti-freeze and new tires are ready for winter. This is a wonderful dealship and Mr. Jerry Gerdes is absolutely the best! More

I have purchased my last 3 cars from Alexandria Toyota and always have my cars serviced by them as well. Their customer service is excellent. Paul always goes above and beyond on service. I also trust my and always have my cars serviced by them as well. Their customer service is excellent. Paul always goes above and beyond on service. I also trust my car with them which is why I still take my car there for service even though I moved to Reston, Va. More

With Paul Sonnhalter at Alexandria Toyota, I finally have a service representative that I can trust implicitly. Honesty and integrity characterizes Paul's dealings with me. I can always count on Paul to keep a service representative that I can trust implicitly. Honesty and integrity characterizes Paul's dealings with me. I can always count on Paul to keep my best interests in mind when attending to my auto service needs. Moreover, the actual mechanical work is highly competent, and the customer service is very friendly and prompt. More

The Service Department at Jack Taylor Alexandria Toyota is top notch. Since buying my Camry in 2001, I have dealt with one service techinican, Paul Sonnhalter. His professionalism and honesty are certain is top notch. Since buying my Camry in 2001, I have dealt with one service techinican, Paul Sonnhalter. His professionalism and honesty are certainly a step above the norm not to mention certainly a good embassador for the dealership. I always feel that my car is in good hands and honest hands whenever I go in for service either for a simple oil change to something more involved. When a part was needed for my recent 60,000 mile check up, Paul did not hesitate and arranged for a loaner so I would nto be "car-less" and could commute to work -- the part took five days after being ordered! As a customer, I always feel as though I receive the utmost attention. I like the dealership, I like the service department, and would recommend them to others. More importantly if I were to purchase a new Toyota, I would certainly return to this dealership. More

Paul is the BEST Serviceman I have dealt with at this dealership, and with any car I have owned. He is friendly and always willing to help. He really cares about his customers and creating relationships dealership, and with any car I have owned. He is friendly and always willing to help. He really cares about his customers and creating relationships with them. You feel like "family" when you come to service your vehicle. I truly feel like he has my best interest at heart- and he always makes sure I receive the lowest price around. He is the reason I keep bringing my car back for service at the dealership. More

The recent purchase of my new Sienna exceeded all of my expectations! Everyone was wonderful and knowledgeable- from the salesman to the finace gal! The entire experience had me in and out in no time and I expectations! Everyone was wonderful and knowledgeable- from the salesman to the finace gal! The entire experience had me in and out in no time and I couldn't be happier with my new ride!! Gudos to Everyone @ Alexandria Toyota! More

I was renewing a lease, following a 3 year highly satisfying lease. Called the day before to make an appointment at 9:30 AM. Salesman showed up at precisely 9:30, and although I did not expect to g satisfying lease. Called the day before to make an appointment at 9:30 AM. Salesman showed up at precisely 9:30, and although I did not expect to get a new car right away, we negotiated a deal; and I drove away in less than 3 hours with the fully prepared car of my choice. Every special consideration was included, price was just about the same as 3 years eariler on the same model -- could not have been a better experience! Additionally, for the past 3 years, I have used only this dealer's service department - and the service has been uniformly superior to previous experiences in my 52 years of driving and car ownership. More

Jennifer is an excellent customer service professional. I visited the service shop last month. The other customer service rep. didn't document my vehicle problems. I answered a few questions, and she was I visited the service shop last month. The other customer service rep. didn't document my vehicle problems. I answered a few questions, and she was able to help me. I will continue to have my vehicle serviced at Jack Taylor Toyota, and I will request that Jennifer assist will my customer service needs! More

Do you want an experience where your well-being is more important than selling you a car? If YES, buy a car at Taylor Toyota. I bought a 2010 Prius at Taylor. I'm a tough customer. I did my homework and ev important than selling you a car? If YES, buy a car at Taylor Toyota. I bought a 2010 Prius at Taylor. I'm a tough customer. I did my homework and even rented the 2009 Prius at Hertz to drive it to Boston. I also have several friends who own the Prius. So, I didn't want someone to patronize me. It took an extremely knowledgeable person to sell me a car. I had previously shopped at every dealer in Northern Virginia, some in person, some via the Internet. Chantilly was the worst! They added extra fees to the sales price, were apathetic, and not knowledgeable. By contrast, my salesman at Taylor, Jim Brotherton, was the nicest guy and super knowledgeable. He treated me with respect, kindness, and no pressure. Jim knows the Prius. He was able to compare every generation of the Prius. I was impressed! As for my well-being before sales, let me explain. Because of the high demand for the Prius, I ordered the car. While I waited for my Prius to arrive (about three weeks), my personal car had unexpected troubles and became unreliable. I was willing to buy any Prius on the lot. Jim wouldn't let me do that. Instead, without hesitation, he offered me a loaner until my Prius arrived. That's what I mean by caring for my well being. Shop Taylor Toyota! You'll be satisfied! More

I have been dealing with Alexandria Toyota for over 10 years now both for personal vehicles and business vehicles. I have always received the best customer service regardless of the department or the indi years now both for personal vehicles and business vehicles. I have always received the best customer service regardless of the department or the individual that I'm dealing with. The service department has always been quick to accomodate my needs, fast to deal with the issues and reasonable on the pricing for the product and services. It's always a plessure and never a hassle to deal with Alexandria Toyota. I am very satisfied and will continue to return for many years to come. More