Alexandria Toyota
Alexandria, VA
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When I moved to DC, I was nervous about finding a place to bring my car (Toyota Corolla) that I could trust. The first time I came to Alexandria Toyota, Paul made me feel so comfortable and took care of m to bring my car (Toyota Corolla) that I could trust. The first time I came to Alexandria Toyota, Paul made me feel so comfortable and took care of me immediately! No request was too big or too small. He is always giving me a fair price (competitive with local garages)and makes sure that each of my needs are met when I bring my car in. I really appreciate the smiling faces and the quality work that Alexandria Toyota brings in! More
I would give Alexandria Toyota a great overall rating regarding sales and service for my used car. The service is exceptional and should be a model for all dealers. Mr. Paul Sonnhalter is a member of t regarding sales and service for my used car. The service is exceptional and should be a model for all dealers. Mr. Paul Sonnhalter is a member of their service team, and if he is any reference, it bodes well for the continued success of Alexandria Toyota. More
If you're the type of busy buyer who knows what he wants, this is the dealer for you! I inquired on their website and within minutes Hector was emailing me back. I told them what I was looking for, what I this is the dealer for you! I inquired on their website and within minutes Hector was emailing me back. I told them what I was looking for, what I wanted to pay for the lease, and to set everything up for me to just come, pick up the car and sign papers and go. And, that's exactly what happened. Friendly, sincere, and on time with all my needs. Great explanation of the new Prius I got. Love the car, loved the experience. Cynthia in finance and Hector couldn't have been nicer. I will recommend this dealer to anyone wanting a Toyota. More
I just moved here from California, so had no idea where to go. I found this dealership online and I feel like I got very lucky! I have a leased Toyota. The service was wonderful and timely. Paul Sonnhalter to go. I found this dealership online and I feel like I got very lucky! I have a leased Toyota. The service was wonderful and timely. Paul Sonnhalter was fantastic. Honestly, it was the best service i've ever seen: they not only returned all calls--they proactively called me first (!), followed up with all requests, even washed the car and remembered to mail me some receipts. I highly recommend this dealership. More
I have always received the absolute best service at this dealership. Paul is a noteworthy and fantastic customer service representative. He always greets me with a smile, handles all my service needs wit dealership. Paul is a noteworthy and fantastic customer service representative. He always greets me with a smile, handles all my service needs without hassle. I am happy that I can count on him to help me with my car. More
This is the first dealership that did not try to sell me a broken car! They really listened to what I wanted in a vehicle and helped me select the best quality car for my needs. I cannot thank them enough f a broken car! They really listened to what I wanted in a vehicle and helped me select the best quality car for my needs. I cannot thank them enough for helping buy my first car! They gave me a great deal and did not try to swindle me. All of my economic, financial, and legal professional friends agree! Thank you! More
Very friendly,very family orientated & great sales & finance experience.They got a deal done that others just blew off.Will send others !All sales managers did a great job on this deal also & thanks so finance experience.They got a deal done that others just blew off.Will send others !All sales managers did a great job on this deal also & thanks so much to the director of finance also !Just spend a little of money on play room. More
We had a great experience buying our new Sienna! We had been looking for a vehicle with a third row and didn't think we could afford a Sienna. We have had two camrys in the past and have been very happy wi been looking for a vehicle with a third row and didn't think we could afford a Sienna. We have had two camrys in the past and have been very happy with Toyota's reliability. I had come in on a Tuesday and Mack took me for a test drive in a RAV4 with a third row. I expected him to give me the hard sell, but I left with no car and no pressure to buy. My husband came back on Wednesday to drive it and spoke with Zula. She mentioned that the 2011 models were coming in and they were selling the Siennas at a good price - much better than we were expecting. So, we came back the on Friday to drive a Siennas (after test driving an Odyssey). We were allowed to take it for a few hours - to install our car seats and pick up or kids from school. Whe we got back to the dealership, we told Zula that we wanted an out-the-door quote (taxes, etc included), and to sleep on it. I figured she would try to get us to buy it before we left that afternoon, but no. When we came back on Saturday, I kept expecting the price to change or some kind of "mistake" or "clerical error" to be brought to our attention. I'm thrilled to say that none of that happened. Van in the finance department was friendly and efficient. It was one of the easiest, friendliest car-buying experiences I have ever heard of. They even agreed to detail our 2004 camry because it had been so trashed by two kids! p.s. - I also liked that Zula put my name first on all of the paperwork and not my husband's! More
I bought my car from this dealership and have used them for all my service needs. I've used Paul Sonnhalter's service team for the last few years, and he has always given me the very best service possible. for all my service needs. I've used Paul Sonnhalter's service team for the last few years, and he has always given me the very best service possible. Paul really cares about his customers, and I would imagine he's got a large number of regular customers who use him specifically for their car needs. Thanks to Paul and Alexandria Toyota for their great service. More
The dealership was no hassle with no haggling required. They delivered the car within an hour after the test drive. They got me into a new car for over $100 less per month than the old car I was driving. They delivered the car within an hour after the test drive. They got me into a new car for over $100 less per month than the old car I was driving. They were patient, answered all of my questions, and described all of the features of the car. More